Reviews for Shopify Marketplace Connect

After losing time/money trying many different Apps, API setups, & Zaps... We FINALLY found Shopify Market Place Connect (formerly known as Codisto). This app has made reporting & fulfilling Amazon FBM orders very seamless.

nourishingnutrients

2023-08-10

United States

Exceptional support when I could not connect to Walmart. Recommend! Hopefully it can solve my issue with fulfilling other platforms

I have had the app in my shop and linked to Ebay for two days. My shop has been around for 2 years. As of today, my shop is blocked! I have not yet received a reply from support. I cannot recommend this app.

Thumps Up for Jason D. perfect person for all issue to get resolved. very friendly and informative person

Rainier Salta has given the best service I could have possibly received. He was patient with the multitude of issues, help me understand the software and looked up the cases that my team had previously reported. He did he best to resolve his issues and helped me navigate the app and how difficult and complex it is. 5 stars for him. 10 stars if I could ****BUT*** This app is horrible and should never have been released in this condition. It's buggy and doesn't work. I have two tickets that have been escalated to the dev team and there is no ETA of a fix. The app is also unnecessarily complicated, has terrible UX design. It has made my job very difficult, has been one of the most frustrating experiences I have ever had with technology. I will be looking into switching. Please feel free to contact me, I would love to discuss this matter with whatever team rushed the release of something that was clearly not ready to be released as it doesn't work.

Just installed the app, had a few problems, but the support team easy very quick to respond and helped me get up and running. We are now working on publishing our catalog to amazon and look forward to being successful on the platform. Really hope to see Walmart Canada added to the app soon!!

very helpful and helps us in every small task.am so tanksful to this App, supported me every single minute with any kind of issue.

L'app avrebbe bisogno di un po' di miglioramenti. Assistenza molto buona. Avevo un problema di mapping e l'hanno risolto

Very easy app to use and support going the extra mile to assist. Have my Shopify listings on my Ebay Store in no time..

Excellent customer service, very communicative and responsive. Always ready to assist in a timely manner. Adequate Knowledge of service and very professional. Great job, great team, awesome people! Thank You!

We initially had some teething troubles using Codisto but these were resolved over time and the app was working great for us, our listings on eBay were listed without issue. This morning I have tried to list on eBay and everything has changed for the worse, I now do not have a clear process to list my items on eBay, the functionality is substandard to that which was in Codisto. Filtering is a joke. Why move us over to a new tool and give us less functionality than we had. This is now going to take me orders of magnitude longer to list items. I contacted Shopify support and they have not been helpful at all, very disappointed in the whole experience.

Ninth Isle

2023-08-07

United States

Amazing customer service! Mark L. is a model customer service agent. If there's a problem, trust that it'll be taken care of!

This app does work but required some learning phase. I have spent some time to learn the app, and the 5 stars are given to the supports who were very helpful especially Mariz. He helped me taken care the ebay templates back and forth and eventually solved all issues. Most other app support who told you "I would get back to you in email with your issue," but they never did. Mariz not only did get back to me in timely matter, also a working solution to my issue. He well deserved this 5 stars honor.

I had over 2000 sku live on Walmart using the Walmart app supplied by Walmart. I switched to this app and now I have lost over 1000 live sku listings and support takes 12 hours to ask me a question to follow up and then I answer the question and 12 hours later they ask a follow up question. This app has cost me my Walmart sales. Going to try a different app.

it asked me to update the App and when I clicked update it uninstalled its self now it won't work. I need assistance.

I had high hopes for this app. I've struggle trying to find one app to connect my store to all the other platforms I sell on. This fit my needs but, once I installed, I've experience nothing but issues. A poor interface, severe sync problems and a complete lack of information. It seems to be rushed to implement. Codisto has been around awhile and I'm sure they can do better than this! Hopefully it will get better as quickly. Revised 08 /04/2023 They contacted me about the issues I was having. They worked very hard fix and clarify the problems. In a age when most organizations would ignore the problem, they spent several days working with me to solve them!

great app ! lots features available, fantastic support always available when you need, really recommended

Great support! They immediately helped me to re-authorize ebay with codisto and everything worked out fine! Also the app works pretty simple, its a great way to receive orders in from marketplaces to shopify.

Works a lot better now the app follows Shopify design guidelines. The new pricing structure is a lot clearer. There are a few things which could use some improvement. ---Amazon--- 1. Variants are too dependent on their parent for key information. Amazon treats each variant as a stand-alone product. When sending listing information for variants there is not enough flexibility to alter specific attributes for each child. Example: Item Package Quantity is set on a parent level. However, our variations include 'pack sizes' offering a discount when ordering multiple items. It would be preferred to set this attribute on a variant level. Another example: Bullet points are set on a parent level. For variants like 'StyleName' we may want to enter unique bullet points at a variant level to highlight key features of that specific variant. 2. Variations can only be mapped to the exact value & layout from Shopify. For some of our products, we need to map variation values to specific amazon friendly values. For example: 'ItemPackageQuantity-Color' variation. In our store, we call the value 'Blue / Pack of 1'. However, Amazon requires '1 / Blue'. The only way to achieve this is to reorder the variations in Shopify and change all the values to Amazon-friendly ones. This was done very well in Amazon by Codisto. You simply entered the variation values on each child before creating the variation. I don't know why the app is trying to map from Shopify. It's more complicated than it needs to be and causes issues. Just let us enter the values manually on a child level. -- eBay -- 1. Variation problems eBay does not allow a variation layout to be changed once the listing is created. This causes problems when you need to rearrange values to meet Amazon's guidelines. This would be solved if we could manually map the Amazon values as mentioned above. Or even better, if eBay variations could be joined together under one variation heading. For example: Variation Name: 'Choose Options:' Values: 'Pack of 1 / Blue', 'Pack of 2 / Red'. Many other integrations offer this to prevent eBay errors when adding or removing variations. -- Bulk Edit -- 1. There is no way to bulk edit to 'blank'. Sometimes I'd like to simply unset a value. Not all values are required by Amazon. 2. Sometimes I would like to override mapping on a specific value on a specific product without having to unmap every product. Instead of a strict 'map to value', could there be a 'default to value'. 3. Coloured Columns: The colours on Codisto were helpful to find the right column, especially when you are working with so many of them. Setting column colours is something that should be available across Shopify. 4. Bulk editing variant. There is currently no way to bulk edit variants. This means you have to painstakingly click through each one to check values and alter them. Which is made worse by my next point. -- General -- 1. The loading times are quite slow between pages. This means when you are working on your entire catalogue you spend more time loading pages than making edits. Especially on variants. This would be much improved if variants could be bulk edited. ----- Overall, I'm looking forward to seeing how the app improves now it's part of Shopify. I just hope that the customer service live chat remains funded as it's really fast and helpful. Additionally, I'm really hoping this doesn't become another third-party marketplace app which Shopify discontinues.

Great support from Jason D. Helped me with a reauthorization issue and everything is back up and syncing.

App is filled with bugs. Forexample, the field where you are suppose to set a fixed price does not work. Many errors when enabling listing on Ebay. Furthermore, the app cannot manage currencies and VAT properly.

DONT WASTE YOUR TIME ON THIS APP!!! READ BEFOR INSTALLING!!! we installed the app and since the very first second we had issues, with it, doesn't sync orders, wont match listings, even when listings on eBay and Shopify are identical. talked with support 7 DAYS STRAIGHT according to them our case was HIGH PRIORITY and never gave an answer didn't show up for scheduled follow ups. our company manages thousands of orders and listings, we lost so much money because of this people, this is what you get with shopify, expensive apps, zero results and the worst support. make yourself a favor and use any other thing besides this.

The app does not work. The customer service is not really any better either. The response I got was that it was a browser and/or internet issue. When I pressed further I was told it needed to be escalated. Don't waste your time on this app. **Edited** I was finally able to get the app working after I selected to add additional market places. I thought I was in the clear - instead I was met with the most unfriendly and unusable interface I've ever encountered with an app. Honestly navigating and utilizing the listing feature was more painful than getting the app to initially work. For shopify listed as the developer on this app is disappointing and honestly - they should be embarrassed to publish something this dreadful!

Nice idea but it simply doesn't work. Looks like Shopify have bought an app and haven't done any work on integration. Could be great but needs a complete redesign and massively simplifying.

Generally, it's a great app, but I often find myself needing live chat support, which is amazing. They usually fix things asap, but I'd prefer to watch some videos of how to do x without interacting with someone, which can be time-consuming. e.g. I want to work on things later in the day and they can be offline then you need to wait until tomorrow to interact again.