Reviews for Shopify Inbox

As soon as I added this app, my conversion have improved significantly. Comparing to the previous chat bot I used that was connected to facebook and had an extra step of logging in as a guest or not, this is a breeze for a website visitor to engage, and wonderful on my end to get right into the conversation with the client if they need assistance right on spot. Highly recommended! Thanks so much!

I'm writing this review in hopes that shopify will read it and improve on the app! This app has actually helped us engage with many buyers, and close many sales. BUT...and this is a big but...it takes forever, and it's very hard to do so using an iphone. There's no desktop version, and that makes it very expensive to make these sales. What it has proven to us is that there is a need for chat in our store and customers love having that access. Our wishlist... a desktop version, an order lookup in the chat itself, and an immediate prompt / text box for customers to leave an email. At this point, customers are only prompted to leave an email after they've asked a question. Then, they're told "oops, we're not here, please leave your email" and often, they do not. They're so disappointed we've wasted their time by then that they click off. It's not a horrifying app. But, I'd call it "chat for beginners". Very beginners ;)

It was easy set up. Will have to get back to you about results. Thank you for the simplicity of setting it up.

I would like Shopify Chat to be able to present my photograph and show my name the same way as Drift does it. So that the conversation is more personal.

I like this app, but it's so frustrating that it's impossible to get rid of this text on top of the pop-up chat: "Leave a number and we'll text you back as soon as we're available (an email address works too)." Even, after contacting support, I didn't manage to succeed. Is it just me, or is that text really unnecessary and ugly?

Just establishing my webstore and figuring out all the necessary apps that make the customer experience fabulous

Uso esta aplicación a diario para gestionar mi tienda. Es fantástica. Es intuitiva, fácil de usar y de trabajar con clientes.

100 % recommended. This app is very helpful to communicate with your buyers. Easy to use, has not given me any issues.

Have to have this app available for Android users, however I can see A LOT of the functionality that's available with the iOS version is missing. Any time frame when we can expect to see these features matched?

Use la aplicación para interactuar con los clientes y poder ayudar en tiempo real , me pareció excelente.

A.BCH

2020-09-28

Australia

Poor customisation, chat message received time lag, overly complex sales channels with apple chat and messenger. Could be greatly improved, now we are looking into a third party chat option. Also just don't like the aesthetic of the chat button.

I have not tried the app yet, only downloaded it. I am hoping that it being a Shopify app it works better than ZenDesk. Zendesk has turned out to always be a problem. I have to reinstall every once in a while. Way too complicated for me.

I used this app to get more customers. I really how helpful it is. I will like you review it more and improve on it.

Amazing work guys! That was a super simple set up! Keep it up! Im so glad i downloaded the app! Amazing work guys! That was a super simple set up! Keep it up! Im so glad i downloaded the app!

Simple and straightforward to setup and enables give better access to customers and site visitors in order to foster better engagement.

Pretty nice native feature, helps to keep your shop organized without the need for a million third party apps.

Excellent platform to see customer messages, however these is need to improve showing images/pictures in app along with message.

I like how it prods the customers to send a message without being in the way or annoying for them so they won't leave the website.

Good functionality - easy to install. Would like the seamless ability to manage the chats on a desktop. Most other live chats have this.

Early days as we have only just installed this app on our online hat shop: fascinatorsdirect.co.uk The Shopify live chat app seems easy to use and it's free which is great but you will need to download Shopify ping to reply to your customers. It's quite basic compared to some other paid apps and it lacks to ability to customise the appearance which is a shame. Hopefully, Shopify will improve the app over time.

Its a real shame this app is lacking important features! The concept is great but you can't move the position of the widget and it covers up the add to cart button on the sticky cart. We had many complaints of this :( You also can't set a time to be active so customers are getting annoyed when there is no response. We had to remove it for the time being but will install it if these things are addressed. www.crookedimaging.co.uk

Conscious Ink

2020-09-13

United States

Doesn't appear to be any way to set availability on IOS either, and that is very frustrating. Customers are reaching out at all times of the night we are not able to answer at those times.

I have to uninstall it and install it over and over again every time I want to open it to reply to a customer. Till I do all that, a customer is gone.

I like the idea, but still needs improvement for android version. I would like to have the ability to set hours available for live chat (like facebook messenger) and, also, to be able to respond via computer, not just phone app.

I like how it ties together messages from different places - BUT the dealbreaker is there's no field for the customer to enter their email address. So if I don't respond IMMEDIATELY to a text, the customer browses off my site and there's no way to reach them again. Really strange execution for an app that's supposed to help customers get answers.