Reviews for Shopify Inbox

My biggest problem with this app is that you cannot turn it off after hours. You will have customers messaging you at all hours of the night. Only a small percentage of chat customers convert. Due to the high volume of messages I have been receiving 24 hours a day, I decided to remove the chat from my website. However, when I removed the app properly, the Chat icon did not disappear from the front of my website. I contacted Shopify (because it is their app) and they tried to pawn me off on my Theme developers. Now I have customers trying to use a chat that does not work, resulting in ugly emails. Follow up 11/11/20: This Chat icon is still on my site. Shopify support keeps telling me they removed it, but the icon is still there (only it does not work). We have cleared our cache repeatedly from several different computers, and icon is present. This is the worst customer service.

So far so good! Love how easy it was to set up. Simple interface, app on my phone - just turn on notifications!

I first watched a video tutorial about the advantages of it, then i followed the step by step and it was super easy to install.

It's extremely helpful. You can send the product link to the customer, adds pics to the chat, and more. It's great.

Sham was such a a great service rep all my answers were all taken care of great app i got a $130 sale within 1 hour of answering a question through chat two thumbs up

Ho provato questa APP che mi ha consigliato uno dei Guru, trovo sia una soluzione veramente efficace e funzionale! Facilissima la personalizzazione. Grazie

this is very good. A little recommendation. Please give the settings to change the automated questions from the customer's perspective. I only see one "I need an update for my order" and that too cannot be customized.

Weird the negative reviews, they want all the features in the world from this App for free. I think this is a simple and great app, direct to the point and doesn't impact your store speed at all. Thanks Shopify

we really enjoy this app, will it send us notifications re: customers that have not ordered in a while or when there is an abandoned checkout so we can follow up?

So amazing and easy to install. This app came highly recommended on the Shopify Masters Podcast by other businesses that use it. It's exactly what I wanted. Thank you. From Tumbled Earth!

great app - love how i can interact with customers and help them find what they are looking for in my store

Simple to use, had my first customer chat within one minute of adding it. It's exactly what we needed!

Science Shepherd

2020-10-30

United States

The app is straightforward and easy to install, as well as customize. However, the usefulness is severely limited for non-iOS users, even with the new desktop Ping release. At minimum, the ability to set an availability schedule is a must. Will gladly re-evaluate once the feature set is improved.

Easy to setup, smart with how phone numbers and email are integrated - and auto knows who is a customer.

It's a good start. It works immediately out of the box. I would like people to be able to enter their names. Pre-done text excerpts for when you're away, or hours available to chat would be great. Saved chats so you can view or respond on desktop would be good too.

TruestYou

2020-10-28

United States

Great app, looking forward to more features that are soon to come. Just applied the app to our site TruestYou.com

Great so far, easy to setup and use. Like the integration with order fulfilment detail. But don't like the 100 char minimum in the review field!

Estoy utilizando esta app para tener mejor comunicación con mis clientes. Estoy satisfecha con ello, y me gusta la fascilidad de uso

FIVE AND DIAMOND

2020-10-22

United States

Super simple app that gets the job of live communication done. However it does not offer any scheduling options so you need to be available 24/7 and it has an non remove-able message about leaving your phone number for a text message reply. I don't want customers having my personal cell number so un-installing this app.

Once you installed shopify ping on your phone then login to your store from your phone to link to your store then the app works fine.

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very nice needs some support for Arabic language only some letters does not show in the mobile app while chatting but overall great

Easy to use. I've made several tests pretending to be a customer, and it worked well. Had some troubles installing on my phone, ended with an app called PING - quite confusing. But now I receive all the customer messages, from Facebook Messanger and Shopify Chat, in one place.

I love this app. Works fine. Had a small issue Contacted support, they reacted super fast. They fixed the issue in less than 2 days. No issues besides This one works perfect. Super easy to set up. Would be Nice to switch to dark mode. Hope you add This feature in the futures

Good concept, too raw, more frequent updates are necessary. I encourage native apps for better integration, but this one is useless. We manage 2 stores in 1 app (android), I've to log in every time I open the app, I can't copy any message, to share with our members (sales, warehouse, etc.) I can't find where are the messages stored in the admin panel. I can't capture visitors contact details.