Reviews for Shopify Inbox

I just loaded and so far like it! Really like the add product option! We have already converted orders in the first 48 hours. Would be nice if I could respond to chats on my cell! It does not optimize for the cell phone. Also would like chat notifications on my cell. So much better than the chat app I was on and much cheaper! Steve

I love that the customer question came directly to my email and allowed me to respond to him in real time. We thrive on providing excellence and this allowed me to do just that! Love it!!!

I like how I can access my stores chat on the computer or on my phone. It helps me run my own CS without hiring someone, because I can literally engage with my customers from any point in my life.

The app is useful, and it does help with communicating with customers. However I can not say much more as my store is yet not busy.

一時期日本語変換する度にメッセージが送信されてしまうエラーがあり、使いにくかったのが、改善されて使いやすくなりました。自動返信メッセージがもっと増えて日本語対応も更に柔軟に対応いただけると嬉しいです。

It works good but need little more improvement in accuracy, notification and instigation. Overall works good.

Thanks for the awesome chat app. please improve the notifications for mobile as we miss the the chat replies sometimes.

Super! Besonders praktisch ist, dass Produkte direkt über den Chat dargestellt werden können und die bisherigen Bestellung des schreibenden Kunden angezeigt werden.

I like the convince of quickly being able to communicate with potential and existing customers. I also love the feature of being able to see what they have within their cart.

Great app saving time to reply on messages coming from Facebook / Instagram channel and also it have great features to sell directly in the chat. Downside is that the appearance could not be customised (styled).

Ich mag, dass alles so schnell und einfach funktioniert, alles ist sauber und gut geordnet. Was ich mir sehr an Shopify Nachrichten wünsche ist, dass die Nachrichten nicht Versendet werden wenn man auf Enter drückt, sondern dass man dafür auf einen Knopf drücken muss, das wäre einen Super Update.

Decent. I don't understand why we can only set one set of hours per day in the settings. We're not allowed lunch times? Right now I can only say open from and then closed. It would be a lot more useful if I can send a different message (away message) for our lunch time.

I just started using it a few weeks ago but it seems to be working well so far! I like that it will send responses to the customers email if I'm not available to respond right away

Very Nice app. It is totally free and is highly valuable. Thanks Shopify for this awesome app and I highly recommend it.

so far i love it, its efficient and quick. it gives a more personal feel on my website, and i love having a quick way for my customer to reach me :)

It's nice having all of my sales conversations in one inbox. It makes it easier to keep track of my orders, and keep my customers updated.

Does what it says its going to. not sure how it serves me other than to email back threw the shop aka without switching tabs.

I really like this app for customer relations. I use it for customer chats through our website and Facebook.

no support for language translation. what a fluke. other than that quite good no workflow on top of a default FAQ.

Love this app, as it helps our visitors to contact us and solve their problems and certainly it helps us in CRO. The only suggestion, I have for the developers is that please give more customization options and also give the option to move the chat icon around freely.

Banjo Studio

2022-06-06

United States

Great app! Works well and has helped increase my sales. I use it almost every day on both my phone and desktop and allows me to communicate with my customers quickly and anywhere!

Nem at sætte op og nem at bruge både på computeren og mobilen. Efter jeg har sat chatten op, så sker de fleste af mine henvendelser denne vej igennem

Of all the live chats, this one is one of the best. The biggest issue I have with it is the lack of support for people to send emails directly in. If they had this I would definitely use it, however due to the lack of this I still require some other software to manage when people reply to emails that are sent.

I like this app! It gives me an opportunity to connect with my customers when they are actively browsing my website. I haven't come across any issues using the app. I like that I can use it on my desktop as well as on my mobile.

Machine Studio

2022-06-04

United States

So far so good! The customers seem to be enjoying being able to contact us directly from the site. It's also great that there are built in automations that the customer can use when we're not online.