Reviews for Shopify Inbox

Definitely simplifies our lives. Instead of having to provide and control user accesses to multiple inboxes from different platforms, you can do it all here while also assigning it to a specific user within your shopify organization. very practical!

Good app you all should try it you will like it. It really helped me with get in touch with my customers in all social media

I really like this app. It helps to contact customers and marketing professionals who offer a transaction.

Various Keytags

2022-06-16

United States

Great app but need more flexibility. Please add ability to add collections (not just products) and link to pages (instead of full URL) on shopify site within instant answers and when replying. Please also add ability to integrate chat in contact us page and as a link to pop open a chat box from anywhere (e.g. from product page) vs. just the static icon floating at the bottom of the page. Please allow more customization of the chat button including text / font / bold and outline color so for instance a black button shows up when over black because there is a white outline.

Perfect an just what my store needed. Plus side it is free. Shopify need to make more apps for free like this

Pas de souci a recevoir les messages de visiteurs. contente de la fonction de personnalisation des messages pre definis. satisfaite dans l'ensemble.

Happy that I get to chat with my potential customers and current customers through this. It is effective to convert people. Most of all as this is a free service I will continue to use it.

Very easy to navigate and useful to communicate with customers. We are very pleased and happy with the app!

Buena aplicación para tener un servicio de atención al cliente en el mismo momento y en tiempo real.

this is a great feature - just one small thing that would make it immensely better - some sort of stand alone application. being forced to use a browser has its downsides. but... the mobile app is great with it. just wish it had an accompanying windows app. if it did - its a no brainer 5 star

good app. easy to use and working with my team. shopify should build more free app for user like this

closer integration to the admin panel (not having to have a separate tab for chat would be nice). it would be nice to have it as more of an always their feature of admin (with its own are for details/data) but chat interactions could be done from the main admin tab.

Sparrow Sleeps

2022-06-14

United States

This app has been incredibly helpful in giving quick support to customers while they're actively shopping on the site. I wish it were able to give more insights about the customer while I'm chatting with them. It does give some details about items being added/removed to the cart, but I wish I could know what page they were currently on and exactly what items were in their cart so I could better understand issues they may be experiencing.

Introduced as a communication tool with customers. At first, I was really in trouble because there were a lot of push sales by various people, but when I increased the number of automatic reply email registrations, it decreased a little. After that, this chat was really useful for communicating with the customers who purchased it. We look forward to working with you in the future.

e un app molto utile le aspettative soddisfa le mie esigenze .... migliorerei inserendo le traduzioni in modo da poter parlare anche che gli stranieri

Muito eficaz e fácil de utilizar, tudo funciona como deveria e é muito mais prático do que responder a varias mensagens em várias plataformas, ter um sítio para responder a tudo é perfeito! Obrigado!

Just started with this app. but so far so good :) In the process of learning and understanding the possibilities with Shopify Inbox

amazing and very easy to use. The product's attachment makes it easier to communicate to customers. Looking forward to having more features in the future ..

Very useful app. Please add a feature to mark multiple conversations as complete at the same time. Keep it up.

Riktigt bra sätt att ha kontakt med kunderna. Fungerar väldigt bra och stabilt. Ger ett professionell intryck för kunden.

Great Shopify application message contact online integrate with Facebook and Instagram in same box , thank you Shopify Team Brilliant .

Die App ist eine große Erleichterung in der Kommunikation mit den Kunden! Ein paar Punkte könnte man noch verbessern: Integration mit Instagram Nachrichten funktioniert in der Inbox leider nicht (nur auf Facebook). Es wäre außerdem super wenn man Notizen an einen Chat anhängen könnte und die Sofortantworten könnten ein paar mehr Zeichen vertragen. Man ist hier schon sehr eingeschränkt mit der geringen Zeichenanzahl. Wir nutzen die Sofortantworten nämlich als FAQ. Ansonsten super :)

The app works pretty well. No need for any other chat box. They make it easy to send products and any other helpful information to customers.

Everything works great, and that is the most important thing to me. Correspondence with customers is easy with this app.

Das Handling ist super, wenn man noch eigene Ordner machen könnte wäre es perfekt. Unsere Kunden schätzen den Service sehr! Auch dass man direkt Produkte in die Unterhaltung einfügen kann.