Reviews for Shop

The Shop Channel has been spamming your customers for review requests and you didn't even realize it! That's right. Even customers who don't purchase from this channel are sent a request to review IN ADDITION to any review automation tools you are using. This is probably resulting in annoyance for your customers and decreasing the effectiveness of your other review-gathering campaigns. Shopify doesn't let you opt-out of this Shop Channel review automation, so your only choice is to delete the app if you don't want to spam your customers.

I’ve had the shop sales channel installed for only a week or 2 . Unfortunately we’ll need to uninstall due to only half of our products populating the app. The other half will not load up and we’ve gone through every setting several times to fix the issue. Secondly, after testing the app from a customer perspective, shopping on my store, it offers the customers Free Shipping. Unfortunately this is not good enough, seriously it’s 2022, how hard is it to get the bare basics right!

We got a Chargeback by mistake, even the customer agreed. We documented everything, but still we have no idea how to reactivate Shops - and absolutely no help to do so.

Seriously? I want to use this app, but it says I don't have shop chat enabled even though I clearly do. What a joke.

Banned me for no reason at all. My chargeback rate is not above 1% at all. Also they won't display my product for god knows what reason

I don’t know what’s goin on with this Shop app but it’s not working for me. I want to use it, it’s just not letting my customers choose that option to fill it out. I tried fixing it but it’s still saying Shop app is not approved for my website smh idk what to do at this point

My first bad review I've ever written. Had a DMCA many years ago which was resolved immediately.. and this outright banned our brand from using this core feature under "AUP"; quite shocking really with no leeway or grace period. Notably, we have probably one of the lowest complaint rates in our industry and run a squeaky clean account. I downgraded from our Shopify Plus plan over this, while being a loyal customer since 2015. Looking at alternative platforms instead. In the meantime, we have applied to Sezzle which seem much friendlier and are delighted to work with us. Shame.

We are linked to synclogic and pay monthly for that, one of the Wholesale companies we are linked to uploaded a product that was deemed as branded content and we have been penalized, the products are automatically uploaded to our site and can be uploaded at anytime even if we delete it, I feel that they should penalize the wholesaler on Synclogic but we got the short end of the stick.

Not good at all. It does not let me sell my handbag like other people on here do I don’t see no diffences

I wish I read the reviews time ago. I use it for the last 6 months and I regretted it every day, as it kept demanding that I and my store are not good enough for them. I can repeat the same complaint like the user /quote/June 13, 2022 RedMonkey Sports Location United States Time spent using app 11 months /end of quote/ down there in the same page - somebody who bought in a very odd and weird manner a one single product, and then raised a chargeback, claiming that the product was not received, blocked me for the last few months, as I had to wait for the bank to follow the legal procedure, and then, didn't sign the delivery, so the delivery appears as not delivered, I can't tell how that happened, and I was left with middle finger in my mouth, paying the chargeback plus the fee for the chargeback, and lost the product. So now, I am also ineligible, and I discovered it just this morning, reading these reviews, and realised what happened to me, as it happened to other shop owners too. Honestly, the application developers should re-consider their own application usability, if so many people complain from the same again and again - I will think about how to drop this problematic application, as every next application installed, worsens my traffic and website speed, in rapid rate. Better to unload what is so problematic, and go ahead free from problems. The law says I am fine and did nothing wrong, the application doesn't allow me to sell ... absolute nonsense. .... I will auto censor myself. what comes to my lips to cry out now...

I used this app for a while and then my account got deactivated as I had an issue with a product. I removed the product and followed all the instructions they told me. I tried tirelessly to get hold of someone to get me back on Shop and activate my account again. They ignored all emails and months have passed and my account is still inactive. Such a shame, as I actually liked the app. But honestly, if the customer service is this bad, its better to not continue with it.

yet another offering by Shopify that is riddled with bugs and can't be used. getting pretty tired of Shopify marketing addons to my store that take a day to implement and then still don't work so we have to spend another day removing it. Shopify is exhausting. Too many fingers in too many pies and all badly implemented it seems.

I needed this app to help conduct business, after many frustrating weeks of trying to talk to many different representatives, my account is still suspended. I have gotten nowhere with customer support. this is not seamless, I do not recommend this app, you will lose business with how much time you spend on the phone trying to get support for this app.

Already breaking and cost me two sales. Let's see what happens with support trying to fix this situation.

So I am about to recieve £67,000 from shopify capital due to my 5 year history with Stripe....I stupidly STILL have to wait 90 days to use "Shop" as I've only just switched from Stripe to Shopify Payments (and passed all verification asked of me) to save myself 0.6% per transaction. Doesn't make sense at all, does one department from Shopify not speak to another no? I pay tri-annually for Shopify at a cost of around $7884 to save money in the long run, I am seriously debating doing this again or whether just pay monthly or even to downgrade my subscription from Advanced Shopify to Shopify. So Stripe say im good to go, Shopify does, Shopify payments does, but shop says I have to wait 90 days? There is a reason why you have a 2.8 star rating....upto you to sort it out.

Just not happy with getting penalized for chargebacks that have nothing to do with this app. My store was deactivated for no reason. I will not be using this app in the future.

You've been begging me with notifications to activate Shop, which always seems like more admin headache I don't need. I finally gave in and activated it, to be told I'm not eligible, with no reason given. Surely you knew this while you were pimping this nonsense? Please stop bugging me about rubbish I can't use.

The seller was so accommodating and kind! And I’m in love with my ring! It is gorgeous and clearly very well made. Glad I decided to purchase from them.

RedMonkey Sports

2022-06-13

United States

This is a terrible channel with an absolutely RIDICULOUS metric they use to determine your stores' "value". Example: someone steals a credit card and places an order on your site, **something you have absolutely NO CONTROL over**, then a month later the card owner disputes the charge, you pay 10% charge back fee, lose the product, and to add insult to injury, The ridiculous Channel decide to suspend you Shop account because you have a 1% chargeback rate. I would be embarrassed to represent such a practice.

I've gotten some orders via Shop and I like it. Wish it were a bit easier to make sure products stay "approved" - it seems to change daily. That's my only issue with Shop.

This shop app is very convenient and helpful. I like the way my products look and is easy to use for me.

I set up app but it's not loading or letting me manage my products in the sales channel. "No products found" in All/approved/not approved. It says in Products - "You don’t have any products yet." but when I hit "manage products" It's says all have been enabled. It's been a couple of hours so surely this should populate by now. Also lastly, there is no easy help option to contact the app for how to rectify.

Modern Rascals

2022-02-22

Canada

Unfortunately, the Shop app/channel does not deal with shipping options properly. We offer a local pickup option. For some reason, despite customers in our pickup region selecting physical shipping, the Shop app is defaulting to local pickup causing customer service escalations and lost sales (when we have to follow up to cover shipping costs if under free shipping). I feel that your own channel on your own platform shouldn't be the one causing problems for merchants and consumers.

Love how simple it is to set up. I have seen a lot of sales just enabling this app on my site. My customers also love it. Great app!

this was so easy to set up and I like using it myself to keep track of my online purchases, its amazing how many of our customers are using it 1/3 straight out of the gate