Reviews for ShipStation

Newbie to ShipStation. So far, so good. I'm loving it. Phenomenal App for my business site, www.CBDTroubleshoot.com. Very easy to use. Tracks shipping data, ect... Quick and easy. I recommend this app for your shipping and tracking needs.

Shopify and ShipStation work together beautifully for our application. The orders come in automatically from our Shopify store and the shipping effort is as as low as it can be. Literally a few minutes and your label is being printed and you're done. We are very happy with it. If there was any place that ShipStation could possibly be a little better is in shipments out of country (Canada mostly) but that's probably because we ship there infrequently and always seem to pick the "unavailable" UPS international instead of UPS Standard. Not a big deal though.

Prep Obsessed

2021-09-11

United States

Shipstation user of over 7 years and couldn't imagine doing business without them! Excellent customer service, and the platform offers tons of intuitive, useful capabilities that make everything run more smoothly!

I really love the functionality of the app. Very stable and an indispensable tool in my daily workflow.

Love ShipStation. Its easy to use and keeps all my shipping data organized and easy to access. Quick and great customer service.

Overall great as it pulls in orders from many different stores / platforms. The inventory tracking doesn't seem to work, but otherwise great.

Works great! You can ship first class if you need to which you can't do on other platforms. Makes shipping large amounts of orders daily much more efficient.

Shipstation is great. It provides all sorts of ways to help us organize our workflow in our retail small business. We do lots of pre-orders, local pickup, and have many different staff with hands on our product. Being able to tag orders and comment within the program drastically helps our workflow. The ability to connect a scale directly to the software and weigh items is key. Plus, we can compare different carrier rates instantaneously to determine the lowest cost. With the ability to scan/verify orders via Shopify barcodes to the easy interface and ability to sort to their guaranteed best rates (I've compared), Shipstation provides the best and most robust shipping software out there.

Ship Station is great! My company sells on several marketing channels and Ship Station brings orders from all my stores into one convenient place. You will never copy and paste addresses again! The rates are great too. If you have more than one storefront on more than one platform, you will LOVE it and it will save so much time!

This app is really great. I enjoy the ease of use for large shipping orders, the verification of addresses and the post office shipping tracking form.

We've been using ShipStation for several years and the integration with Shopify is seamless. The app has robust features that scale easily based off the size of your business. It is easy to comparing shipping rates for companies like USPS, FedEx, DHL and UPS. The automation tools are robust and allow for ease when customizing a specific workflow down the employee level. After 6 years of using this product our only complaint is that users are still not able to automate package sets on shipments with multiple packages.

We use ShipStation along with Shopify for shipping of our online orders. The integration is seamless and it's easy to compare shipping rates for different shipping partners like USPS, FedEx, UPS, etc. to find the most economical option or quickest delivery time. The labels are easy to print and the tracking numbers are helpful when we need to follow a package thru the delivery system. Even adding more postage to our online account is a breeze. If I could suggest anything, it would be to offer a subscription level between the 50 and 500 shipments per month level as we often exceed 50, but don't come anywhere near 500 per month.

We've been using Shipstation for 3 years, shipping around 1000-1500 packages per year. The switch to Shipstation from manual shipping through the USPS was a quantum leap forward in efficiency. We couldn't run our business without Shipstation. Shipstation is perfect in nearly every regard except one: they aren't integrated fully with their parent company, Stamps.com. USPS international shipping options are not named the same in Stamps.com and Shipstation, which leads to confusion. I spent a few hours working with Shipstation user support to deal with the situation and it still wasn't resolved. I wish that Shipstation would change their shipping options to match the names that are officially used by USPS and Stamps.com. It's still not clear to me if Shipstation is permitting me to purchase all of the shipping options offered through my Stamps.com account (which was set up through Shipstation).

ShipStation is awesome, it's made a huge impact in the efficiency of our fulfillment. We use it with multiple sales channels, not just shopify, and have been very happy. The only reason for 4 stars (instead of 5) is because I couldn't find an easy way to feed live rates from Shipstation to our Shopify store based on dimensions and weight. Maybe I missed it somewhere, but we'd like customers to just pay actual shipping costs and instead we have estimates based on size/weight buckets.

Shipstation has streamlined our process. It has made it very easy for us to receive our orders and get them shipped very quickly. The customer service is great they even call to make sure that we don't need any help with anything. I would recommend Shipstation to anyone using Shopify.

I originally reviewed this store in April 2021. It's now August 2021. My experience has been consistent in the 2+ years I've been using the app. It's integration with Shopify is seamless, as is its integration with Ebay. As noted previously, it's easy to compare shipping options/prices, and integration with shipping accounts is easy. Works equally well with domestic and international shipping. When needed, customer service is quick and professional. Based on marketing emails and recommendations from various business-related sites, I've looked into other companies providing similar services, but I haven't seen any that provide services or lower costs that would justify making the change.

During the pandemic, our business had to quickly shift to online sales by adding several Shopify Shops. We started using ShipStation from the beginning and it's been a great decision. We've been able to personalize the shipping experience from our multiple Shops through ShipStation, It's also helped us choose the most efficient shipping mode and save money on our shipping spend. We also utilize ShipStation for our returns program by sending shipping labels for RMA requests. I would highly recommend ShipStation for others looking for shipping options for Shopify Shops.

ShipStation has saved me HOURS a week in manual shipping entries. The automation rules alone have been tremendously helpful and the ability to customize labels is an added bonus. Great customer support, I'll be a happy customer for as long as I own an ecommerce business.

I started using shipstation about 3-4 years ago and love the integration between shopify and shipstation. You can do stand alone shipments through shipstation; as well as shipstation can give you reports on cost of shipping between any storefront used. This is my go to program and shipping rates are great and the best deals possible on ups when I can ship a package for $10 compared to $16 on other programs. Highly recommended for sure!

Stamps.com owns Shipstation and likes to make a sizeable margin on the USPS Priority Mail labels they offer through Shipstation. Do your own comparisons on rates for your shipping needs before settling on any label and shipping solution for your business -- we realized that the full cubic rates that are available to us through Shopify or Shippo are always much less expensive than what Shipstation/Stamps.com is willing to provide to small businesses that do not quality for a bulk high-volume direct contract with USPS. Likewise the UPS Air and Ground rates that were offered to us with our own UPS account through Shipstation were always significantly more than the same UPS rates available to us through Shopify or Shippo. The Shipstation UI, bulk order processing and printing, the ability to print to a remote printer with Shipstation Connect, and the customer self-service returns portal were all decent and useful over the eight years we were a Shipstation customer. There is even a smartphone app for on-the-go order processing.

App works perfectly for our needs. We have been using Shopify for years. We specifically like the item view, where you can see a thumbnail of what the customer ordered. We also like the feature that allows you to see if this is a new customer or a repeat buyer. They are attentive to customer issues, have very little down time and over all it is the best out there- (we have looked)

I like using Shipstation as standalone software but this app is just not cutting it. It's incredibly buggy and inconsistent in the rates its showing. It's super frustrating as a merchant to not be able to offer consistant and reliable live rates to our customers. Customer service is incredibly difficult to get.

I'm still finding bugs on a weekly basis. Plus, whenever they push down an update, there's no notification. You never know when a new version is going to overwrite the old (it's web based). Nor is there anywhere you can go and find out what the latest bug fixes were. Using it is a big productivity boost, but it's simply unreliable. You don't dare print out more than 10 labels at a time, and you'd better count them as they print, to make sure none are skipped. Their current bug, is their integration with Amazon FBA. Shipstation simply refuses to see my FBA inventory accurately, resulting in me either submitting orders to Amazon FBA when there is no stock, or Shipstation will tell me that FBA has no stock, when indeed they do. They have a slick product, but they simply have very poor quality control in place, for the software updates. June 28/2021 Well, here we are about a year later....Shipstation no long has the issue of printing incorrect label counts. Seems they fixed that. However, they still don't have a handle on the FBA integration. SS still reports your FBA quantities wrong, and SS also reports the FBA postage fee wrong (but only sometimes).

Shipstation is great for keeping orders from many stores in one place. Great customer service too, very responsive!

We find tremendous value in using ShipStation. We used to create shipping labels through our carrier web portals and it was very time-consuming entering information from the orders. We save countless hours using ShipStation. The integration is seamless and customizable as well.