Reviews for Shiprocket: eCommerce Shipping

Being a new e-commerce seller we have a lot of challenges daily. This company is the worst, I don't know how they are getting away doing absolutely nothing. Don't be fooled. They are only good in SEO promoting their company on Google and we small businesses get trapped with this company. You'll Have to keep raising tickets and waiting for hours to speak to a customer support executive. They are unprofessional. Can't handle simple tasks. I request the new online sellers to never even think of going for this company. You'll have unnecessary headaches and unwanted frustrations that's got nothing to do with your actual business. I also please request shopify to ban this company seriously. They are spoiling the reputation of shopify and this company doesn't deserve to be on this platform. ship this rocket away from earth. Cont 2:- reply to developers reply. That is exactly my point,You people only keep wondering what went wrong,cause you are not capable of handling simple tasks. 1. why would you take a shipment that cannot be delivered? 2.I have multiple orders with delivery person OUT FOR PICKUP for the past 15 days.Nobody has come to collect the order but you people promptly deduct the money.now like a fool i have to keep calling,mailing and sending you tickets to cancel the order and i dont even want to bother to initiate the refund. That'll take me years. 3.customer support hangs up and puts you on hold for minimum 30 minutes. Its frustrating. 4.I dont think you realize for an ecommerce seller its not always about profit and money.We want to retain customers and give them a hassle free and easy experience.Because of your company I get a bad reputation and bad service reviews. I dont want to spend my time apologizing to customers all day due to your incompetence. The list goes on!! and how dare you send me an escalation again.That thing is a joke.If only i could upload few snapshots of how you deal with your customers.

You will be too stressed out, extremely tired of wasting a lot of your time on this tool not to ease operations but to solve issues raised by the tool itself, financially overburdened cos it sucks too much money for all wrong reasons and absolutely very little value addition provided by them for the money taken, so much so that you will regret for having started your business at the 1st place if you use these kind of tools as a support system thinking that it will aid in smooth operations. We have ended up losing huge money in false weight cases, always! our 200gms product cost itself is 350Rs, shipment cost added by Shiprocket is 350-400Rs!! we take utmost care of our COD orders by calling each of the customer and confirming the order before dispatching it, in spite of that the return rate is extremely high, RTO rates (25 to 40%). the customer calls and says he really wants to get the products and is ready to collect it, the delivery does not contact the customer and Shiprocket does nothing about it, it charges for the shipment 50-60 plus charges for the COD 40Rs (even for the orders that have not been delivered and is returned back to us!! (90 to 120 RS. is gone for each shipment!!) All they do is keep us waiting in the customer support calls for 10 to 15days, take no action for issues raised in tool or mail. How does an ecommerce survive with such shipping tool and service? Are they here to kill small businesses or to help them grow? It's high time you (Shiprocket) correct your services if you all are really genuine about being in the market and helping businesses, else in times like these it will be too difficult for the running businesses to bear losses like these. We are surely opting out of Shiprocket till these issues are fixed, we also pray that you correct your business flaws and do well.

Shiprocket is a great courier aggregator and have been helpful especially in the lockdown. Our contact in Shiprocket Sarika has been extremely helpful in keeping us operational during these tough conditions. But I am changing my rating now due to their unreasonable process of weight disputes. Falsely charging a 200 gm packet as 1.5 Kgs and then putting the onus on us to disprove this ridiculous claim. The process of claim also makes no sense. Every month they are taking away few thousand rs of our COD payment. Its almost like a scam. The courier partners should give proof that our weights are wrong but instead they expect us to employ one person full time to sit and dispute these ridiculously false claims.

WORST WORST WORST I would like to draw youd kind attention that the courier company XPRESSBEES is practicing UNETHICAL, BASELESS, UNFAIR business both with shiprocket and us. It's the second time that we received an amount of more than ₹5k being held by shiprocket because of FAKE weight discrepancies rased by XPRESSBEES. I really want to know the procedure how they are measuring the packages sent by us. They are just uploading a fake, man-made data to manipulate and push the weight slab from 0.5kg to 1kg. Hereby I claim that all datas or weights given in the weight discrepancies panel is FAKE and MAN MADE. I NEED PROOF of:- 1. In which basis the packages are measured. 2. What machineries were used? 3. Who measured the packages? What is the name and designation of that person? If XPRESSBEES cannot provide these answers they are just trying to break ethical standards of logistics business and also hampering relationship of shiprocket clients. I request shiprocket team to take strict action against this kind of UNETHICAL practices and XPRESSBEES should be banned from shiprocket if found guilty. Now we have to pay ₹5000extra FOR NO REASON just to carry forward our shippings. I am declaring I am going to discontinue all relationship with shiprocket if my issues not answered within 24 hours and also bring XPRESSBEES and SHIPROCKET to court and social media for practicing UNETHICAL business. Thank you. Regards

The app is working really great. The experience of running our business on this platform is superb. Also our account manager Mr. Aman Grover provides us the best services, when it comes customer support. We are really happy with such an amazing experience.

DeoDap

2020-07-04

India

Very humble reply and very supportive assistant person and solve our issue within few times...........Gurjot Bhela

Apps Integration with Shopify is 8/10. APPs UI/UX is best among all available apps at least in the Indian market for logistic support. Better pricing and discounts on shipments are available on other platforms as well so that is 8/10. Highest courier partners tie-ups in industry 10/10. Customer support or technical support is not that great I receive a call from Aman ( my POC ) immediately but after that issue resolution is slow, That needs to be improved 7/10.

Really like this app. They have everything in one place. The user platform is very good and easy to handle. And great support from Sarika, our representative, really helps us in all technical and non technical challenges.

We have been a customer with Shiprocket since 7 months and the service provided by my account manager Sarika is commendable. She has helped us with all our queries seamlessly. She has always helped us in everyone issue that we face.

We have been a customer with Shiprocket since 3 months, i had some issues at starting but the service provided by my key manager Gurjot Bhela is really commendable. he has helped us with all our queries seamlessly. he has always helped us in every issue that we face.

The Integration is superb between shopify and shiprocket. Mr Rajesh have helped me in increasing my productivity and made my experience better.

Easy to understand panel and quick support. Mr. Nirvikar and Mr. Raushan Raza helped me with the whole setup very efficiently. Recommended. Pricing could have been a bit better.

We have been a customer with Shiprocket since 5 months and the service provided by my account manager Ayushi Gupta is commendable. She has helped us with all our queries seamlessly. She has always helped us in everyone issue that we face. All over shiprocket's response to queries , the website and app interface are all very user friendly and good. Would definitely recommend shiprocket to anyone who is looking for shipping facility for their business.

All the 4-5 stars ratings are probably fake. Had a very bad experience with this company. Never use this app you don't wsnt to end up in a bad situation...

great experience !!!there has been some hiccups recently and all those issues were solved by key account manager Gurjot that have been recently assigned to my account . He is really patient and solved all the problems i had .

The app is very useful and has had a major impact on increasing ops efficiency . They have an excellent support team. Would definitely recommend it

Great app as it handles all our shipping concerns. As having enterprise+ plan, shiprocket has assigned a dedicated relationship manager Mr. Gurjot Singh. Really helpful guy, always there to resolve any concerns on time. Thanks.

Hi Preethi Srivastav.. Thank you for quick support and professional service. This is a great shipping solution.

Great support and nice API to work on with your shopify store. Good going shiprocket, hope you will keep this experience in future too with your customers.

This platform is very easy to use with Shopify. Shiprocket is best app for courier facility they offer you the best price and best courier facility. my account manager Gurjot Singh Bhela is very supportive.

We are using shiprocket for orders & we are satisfied with their services. Also Mr. Gurjot Singh (Shiprocket) is very helpful to resolve any issue. We Like this app.

Shiprocket has assisted us to ship our orders in the most hassle free manner . The App is extremely user friendly and the live chat support comes handy. Our shiprocket manager Sanjay Kumar Mallik make sure that all are query are solved.Highly recommended.

We are using this app for a while and shipped 6000+ shipments with their tool. We are on Enterprise plan and been assign with dedicated support manager Mr. Sanjay Malik. I must say he is responsive to any issue we have and trying to solve that on priority basis. Still, there is a room for improvement for their dashboard and if they work on, this platform will become the default shipment dashboard for Indian sellers for sure. We are recommending this tool for bulk orders placement. It's easy and user friendly.

Shiprocket has made our work simpler and the automated system for processing the orders and notification going to the customers has enabled us to give better customer fulfillment. Having the dedicated account manager is an added slice on the cake.

This is the best shipping app available in India . Trust me i have used many shipping apps but this is the best tat there is. The best feature is their customer support. Go for premium plans as you get dedicated account managers and NDR support. Another great feature is NDR panel where you can track the not delivered shipments and you can give instructions to the couriers from the panel itself.