Reviews for Shiprocket: eCommerce Shipping

I had written a positive review when my account manager asked me to, but as soon as I wrote the review, my account manager was changed, and the new one never replies! First it was rajesh and now it is some Sahil guy. Why do you need a account manager you may ask? Because this app is going to suck money out of you with every shipment, and you will regret every minute of your life and wonder why you created processes after relying and trusting Shiprocket. - There are endless issues with this app, DELAY IN DELIVERY, LOST, RETURNS, DELIVERY PEOPLE DONT ATTEMPT and Mark REJECTED. So ofcourse, you need a manager. But what do you do if the manager himself is not helping you! They sent me a weight discrepancy bill of 600 Rs after one month of shipments. How am I supposed to investigate? So I let it go. I got another one, after one week of about 600 again. I let it go again. Then I got RS.3,400 weight discrepancy. Suddenly! Out of nowhere! And then they blocked my account! within one day! They said either pay or im blocking your account. Which means, all my data of one year, I CANNOT ACCESS IT. MY COD MONEY WAS ALSO BLOCKED!! Rs. 10,000 + They send me weight discrepanies after one month but need a reply within 2 days? Its either you accept it or buzz off. Then they send me a bill for six months of advance plan, and said if I dont pay, they will block my account and again, data will not be accessible! How am I supposed to reply to MY customers about their shipments? How do I track the shipments? There are so many orders I directly made from shiprocket! THIS APP IS A SUICIDE. ALL THE GOOD RATINGS ARE FAKE OR BY a FEW NUMBER OF PEOPLE WHO HAVE NOT FACED AN ISSUE YET. Even I had written a 5-star review but now I have changed it within 5 days! I dont care about that 15000 loss because of these shitty people, I have lost my CUSTOMER DATA, which is MY DATA! THEY ARE BLOCKING ME OUT. Why is Shopify even allowing them? This is not mentioned in their terms!

We are connected with shiprocket for more than 2 years now and its been a great journey. As we being a promising brand in delivering the right flavors to our consumers when it comes to Beer, shiprocket has helped us delivering the same thru our merchandise and has brought smiles on customers faces. We look forward for better service and long term relationship. Preeti Shriwastav has managed our account really well and would liike to give her credits for her hard work.

Shiprocket is really good guys! Good customer service as well. Definitely give it a shot guys. Cheers!...

nice work and best service best shipping app in the world , good rate and COd my account manneger sanchit, sharma

I have been using the app since 2 years and it is by far the best logistics solution I have found so far. Special mention for my key account manager - Varun Narang who manages to find answers to our most pressing questions. Keep it up!

Shiprocket is having very affordable rates and their customer service is also top notch and a big thanks to Ms. Ayushi Gupta Ma'am for assisting and helping us in every issues.

shipping fees are reasonable, interface is easy to use and good support as well from my account manager. thank you

hey team ship rocket,i m very happy and satisfied use your shipping services and my account manager Sanjeev is very helping and always guiding me through the queries. thank you

Good rates and a very good software interface. Does the job smoothly. The option of couriers and support of RM is nice although they don't provide a direct number to contact.

ShipRocket is good and is quite supportive despite the fact we were in a lockdown. Sarika has been very helpful. She not only supported us but even helped us understand the various aspects of the ShipRocket panel. Completely satisfied.

Excellent Service. The account manager is very helpful and always available. Been shipping more than 500 orders per month with them.

Shiprocket has been easy to use the user interface is excellent. Support has always been extremely responsive. Especially our account manager Varun he is there to help us always and solve the queries evertime. Thank you

Shiprocket is a very convenient and easy way to ship your order we have multiple choice here for delivery at very affordable prices. Good customer service. help me lot rajesh thanks

Shiprocket has been easy to use the user interface is excellent. Support has always been extremely responsive. Especially our account manager Sanjeev he is there to help us anytime. Thank you

my account manager is sarika and good support from her with easy pannel but good proccesing orders

We are using from past 4 years. old issues are pending but new account manager is cleared few issues.

Hi My Name is Raman & OPS manager, we are like a family, sometime good sometimes bad. Presently we are happy with Shiprocket services. Especially Five Star to Sarika, who is leading our account on behalf of Shiprocket. Thanks to Her.

I would recommend shiprocket, its API integration with our Shopify store working well for us, It has made order processing easier, also our account manager Ms. Sarika is a supportive fellow and has helped us in adapting to shiprocket.

Shiprocket team without our approval changed our plan from Basic to Advanced plan and sent invoice of Rs.12744, and our account was suspended as payment was due. As we were not aware why this invoice was sent we contacted customer care to reverse back to Basic plan and revoke suspension. There was no response from the team, we were forced to pay this invoice as it was affecting our dispatches. Its been more than 7 days that the ticket was raised we have not got any resolution on the downgrading back to Basic plan. Very poor customer service.

THANKS FOR PROVIDING US MOST SPEEDY AND TALENTED MANAGER FOR OUR SOLUTION AND SHIPROCKET IS BEST COURIER SERVICE PROVIDER.THAT MANAGER NAME IS SANCHIT SHARMA HE IS VERY TALENTED AND DECENT PERSON TO SOLVE OUR ALL QUERY. THANK YOU.

Hello, We're using shiprocket since January 2020 and their service are best, Our manager Mr Sanjeev Gulia is very cooperating. Its best solution for e-com. If you are looking for ecom logistic partner than Shiprocket is best one. Thank you Baisacrafts!

Hello sir, mene shopify store me Shiprocket app ko 2 month se already install kr rakha tha. And mere store ki curreny starting se GBP me hi thi. Lekin 3 din phle mene kisi Wjh se shiprocket app ko delet kr diya tha, aur B install kr rha hu lekin NOT COMPATIBLE show ho rha hain. kh rha h sirf INR or USD me Hi store currency honi chahiye. Lekin meri to GBP me thi or work bhi kr rha tha 2 month se . So plz sir mere problem ko solve jld se jld kre.

App is best. Synchronizing to the panel and update the panel is very fast. You click its get update at the same time. Overall it is a awesome app. Shiprocket customer service is very good need to look into thirdparty courier service so that they deliver the product quickly . From shiprocket side their service is very good. Really loved it. Cheers.

This is a really good app. this helps Shopify stores well. their staff is very supportive specially my account manager @anupama

Worst app and service ever. Don't waste your time and money on them. Pathetic customer service, They will never ever listen to you.