Reviews for Searchanise Search & Filter

Nice app and great support team, the developers will help you solve any issues you have in a timely fashion.

The app itself is solid, but they've changed their pricing twice recently which took our site functionality down until we figured out that we had to re-sign up for a new plan. If we'd been notified so we could have been proactive that would have been great, instead we had to find out the expensive way, when your Shopify site was no longer working properly. Moreover, the first time this happened, there was a bug which wouldn't let us accept new pricing. In short, we like the app, but the management of it and the service of it had a very bad impact on our business.

Was working well then they changed their pricing to charge for all out of stock products which don't even show up in the search results which is a joke so had to delete the app after years of great results

A really disappointing experience from start to finish. During a routine speed audit, our web agency discovered that Searchanise was causing our Shopify store to run much slower than it should, so we uninstalled the app and contacted the developer to request a refund of our annual subscription. Several days later, there’s been no reply whatsoever from Searchanise. Poor performance and poor customer service - the worst of all worlds!

We've been with this app for over 2 years and I would rate them 4 out of 5 stars but recently they changed their pricing and cancelled our old plan was $27 and now $59 for the same thing. I guess inflation hitting hard on everything.

Previously, I would have given this app 3.5 to 4 stars. However, after putting in months of work installing and configuring it, Searchanise increased the price of our plan by 400%. That's right: 400%. The exorbitant and abrupt price change feels like a bait and switch. Searchanise only gave a week's notice of the price change. Changing search apps (or changing a theme to avoid the need for a search app) is not something that can be accomplished in a week or so. Accordingly, we felt like Searchanise was extorting us with the abrupt price change. They were essentially saying: "Pay 400% more or we'll break your webstore". Moreover, the app has significant problems with its search algorithm, which is the key feature we required from it. The Searchanise algorithm has difficulty identifying variations on the same word. For example, we sell pom poms as a craft item. But the app is not able to recognize variations on that term. If a customer searches for pompom, pom pom, pom-pom, pompoms or pom-poms, the app will not return search results that include items containing the term "pom poms". The app includes a synonym function that purports to allow you to manually define related terms to correct deficiencies in the algorithm. Manual programming should not be required for a search algorithm to treat such similar terms as synonyms. Moreover, the synonym function in the app does not work properly. We have tried at length to use the synonyms function to resolve problems with the app's search algorithm, but the synonym function produces undesirable, inconsistent and unpredictable results. It changes the order and contents of search results in really unpredictable ways. We have read all the literature that Searchanise has provided on the synonym function, so we are aware of all the guidance on its use. Despite this, we have largely had to discontinue using it because it produces such inconsistent and unpredictable results. We have had to resort to using tags and revising our product descriptions to try to capture common variations on search terms to make up for shortcomings in the app's algorithm. That is very time consuming and should not be required. The fact that the app has difficulty recognizing the singular and plural form of words as synonyms is particularly problematic (eg. pompom and pompoms). So, before considering using this app, beware of its functionality shortcomings and the risk of exorbitant price increases instituted on short notice after you have spent days, months or years trying to configure the app.

Great app and good support :) Plenty of variables and manual configurations make the search and filters easy to manage.

Great app.. www.westcoastvapesupply.com uses it and so does www.superstrain.com works great. It's really nice the way toi shows up..

Very easy to use and program. Makes our store shopable without having to have perfect data. I would recommend this app! Thanks Homeplumbing.com

Can't give it enough stars. It is super easy to setup and does everything that more expensive search apps do for a fraction of the cost. The support is excellent. Normally picking apps from the marketplace is hard but this one should not be a hard choice. We use it for all of our stores.

Good Dog People™

2022-08-24

Singapore

On 21 Jul the search engine was down and stopped working. There was no notification on the downtime and our web store was not showing the intended search results. Our conversions were affected because customers could not find what they want. Today we realised the search results were not showing a complete listing and we had no idea how long the error has been going on for. Several important SKUs were missing from the search results page although the search query keywords were consistently included in the product titles. Our conversions were affected and we're still waiting for a response as we speak. These episodes of downtime have clearly shown that the app is unreliable. I would not recommend using it as the risks are too high.

I have a complex issue that's giving me a lot of headaches. I'm glad the support team responded immediately. Stacy helped me analyze the problem and Paul wrote the javascript code to fix my problem. This is a fantastic experience! The support team is absolutely the best!

It was a very good experience working with the developers, they solved our requests efficiently.

This is a very robust search tool for customers on our website! Been using it for two years. Very happy with it!

The app looked like a great solution to what I needed, but my experience has plagued me with problems. It messed up the arrangement of my collections. This was able to be fixed with forced reindexing. But then I added a new collection that showed not only the products in that collection but every single other product in my store. Again, fixed with reindexing, but why can't it just do this automatically? Now, that same collection contains no products at all. I am running around in circles and paying a small fortune for the privilege.

I think this is one of the best available plug-in tools available to quickly and easily improve the search experience on Shopify stores.

we have been using it for over 3 years,the Searchanise team really went above and beyond to help us,great services.

Thought this app had great functionality. We have been using it for months and their support is always responsive. Unfortunately, they did a plan change and we did not realize so we did not select a new plan before the deadline. It is not like we canceled and forgot to turn the app off, they just changed their plans and left us hanging. Instead of reverting back to our normal collection page, this app just acted like our free trial was up and hid all of our products. Even if it was a trial, this app should revert back as if the app was not installed, and not just display nothing on the website!!! We lost out in $1,000s of dollars in revenue while our website was down. This can not be an acceptable way for this app to work. Updated - App developer contacted me and explained why it stopped working. Until they figure out a way to just "disable" the app when a trial ends instead of rendering collection pages useless, I would be very careful.

The development team really went above and beyond to help us achieve a pretty complicated solution between our code and another 3rd party integration with theirs. They were extremely responsive and worked with us towards our deadlines and launch.

I like the app and the support team! The app has awesome features that brings our shop to a new level and the support is super fast. They even helped me with a very special issue. 100% recommendation!!

GelaSkins

2022-08-08

Canada

We have used Smart Search & Filter app for more than 5 years. It's solid and reliable and the features and design have continued to evolve over the years. Their support is fast and friendly. We recently compared it to other filtering apps but all proved to be more expensive and had fewer features. Searchanise is solid.

Amazing app, we have been using it for 3 years and it really helps our customer to find what they want. Also great customer service!

Easy to setup and our customers use the search functionality immensely due to the volume of products in the store, evidential with the search analytics. Highly recommend this app. Simply Wholesale Australia

Is very good , better and simply communication to the customers will help , youe email sometimes are confuse

Works exactly as I want it. Had Great Support from Tatiana with a change I wanted to make and was helped quickly. Very pleased with the app