Reviews for SC Product Options

I downloaded this app to be able to add variations to my listing to make the shopping experience better and more customer friendly. I had issues with the beta install and had to contact Guri in customer service for some help getting things up and running. He was great and worked through the issue with me. Five stars for Guri, my chat guru!

Great App and excellent service! I've been in ecommerce 20 years and am finally pleased to give a good review on service. I've worked with Rifat and Brendan with awesome quick results! Shout out to Shubhneet and Bryson for some flawless and quick changes I needed. You guys rock!

Bold Product Options is a user friendly app that is simple to use and works flawlessly. The customer support team is really on top of things. Open a ticket and they will stay after any issues you may have until you are comfortable using it. We turn to Bold apps as first choice when we need any extras stock shopify does not offer.

I love this product options app!!! Also, Bold installed the app in my theme very quickly, upon request, so I could get started! I needed it because I have a lot of personalized products in my store. The condition feature works perfectly for all of my specialized situations!!! So glad this app was available for customizations...very easy to use if you understand logic/conditional statement flow! Thank you!

A bit of a letdown I had high hopes for this app. We have over 100 products in our online store, each product can have a choice of 8 colours and each colour has an image assigned to it of the product. As standard when you click the colour the image changes and shows you exactly what the product looks like in real time. When using this app you would need to create a colour 'set' and manually type out your 8 colours and assign an image to each colour. This would need to be done for every single one of the 100+ products in order to upload different images essentially starting your store from scratch again..... Great idea but needs alot more work

This is a very buggy app. The idea is great but BOLD doesn't fully test the app. It doesn't work on Chrome under many circumstances. I also dealt with Tyson who did try but often created more bugs and left LIVE dummy products on our LIVE site. Again, the app is buggy as hell. We spent weeks trying to address the bugs with Bold with no avail. I spent HOURS testing and sorting the bugs. Be very careful, you may not catch the bugs yourself, then you will learn you CANNOT access your CART or CANNOT checkout with 3rd parties such as Amazon. It's just not worth it.

Rifat helped me with a small issue and was quick and knowledgeable. Bold has great products and great customer service

I had an issues assigning attributes to a second product. I reached out to support for help and was very surprised how fast they responded with the answer to my questions! This app is VERY VERY expensive, however if this is how they consistently treat their users, then it’s worth every single dime! I am so impressed. *****

We have been using this app for over a year and it has yet to disappoint us! Bold helped us get everything set-up and truly answered all of our questions for us over the past year. For example, tonight we were having an issue which customers had messaged us about and GURI (the person I spoke with on live chat) was able to answer my questions and solve the issue in less than 5 minutes! That is service! Thank you again for an awesome product and service!

We make semi-custom clothing and our basic shirt comes in more than 3000 options. This app is one of the only reasons we are able to use Shopify. Also, since our products are made to order, it is imperative that we are able to export orders to our database as well as Shopify POS - including all the options. This was the ONLY app we could find that allowed us to do so. (Using Xporter by eShopAdmin - they work perfectly together!) My only suggestions would be to enable me to to duplicate an entire Option Set because I have some products that have a single difference from another product and I had to set up a new Set from the beginning. You can add more than one product to the same Option Set if all the options are the same. They did the install and have been very responsive to questions. Do not be put off by the price! It truly is the best Options app out there.

Super helpful! Rick solved the issue I had with the app!

Be warned, this app promises to be all that. You really require an additional $500-$700 of capital available to spend with the 3rd party developer to make this app truly shine. The folks at Bold say they know how to tweak it but everything costs money with them.

Simply put, without this app, I would not be in business. I recently switched to Shopify from Oscommerce. Under oscommerce I was able to have as many variations as I wanted. However, oscommerce is lacking in many areas, so I needed to switch to a different web host. I chose Shopify, but only after switching realized that I would be limited in the amount of product options I could offer. That would not work, as my customers rely on me for custom made gear, and I can only offer that with lots of options for each listing. I have one product that has almost 2 dozen options, giving you thousands of possible configurations. Needless to say, I panicked. I was not ready for that, and thought I had made a huge mistake switching to Shopify. Anyway, started searching for possible solutions and found your app. To be honest, I was a little disappointed to see that it would cost a recurring monthly fee instead of just a one time purchase, but you have to remember I am coming from an open source shopping cart where everything was free. But I bit the bullet and am glad I did. The way your app organizes all the options is much easier to use than Oscommerce. So, it saves me time in editing and creating new product options. Plus it integrates very nicely with my listings and looks very professional. Without your app, I would have most likely have had to switch to another web host/shopping cart. So, I definitely thank you for this app and my customers thank you. They have been very impressed with my new site and how it is laid out with all the custom options they can choose from.

I've been using this app for a few years now and Bols support is always hgelpful (Thank you Guri!) The app is doing exactly what I need (image uploads, option tied with price variations), it is stable and dependable.

Pro Steel Products

2018-09-12

United States

I had an issue with using this app after changing my website theme. I reached out to BOLD support who were a really huge help in discovering the problem. Guri, Rose and Charles all chimed in on our conversation and were all super great to chat with. Guri put in an Installation Request for me, and when I had additional questions after the chat ended, Charles was able to answer them for me. Every single person was kind and helpful. Love BOLD support!

The nesting feature within options is great, as my products require several personalizing decisions. Brenden, Nick, and Guri were awesome teachers as I worked through how to do it. I just wish we could fully copy an option set, then build on it to make a new option set.

So esy to use and just Charles from support help me, he was amazing and helped me work out how to move to the left of the screen. Thank you so much

I have this app on 2 of my shopify stores. I am super happy with this app as it allows us to have a huge amount of options and conditional programming to keep all neat and clean looking. In particular, Parminder in technical support was VERY helpful when i needed to update my theme he helped me to reinstall everything. I really appreciate their excellent customer service and have never had any issues with the software in 3 plus years I have used it. Definitely, recommend this app!!

The product options app is by far the best app on the market for this type of functionality. Very intuitive to use and easy to learn quickly. Very affordable and reliable app since most business rely heavily on its function. Separate from all of that, the best part of the app is the ongoing support and availability from the team. Brenden and Guri on chat support are basically my saviors as they have helped with immediate needs. They get very involved and helped implement and fix the options and conditions I could not figure out. This company is top notch and widely used. Support Team is awesome and quick to respond and escalates issues as needed. Thanks again team. Highly recommend!!!

Second store using Product Options. Easily handle some difficult tasks when you need more than the standard software provides. I couldn't be happier with the customer service and tech support. In my opinion Bold Commerce is as good as it gets.

Every works like advertised. Very easy to use once installed. I did have some problems with some of the options but MC helped me fix them very quickly even though it was a holiday in the U.S. Thank you!

Great app, easy installation and great costumer service.We used this app for embroidery options on our products.

Product Options makes my life so much easier to get things done quickly and their service is awesome and they are always willing to help!!!

Great app! I would highly recommend this app if you have multiple options/variants.

We have been using Product Options for several years and on two different themes (same website). I've had to contact support multiple times regarding small glitches in code between our themes and Product Options. I feel that they have always responded in a timely manner. Sometimes the person responding to the chat can answer my question but if they can't, they generate a support ticket and get the ball rolling for a quick fix. We have each "next option" populate based on the previous response which is completely do-able with this app. It is time consuming and there was a learning curve at first to set it up but totally worth it, in our opinion. It has resulted in less overwhelmed customers and it makes our website appear more custom.