Reviews for SC Back in Stock Restock Alert

Good support and help with installation. Seems to work well. Customization is okay, but could be better.

Awesome functionality as well as customer service. Team were friendly and professional. Thank you for the help.

Great customer service and app has been working really well so far - we needed help customizing the colors and the support team got it sorted for us really quickly :)

This is a great and useful app. The developers provide excellent support and amazing customer service.

Super ! rapide ! Nikel ! J'ai eu ma réponse très rapidement, hyper efficace, j'avais besoin d'installer Now back in stock au milieu de ma fiche produit ! et c'est résolu ! Plus de stress !!

I am just at the beginning of using this app. Had trouble figuring out how to install it, due to a problem with Shopify, not with the app. However, I didn't know it was a shopify problem, so contacted Now Back In Stock's customer service, and I have to say it is the best I've used. Louis was so helpful at every step of the way, no matter how stupid my questions probably seemed. It is now up and running, and working great.

I sold out on a product JUNE 2. A customer signed up to be notified when back in stock. This app send an email on JUNE 7 and again JUNE 9 to tell the customer the item was back in stock. PROBLEM was, I never increased inventory above 0 since it sold out JUNE 2. Not sure this app is even worth the $5. I may never get that customer back.

We were excited about the SMS features BUT in testing the SMS feature texts are not being received on phones using Spring & T-Mobile & Google Fi. Tech Support has NOT been able to fix or isolate this issue.

Nice layout but doesnt see my variant IDs so it didnt work for me compared to other apps. When I asked them to fix this they said I had to contact my theme developer. Back to the another app I go.

Good Dog People™

2019-05-28

Singapore

Paying peanuts for the app so don't be surprised if you're getting lukewarm support. I've asked for help to customise the email notification. Also asked if we can receive a test email. The out of stock form is also not appearing on selective product pages. Took them 5 days to tell me to clear browser cache and use my own CSS stylesheet to customise the form. Well done, East Side Co.

Very useful app. With HTML you can create a very nice email (their template is a bit basic) and with a click have it sent out to everyone who has signed up. Louis is very helpful and helped us to implement the sign-up form so that it has the same style as the rest of the website and he also helped with some of the email HTML. Overall, very useful app which allows you to see where demand is, particularly by variant, and this helps to guide our manufacturing plans.

Really great app and the support is very helpful. Integrated awesomly into my theme and easy to translate. Thanks!

Great app, work as it should. Easy installing. Five-star support! Great app, work as it should. Easy installing. Five-star support!

This has worked really well for our shop, and the support has been amazing. They were even able to quickly add code so that only some of our items got the "Back in Stock" capability on them. Perfect, and great for customer service

What a comfortable app. The back in stock service works great with a minimal and user-friendly interface. The e-mails are automatically sent in the most helpful way letting you concentrate on other tasks. The most important of all? Their support services are absolutely amazing. They solved my issue with a super fast response. Thank you Eastside Co. Keep up the excellent work.

This app is really helpful for keeping customers coming back. I had a small installation problem and support was quick and helpful. Highly recommended.

Watch out. The 14-day trial is only for the basic email-only version, although nowhere on the page does it say that. I was tricked into spending $$ to get the app. After auto-installation, the notification box did not appear in a logical position, so I reached out to support for help on these two issues. A basic non-response was given to my concerns. Furthermore, I cannot seem to be able to test the SMS since it doesn't seem active even though I selected the Starter Plan. I am uninstalling the app and finding another solution. One star + one extra star for at least responding to my email.

Fast react time. Louis helped us in a professional manner. So far so good. App is working as expected. Thank you.

The best support received till today from any app developer. We're asking to change significant change on the app theme to match with our web store theme and the support team was very helpful each time. Great work !

www.thefashionbible.co.uk Great App! Customer service is fantastic, very quick response, helped me out with everything i needed help with. Thanks again

Fantastic support which gets back to you very quickly with a solution. The app itself works as advertised.

This app is just awesome for keeping you clients informed about the products they want to hear about being back in store. It also assists you in knowing what your clients really want therefore helping you to prioritise your stock orders. The Team at EastsideCo are also very helpful!

Amazing app, adding the SMS feature was a game-changer. Very helpful team, got my install done in record time. Great ROI. Highly recommend.

Been using it for a few months because we are stuck with it since customers started waitlisting our products. One, it is incredibly slow and crashes nearly every single use. Two, it does not let you send to just one SKU, its actually quite random how it decides to send the alerts, you definitely cannot control it much within the app. Limiting this to three, sometimes it just decides not to send the alert to the customers at all... still not able to determine why this happens.

We like this app. If you want to use back in stock only on some items, ask them and they will tell you how to do this. I made email tests and don't be surprised, with automatic email, it can take around one hour to receive the email after you restock your item and, it took around 15 minutes if you send the email by yourself. I like the fact that we can customize the app and the email notification because we don't only use the English language. Thank you!