Reviews for SC Back in Stock Restock Alert

I'm on the very basic plan of $5 US a month and I find it SO helpful. I can see what people are really wanting me to restock on the site now and it definitely helps with my buying. It always works perfectly! There was 1 day where I experienced a glitch in the system. Panicking because I rely on it so much I thought I could delete from my Shopify backend and then re-load it hoping that would fix the issue. I ended up making it worse and had to email customer support for help. Was blown away with the prompt response assuring me it would be fixed and everything was back to normal very quickly. Great product and great support! Very happy with the service :)

The app works perfectly! Does exactly what we need it to do. Support even helped me out with figuring out how to make it only appear for certain products, definitely recommend :)

The customer service deleted my lastest 3 theme backups (lastest 3 theme backups!!!! ) without my agreement. Yeah, they really did it! I still can't believe it! The asked me to ask for shopify support to recover, but shopify support replied that they had no backup. WTF? You can try this exprience again if you like to install this app.

Works as expected - and then some! Really solid and thrustworthy app. Now Back in Stock and I sleep better... and Support is awesome!

Very helpful and got it all squared away.

brilliant customer service and really happy with the app. Thanks!

Does what we need and prompt / helpful support from devs. Many thanks!

Had a bit of trouble getting the app set up with our custom theme, but support got back to us straight away and fixed the problem instantly. Everything seems to be working a treat now!

The app itself works great, but it really doesn't support variants. A customer can request a notification by variant, however, when the notification goes out, the notification is all about the product. For example, the subject line says "Your Legging is back in stock". Absolutely NO mention that the BLACK Legging is back in stock. Then the photo that is in the email is the main product image (not necessarily the black one). The ONLY place it even mentions the variant is in the body of the email, but let's face it, we don't all read everything. I asked them if they could at least put the photo of the variant color and they said that option wasn't available. So, you say you support variants, but you really don't!!

Developer installed the app and I am currently sitting with NO add to cart button on any of my product sales pages losing sales by the minute. PLEASE SOMEONE CONTACT ME TO FIX THIS ISSUE, I HAVE CALLED AND EMAILED WITH NO RESPONSE.

Great app and great support. Would definitely recommend!

I like that my customers can alert me if they are interested in an item that is out of stock. Customer service was great. Thanks Louis E.

An app like this is key for my store and helps me serve more customers! I updated my theme and this made the implementation a bit more complex. Louis helped me greatly, and always replied within a matter of moment. Very happy with my choice for this app!

Filabot

2018-05-29

United States

This app works great. Team helped to install the software quickly!

Currently doesn't work if your product has variants... So any product that has a drop down option to pick sizes, colors, etc doesn't work. I've waited almost two weeks for support and they still are not responding frequently or even updating me. Just telling me that it is installed correctly, then has emailed once since saying that they are looking into this. I'm currently paying for the app to work on just a few items, when I have nearly 100 items not working... Terrible customer service.

Email Support 4 times but no heard any reply from their.' Useless Apps and Lack of Support

Great app with customer service to match - would recommend.

We love this app - and love the team behind it. They are very easy to work with - responsive, helpful and they always find a solution!

They installed the app for me in a day! Great service and great app so far!!

Great app! Fast installation if you need it :-) Appreciate it!!!

I requested help with the install and it was literally set up within a couple of hours! What amazing service (Louis)! We had our first two back-in-stock email signups within 30 mins of the app being set up. The app works perfectly straight out of the box, doesn't even really need any customising. Can't wait to see our sales increase with this simple and effective app!

Kurly Klips

2018-02-22

United States

Had to request an install due to my custom theme, and within 24 hours, Louis had everything up and running. Love how clean it looks on my site. It works as described. So far so good. Excited for the ability to alert customers via sms.

Kentaur Australia

2018-02-18

Australia

We started out absolutely loving this App and the great support. However, we had an issue about a month ago that we contacted them to urgently look into and haven't received a single reply. We have sent at least 4 follow up messages and still have not had a reply. Very disappointing; we are now looking into an alternative.

Super helpful in setting up the app and getting it to look exactly how we would like. We have also definitely increased our sales by knowing who to reach out to when we are back in stock with specific items!

Easy to use, customer service is excellent and very quick to respond and assist. Really enjoying the ability for people to sign up for SMS notifications. Very effective.