Reviews for Rivo Loyalty & Referrals

Had to increase the amount of customers for my reward program and Joel helped me through it. She also gave me a couple of tips how to help my website. She was patient and very helpful. Thank you Jel!

Paul was awesome, took care of my concerns and wasn't pushy on the upsell like other apps seem to be.

I had the pleasure of working with Pete today to increase my customer limit and it couldn't have gone more smoothly. He responded within minutes and not only increased the limit but gave some advice to improve my store's appearance! Glad I picked Rivo!

Arianne was a pleasure to work with! I needed help with resetting all the points back to zero after accidently back filling from the beginning of my store. She was prompt in helping reset all the points before I rolled out the program.

Arianne from customer support went above and beyond to help my configuration issues as I start enabling the Rivo Loyalty app. Kudos to her and the support team!

James helped me customizing our widget and many other things as well. Best thing is they replies typically in minutes and that is real human(not bots). App is intuitive and easy to use. BEST LOYALTY AND REWARD APP IN SHOPIFY APP STORE.

Overall a great app and great support. Would love to see an added feature that allowed point multipliers in different VIP tier levels.

MIND BLOWN! GREAT SERVICE! Hi I guess if you you actually get a full on programmer with your monthly service!? whoah! If any part of the design doesn't perfectly fit your layout, they'll be on it they will personally re-code and re-design just to fit your theme whether desktop or mobile. And they have the ability to make each different!!! Oh not to mention they updated a font to match my shop font! What to know before merging client history!!! This application offers quite a bit. I researched it extensively in comparison to four other major rewards apps. In reviewing all the apps, I focused on features pricing integration and ease-of-use for my particular store. Here are some things to consider. 1. If you wish that clients receive rewards for reviews, I believe Rivo Reviews App is the only compatible app. So if you currently have a review app that you absolutely love, consider whether or not this app is compatible. 2. Before on boarding past client history, consider how long your shop has been open. If you've been open for several years and this is your first rewards program, you could be importing thousands of dollars worth of coupons due clients. **work around is to not import client history, set everyone to an opening point value...and move forward. If you have a new shop with few sales, this shouldn't be an issue. Either way, I recommend asking for assistance with importing activity from a specific date if possible. HERE'STHE GOOD 1). If you hit a snafu, someone in their customer service or chat will assist you. More detailed issues may take a longer response time. Ultimately, if you have a very detailed issue you can see by the review process here, the operations officers are very responsive. 2) other than on boarding client information and points, this program is very easy to set up and customize. There are many areas available for customization, some features may require additional upgrades. For my needs the free plan was too limited, so I am currently on the $39 plan per month. I anticipate this rewards program will bring pay in repeat clientele. 3). You do have the ability to adjust what portion of a sale your client receives points for. I myself and I read and some reviews that some individuals noted the Point accrual included the cost of shipping. This can actually be adjusted in the settings, order, area of the app. So if you wish for clients to only earn points on the dollars that they spend on product this can be done. 4) If you don't already have an email marketing system or app, this application integrates some ability to reach out via email to prompt use of points and rewards. ***things id love to see enhanced 1) I'd love the ability to onboard and import from a specific date, ie, last quarter, last month, last year.... if this was an option to select, it would really help store owners who have years of sales in client history. 2) I'd also love the ability to select more than just the "collection" clients can use the rewards on, but the "product type" or "vendor" category within Shopify. Some stores like mine have products that overlap different collections, though are specific to a type of product i.e. handmade not handmade. 3) finally, I do notice some issues with the layout of the pop-up. When a client hits the icon from the lower right portion of the webpage to launch the welcome, the title at the top of that welcome is not centered and I don't see a way to justify left center or right. Additionally, the button that shows the star and reviews, is a bit big and it overlaps and interferes with my menu button on mobile. There is a possibility I can remove the word "rewards," leaving just the star icon and hope that that will clear the situation up? ill have to play with it. All in all if you were looking for a rewards app that enables you to work towards client retention repeat customers reward clients for referrals and signing on to your mailing list this is a great option. Again I read a lot of reviews, went to YouTube University to check out each of these competitor products, and read those reviews too. Rivo seemed to be the cleanest product with few issues conflicting with your current store theme and code. Customer service thus far seems to be very responsive, even if it requires escalating to a specialty department. The trial is really short, but so is the set up. Howeve, my biggest tip to you...Best to attempt to set up at the beginning of the week so you can iron out any bugs before your trial ends.

I just started using it so I'll have to see long term how I like it. So far, it is easy to use and you can easily alter points awarded for various actions which is cool.

Damiano Collection

2023-01-07

United States

By far, the most amazing experience in the first ten minutes of setting up the app. Jel helped me remove all of the Rivo branding and even Shopify branding on my site to improve my customer experience. The best part was, I didn't have to ask. Simply open the customer service chat and they will take care of you! :) THANKS RIVO!

Excellent! Jel helped me for over 6 hours. She walked me through difficult task and never rushed me.Thank you

Still alot to learn about the App. But Betty from customer services fast efficient and absolutely brilliant! I cannot praise the team enough! Check it out, its a great tool for a new buisness! Thankyou!

Just installed the app this evening and it's very easy to set up. I did have a couple of questions and Arianne was extremely helpful and very easy to interact with. Looking forward to moving forward with the loyalty scheme! Thanks Arianne!

Customer service personnel Paul was extremely accommodating, quick response and delivered more than what I asked! I love the app, it gives additional incentive for people viewing the store to leave their email

greatest person I ever had help me get me her socials she is amazing her name is Abby love this chat system

The Rivo rewards & loyality program app is an excellent idea and will hopefully help keep bringing my customers back for more purchases. The Support for the app is also absolutely awesome! Abbie was so helpful and efficient in the way she helped me with a couple of technical things in my store. She also gave me some good suggestions too. Thank you very much, keep up the great work!!

So easy to use and the customer service has been great and very generous in extending some benefits at no extra cost. I highly recommend this app over others especially when you're just starting out as their free plans are great!

Vraiment intuitif, simple et efficace! Le service à la clientèle est fantastique! Je recommande vivement! :)

As always the customer service Abbie provides is like no other, always helps me in all ways shapes and forms. Thank you so much!

Abbie could not have been any better with me! Amazing help and suggestions. I responded not really wanting to speak with anyone but to get the "hello" out of the way but after the first couple of message, i could not have been any happier!

Customer service was amazing! Would definitely recommend this app if you do not already have it. It has everything you need for starting or moving over your loyalty program!!!

Amazing customer service. Abbie was a brilliant help, thank you! Also, love how much you can customise to suit your own branding.

I had the pleasure of getting Rivo customer service rep Arianne and man was she awesome! She was very attentive and gave me all the attention to detail work needed! Not every day you get that! She was totally awesome!! I look foward to enjoying Rivo!

Great support. Yaci went out of the way to help me. I'm excited to see what the future holds while using this app.

Wonderful app and exceptional customer service. Very happy with the support I have been provided and excited to offer a rewards experience to my customers!