Reviews for Rivo Loyalty & Referrals

Rivo is exactly what we were looking for with creating a loyalty program for our business. The app is extremely user friendly, fully customizable, and their support is top notch, especially Bryan. He's been amazing with answering all of my questions and he even set up our landing page himself to save me time. Highly recommend Rivo! So happy Rivo’s user-friendly, customizable loyalty program hit the mark for your business! Thrilled our top-notch support, including setting up your landing page, made it seamless. Thanks for the high recommendation! - Kevin & Rivo Team

Application superbe et service client impeccable : réponse rapide, serviable et toujours la pour aider. Merci à Bryan! Ravi que vous appréciez notre application et notre service client exceptionnel ! Merci pour votre message : nous sommes toujours là pour faire briller votre boutique Shopify ! - Kevin et l'équipe Rivo

A great app for loyalty and rewards, does everything I need. Very easy to set up and the service from Bryan was lightning fast, very responsive. Helped with some styling on our page and nothing was too much trouble. I would highly recommend this app for anyone look for a great loyalty app! Thrilled you love our loyalty app’s features and easy setup! Thanks for praising our lightning-fast, responsive support—happy to help with styling. Highly recommend us? You rock! - Kevin & Rivo Team

Getting started an on e-commerce site can be incredibly overwhelming and quite humbling.. Added Rivo to our store a few days ago and already received positive feedback from customers. I did need help adding the rewards page to my navigation menu, and Bryan from the support team was incredibly helpful, polite, professional, and quick! Can't wait to start the loyalty program and i feel confident I can reach out to their support team anytime. Thanks again! So glad Rivo’s easing your e-commerce journey and earning customer love! Thrilled our support team was quick and professional in setting up your rewards page. Excited for your loyalty program—reach out anytime! - Kevin & Rivo Team

Great app with translations and lots of customisations + customer support is always here and always helpful Thrilled you’re loving Rivo’s translations and customization options! Big thanks for the shoutout to our ever-helpful customer support. We’re always here for you! 😊 - Kevin & Rivo Team

*Edited* Whatever updates have been made and messed up everything and been a MAJOR source of frustration. I have been on chat with support countless times, they gain collaborator access to "fix" the issue, it doesn't get fixed. My clients are still bombarding me with messages asking why they can't redeem their points and I'm seriously fed up. Do not recommend at all. It WAS working fine... It's awful now. Our clients have really enjoyed earning rewards when shopping with us. Arianne was very helpful when I reached out to inquire about why some accounts were not earning their points and it was very quickly fixed! I was very impressed with their quick response and helping me change my settings. Highly Recommend Awesome! Thank you for sharing your experience. Your satisfaction is our top priority, and we're here to help anytime. Thanks for recommending us! 😊 - Kevin & Rivo Team

Incredible support ! Thanks for the enthusiasm! We're pumped our support team blew you away. 😄 Always here to help! - Kevin & Rivo Team

Works great for our store, and customer service is always fast to repsond! Thrilled to hear our app is working great for your store! Thanks for the shoutout to our speedy customer service. We're here for you! 😊 - Kevin & Rivo Team

I contacted Paul for tech support on a number of features in the onboarding process. He was invaluable. I was able to get to a place where I should be able to finish up. In the event that I can't, I rest easy in knowing I can contact support and get high level support from reps like Paul. Thanks again! So glad our tech support was invaluable during onboarding! Thrilled you’re set to finish up and feel confident with our high-level support ready if needed. Thanks for the kind words! - Kevin & Rivo Team

so helpful, I met a lot of problems, but they help me to solve. Highly recommended. Thrilled we could solve your problems! Thanks for the high recommendation! - Kevin & Rivo Team

Bryan was so helpful and professional. He really walked me through the steps I needed to take to achieve my goals. So glad our support team was helpful and professional! Thanks for the shoutout—thrilled he guided you to your goals! - Kevin & Rivo Team

Absolutely love the Rivo: Loyalty Program, Rewards app — it's a total game-changer for my store! But what truly made the experience exceptional was Arianne's amazing support. She's kind, quick to respond, and genuinely cares about helping users succeed. Thank you so much, Arianne, for going above and beyond. You didn’t just assist — you made me feel like a valued part of the Rivo family. Your positivity and dedication truly stood out, and I’d be happy to leave a review anytime . Looking forward to staying connected — I’d be lucky to have you as a friend and supporter moving forward. Thrilled you love Rivo’s Loyalty Program! Thanks for the kind words—our team’s honored to make you feel like family. Always here to support you! - Kevin & Rivo Team

The Free version is very limited but I see the potential for the upgrade. there is also a Start-Up plan for 24 euros a month and I think that is a good offer. Great to hear you see the potential! The Start-Up plan is a solid step up from the Free version, offering more features to boost your store. Excited for you to explore it—let us know how it goes! - Kevin & Rivo Team

Easy setup, if you can get Jel, give her 6 stars Love that you found setup easy! Six stars for our customer support? We're blushing—thanks for the stellar review! - Kevin & Rivo Team

I am a new customer, very beginner and quickly connected with Brian for help - he was fantastic! So quick to hop in, even assisting me with some coding to get the desired look I was going for on our website. It's really nice to know an app like Rivo has 24/7 customer service, something I wish all the apps had. Very grateful for Brian's help! Welcome aboard! We're thrilled our support team, and their coding magic, made your start with Rivo fantastic. Knowing you value our 24/7 customer service warms our hearts—thank you for the kind words! We're here for you anytime! - Kevin & Rivo Team

Bryan was such a great help to understanding the app for me. Beginner friendly. Thank you so much So happy we could help you get the hang of our beginner-friendly app! Thanks for choosing us for your Shopify store. - Kevin & Rivo Team

Brayan a été d'une grande aide! bon support réactif. Merci pour votre retour ! Nous sommes ravis que notre assistance vous ait été utile. N'hésitez pas à nous contacter à tout moment : nous sommes toujours là pour vous aider ! - Kevin et l'équipe Rivo

Firepot

2025-04-02

Amazing customer service. It can be tricky testing a referrals scheme where there are necessary anti-fraud protections in place and Paul from Rivo showed great patience talking us through the various technicalities. Highly recommended. Thank you Thrilled to hear you loved our support! We’re dedicated to guiding you through every step, even the tricky ones. Thanks for the kind words and recommendation! - Kevin & Rivo Team

I have been a customer for over 2 years now. Each time I have contacted their support for our business they were pleasant, kind, and super helpful. I recently updated my stores website and had some glitches with our rewards platform, Pete was super helpful and patient as I was confused with the steps to take. If you need an app that is straightforward with great customer service this is the one! Love it so far! So glad to hear you’ve had a great experience with us for over 2 years! Our team loves helping you navigate any hiccups. Thanks for the awesome review and your continued support! - Kevin & Rivo Team

Very good :) Happy to hear you’re pleased! We’re committed to your success—let us know how we can support your next steps. Thanks for the positive vibes! - Kevin & Rivo Team

So far so good, great support in setting up the app. Bryan has guided me through a lot recently. We haven't yet launched our rewards program but looking forward to it. Thrilled to hear you're enjoying the setup support! Our team’s here to ensure your rewards program launch is a success—can’t wait to see it live. Thanks for the feedback! - Kevin & Rivo Team

Easy to use with great customer support. Thumbs up to Jel for solving my issue quickly. Highly recommended! Thank you for the great feedback! We're thrilled to hear our support helped resolve your issue quickly. We’re committed to making your experience seamless and appreciate your recommendation! - Kevin & Rivo Team

rivo app helps me setup tailor fitted loyalty program for my store it is user friendly and AWESOME support service Thank you for the great review! We're thrilled to hear that Rivo helped you set up a tailored loyalty program and that our support service impressed you. We're here to help anytime you need! - Kevin & Rivo Team

Really quick, amazing and thorough customer service whenever I need to reach them. Thank you Abbie! Thank you for the kind words! We're so happy to hear that our customer service has made a positive impact. If you need help as you explore the app, we're always here for you! - Kevin & Rivo Team

Arianne was awesome. She was so helpful and gave me additional information beyond what I initially reached out for! That's TOP NOTCH service. She was so knowledgeable and prompt. Thank you so much for the kind words! We're thrilled to hear our support team exceeded your expectations. Providing helpful and knowledgeable service is always our goal. We appreciate your feedback! - Kevin & Rivo Team