Reviews for Rise.ai: Gift Cards & Loyalty

Maileg USA

2024-07-18

United States

Very quick to help resolve my issues! Investigated thoroughly and were able to provide me with a solution within 24 hours : )

DO NOT USE this app if you're looking for a VIP-tier-based loyalty program. The app can be configured to send out an email when a customer "unlocks" a tier... however, the app does not explicitly tell customers what tier they're on nor allows them to easily track their progress toward other tiers. Imagine logging into a rewards program with your credit card, airline, or hotel and not being able to see what your status is. This app is broken until they figure this out.

We have been using it for years and works perfectly for our business. It took us some efforts to customize it to use in Japan, but it is worthy. The customer service is always great.

Sold $100 in gift cards and paid $120 in fees. This fee structure makes no sense.

very helpfull

The Rise.ai support team are beyond helpful. Juna and Eddie went above and beyond helping me create a more robust, user friendly and secure gift card process. Customer service is top-notch. I appreciate their help and support very much!!

Eddie was an excellent support assistant. I could not figure it out without him.

It's a straightforward way to give credits and rewards to customers, love how easily it integrates with Shopify

Eddie was very helpful and answered my questions in a timely manner!

We are just starting out using this app but, after trying a few others, we can say, at least so far, this app is above and beyond better than the others! It has great features and is easy to use and set up. Everything is pretty much straightforward and, the questions we did have, Eddie was very quick to answer and helped us tremendously. Highly recommend this app!

App is great for offering rewards to customers, its very user friendly. Had an issue after I had an external web designer amend my website, but the chat support team logged right into my site and added code to get me up and running again in 2 minutes!

their customer service is extremely helpful and quick to respond!

Good support team & help me resolve me issues.

Fantastic app and fantastic customer service!!! ⭐️⭐️⭐️⭐️⭐️ Got excellent help from Pauline, very much appreciated

Homeoanimo

2024-03-06

Canada

Great support. Very patient and quick to respond. I really appreciated the support from Junalou. Great app.

Eddie was fantastic to work with! Resolved our question/issue quick

We used this app for a over a year and is extremely expensive for what it offers and the results it delivered - we didn't really find any major shift in increased sales or customer experience compared to what we used before (which was Shopify Gift Cards). Also, when we uninstalled we learned a pretty harsh lesson - be aware that when you uninstall or remove the app, your customers won't be able to open the link to the original gift card sent to them - which is totally wrong & unfair to the customer as well as the brand. We were under the assumption that you can retrieve it via the Shopify backend. Additionally, if there was any expiration date associated with the Gift Card, then it would not honour it as well once the app has been uninstalled. I don't know how the app approval works but I am surprised this type of stuff was even accepted by Shopify. Overall, a pretty ordinary experience having spent a lot of time & money on this for well over a year - wouldn't recommend!

Good app, very user friendly with tons of tutorial videos. Great price and most of all great customer support.

Great support!

Great, easy to use App and very helpful customer support when needed

They are very professionals to resolve any issue, they team is amazing and the app runs smoothly. Thanks for your help.

Love Rise and all of the features it offers even on the basic plan. We just started using it on our new launch and its super easy to integrate and offers tons of customization to fit our brand.

Eddie assisted me on the chat and was quick to provide the needed information and guidance to get the customer's concerns resolved in little time at all.

We use rise to manage our employee store. I really like that we can adjust balances of existing loyalty cards and gift cards. Their customer service is very helpful, kind and careful. I was helped by John today and Eddie quite a few times in the past. Great service. -- There are a couple of features that I'd like to see built in such as an easy way to export all existing Loyalty Card Codes (I had to do this manually) and I'd like more control over the Rise Loyalty button for users who aren't logged in.

Great customer service, very quick to reply and helped solve my issue in a matter of minutes, thank you!