Reviews for Rise.ai: Gift Cards & Loyalty

The app is fine and has been easy for our customers to use. But the support team is awesome, especially Juna. Quick to reply and provided easy to follow directions to solve our issue.

Good

Great customer service! Eddie was super helpful.

We used the app in the test environment with 0 real orders and got charged over 5.000 dollar ???? this is really a SCAM !!!

Really works well for us. Their customer service is amazing.

I have been working on establishing a new loyalty program for my online store recently. Rise AI is great at offering flexible options that we have been able to use to cater to our exact reward program goals. I was really pleased with the customer service I received. I have had questions about setting up the reward flow and program. Customer service was rapid in their response and clear in their answers. Thank you Eddie for taking the time to ensure that our reward program was established correctly.

I contacted the support team and would like to express my gratitude to Eddie for his assistance. I must say, he was incredibly helpful! Eddie promptly resolved my issue within minutes. His support was truly exceptional!

Eddie's customer service was excellent and was able to navigate me through my issue seamlessly

Excellent customer service. I had a hard time trying to figure out how to migrate my gift cards to Rise. I reached out to support and they walked me through everything step by step. 10/10 highly recommend!

Great support!

Awesome app! So many possibilities here, day two and I'm already obsessed. The team are also very responsive and helpful. Highly recommend!

Very nice and helpful support. Easy to install, easy to use for clients. I highly recommend !

super fast and helpful support. giftcard works very well. we love it.

Disappointed with the Rise.ai App for Shopify I recently tried using the Rise.ai app for Shopify to set up a loyalty program for my store. Unfortunately, my experience with this app left me feeling frustrated and disappointed. One of the most significant issues I encountered was the sudden disappearance of the loyalty program flow I had painstakingly defined. It took a considerable amount of time and effort to create this flow, and losing it without any explanation or way to recover it was incredibly frustrating. What made matters worse was the lack of any logs or recovery options within the app. When something goes wrong or data is lost, it's essential to have mechanisms in place to help users retrieve their work or at least understand what happened. Rise.ai fell short in this regard, leaving me feeling stranded and unsupported. At this point, I'm seriously considering exploring alternative loyalty apps for Shopify. As a business owner, I need reliable tools that can seamlessly integrate with my e-commerce platform and offer a consistent user experience. Unfortunately, Rise.ai did not meet these expectations. I urge the developers of Rise.ai to address these issues promptly. If they can provide solutions to improve the app's reliability and user-friendliness, it would benefit both current and potential users. However, if these issues persist, I may have no choice but to switch to a different loyalty app for Shopify. In conclusion, my experience with the Rise.ai app for Shopify has been less than satisfactory. I hope that my feedback will help the developers understand the areas that need improvement and work towards delivering a more reliable and user-friendly app in the future.

Amazing App. This is so user friendly. Love it!

Augst 2023 Update: This app is great when you're able to fully take advantage of it. I'm uninstalling it because our team is going in a different direction but I highly recommend this app because of the support team. It's amazing. Eddie and Itay have been amazing. Highly recommend it! ---- I was looking for a bulk gift card app that allows us to use gift cards as marketing. I've tried many different apps and actually downloaded this app twice. The UI is clean and smooth. I like the potential this App has, but unable to explore it during the trial. Most of the options are disabled until the trial period is over -which is fine -but it's misleading. It's not a trial if I can't use the features -and this is extremely frustrating because I am looking for a particular feature and do not want to purchase a $199+/mo subscription without being fully able to use the software. Like I said, I liked the UI, and actually was interested in the loyalty aspect of this program.

The app is not secure. Fraud was committed for more than a year using rise gift cards in our online store before we caught it. We found dozens of orders that used various names and shipping addresses that were paid solely with rise gift cards that were fraudulently created. Example: one "customer" had generated hundreds of $5 gift cards and put them toward 12 different orders over the course of a year. All gift cards were issued under different names and e-mail addresses, but all gift cards were put toward a single order. This happened over and over with other "customers." There seems to be a system since goods all shipped to different addresses. This has resulted in thousands of dollars in shipping and inventory lost. We contacted Rise, requested a refund for all 2022 and 2023, but we also feel this should be noted that this is even possible. Our team is floored. We had no issues to our knowledge 2019, 2020, or 2021. The problems we have found so far all started 2022.

Eddie has been a big help setting up our loyalty program! I only gave it 4 stars, because we've been using it less than a week. Update: After using them for over a year, I have given them a 5 star review. They have been very helpful with our account over the last year...

Excellent app with amazing, fast and helpful customer service - they have replied to our queries promptly and found solutions for our demands. Really happy with this app and would highly recommend it - it's a very easy way to sell and redeem gift cards. The service team are magnificent - gold stars all round!

I like the simple, no-gimmicks approach to rewards that Rise.ai offers, and their customer support has been great!

We had an issue with the billing and Hila reached out she was very helpful,also solving the issue on the very same day, we have tried many apps and this was by far the best as customer service is excellent, definitely going to continue using rise in the near future,it has everything weve wanted built into one.

Lunya

2023-08-15

United States

Customer support is very helpful and fast. Eddie was quick and answered all of my questions very thoroughly! Very helpful.

Epic Fly Rods

2023-08-13

New Zealand

We've uninstalled this app from our store and now see an outrageous charge for $1919.88 on our bill - What is going on?

Superb app & easy to work. Missing some reporting, but it is great overall & Eddie from customer service was so helpful. Thanks!

The app is very expensive for what it is. I've had the app installed for a few months now and have not received any increase in revenue or customer retention. In fact, the majority of customers choose not to sign up for a loyalty card and prefer to proceed straight to checkout. Plus, they advertise their RISE.AI logo in all of the automated emails to customers. It doesn't make sense to have another companies logo on your website for free if you are paying for their service.