Reviews for Rise.ai: Gift Cards & Loyalty

Kirrin Finch

2025-01-16

Eddie helped me get the rewards page running in less than 24 hours! My questions were answered every step of the way!

Eddie provided exceptional support for our Shopify app! He was knowledgeable, responsive, and went the extra mile to ensure all our questions were answered and issues resolved promptly. His expertise and attention to detail made the entire process smooth and efficient. We truly appreciate his assistance and highly recommend him to anyone needing help with the app. Thank you, Eddie!

We've been a fan of Rise. The customer service is responsive, the platform is easy to configure, and the integrations are good. I'd say our move to Rise from Smile has been good. It is more clear than Rewards points for our customers, and a unified tool for gift cards, store credit, and rewards is nice. And it's more cost-effective, which matters a lot to us.

Phenomenal support from Eddie today. He was easy to understand and solved my problem within minutes. Thank you!

First and Foremost - GREAT Customer Support - Real Person with REAL knowledge offering REAL help - NOT just another AI bot. Trust Me - In this Business - It Matters Most And if that is not enough - THIS AP is SOLID - Well Designed and Easy to understand and use - Thank you to the many people at Rise.AI that must have spent hundreds of thousands of hours creating, debugging and maintaining

Very difficult to use. Does not support stores with subdomains. Also encountered problems, customer service support was very slow to respond. Not recommended！！

External application to Shopify, limited functions, not intuitive and expensive. I found better and cheaper for Cashback + loyalty

Eddie was very helpful in resolving my issue in a timely and concise manner. I am still learning how to use Rise.ai so it's good to know there is some there to answer any questions I have.

We've been using the Rise AI loyalty app for over a year now, and I couldn’t be happier with the results! We recently revamped our employee loyalty program, and switching to Rise AI has truly been a game-changer. The bulk upload feature is fantastic. Plus, Itay has been incredibly supportive throughout the entire process Thanks to Rise Ai, our loyalty program is now more effective and engaging than ever. Highly recommend it to anyone looking to enhance their employee recognition initiatives! Thank you, Rise Ai!

Super application, très intuitif, bon parcours clients le support est très réactif et parle français Je recommande

Thanks a lot to Eddie

I've been using Rise with clients and now for my own business for years. We operate a Brick & Mortar retail store and issue out store credit at a high volume both online and in-store. We use pretty much every major feature this tool offers. Today I had a technical issue with our site and Eddie solved all of the issues in a quick and professional manner. He's GREAT! Rise allows us to automate a significant amount of tasks that I'm not sure Rise couldn't have predicted when they designed the tool. For example, our store hosts hundreds of event attendees per week and we now are using Rise to automate the overwhelming majority of our prizing / store credit offerings. It's amazing.

John was absolutely great , very helpful got full assistance , issue resolved fast absolute top man overall so far absolute love the software and we can't wait to work with it CEO BRUMMY DEALS

Amazing tool! Highly recommend

DO NOT USE. Incorrectly charged me

Africa Direct

2024-09-13

United States

Had a quick question for them about a fraudulently marked transaction and Eddie answered me quickly and I knew what to do! Thanks for a great app!

kris nations

2024-08-29

United States

Great customer service. They took care of an issue we were having immediately. Very responsive.

Thank you so much to Juna for her professionalism. Very helpful ! The Frankie Shop team !

Incredible support from Eddie!! Our question was answered and a solution was provided. We love Rise.ai, they go above and beyond, always.

Hippocrates Wellness

2024-07-30

United States

I had a great experience with Junalou,who was very patient and helpful.Junalou answered all my questions and was able to resolve the issue in a timely manner.

The Urban Grape Boston

2024-07-29

United States

Great support team! Eddie helped me out during our onboarding and answered my many many questions I had quickly and easily for my team to understand! 5 Stars!

The Reader's Catalog

2024-07-28

United States

Easy to use, great customer service

Very impressive customer service and this app is the best I could find for gift cards and a rewards program.

We've just begun using Rise.ai, and are super-impressed by the apps design (front and backend). A professional product in every way. Just as importantly we've had several chats with the Rise support team and always come out of those chats feeling relieved that our problem is taken seriously, and resolved right away. Sometimes, at incredible speed! So we're quite happy, and would recommend the app to other stores.

Eddie replied very quickly, was extremely informative and made the process SO easy for me! Very happy with his support!