Reviews for Recharge Subscriptions

Rebill model is simple and migration from one payment processor to the next takes long but it is not painful thanks to their engineering team - way better than other gateways!

Great app and excellent support system! I highly recommend this app for your subscription needs. 5 stars.

Customer service rep Jessie Mills is stellar. Very knowledgeable and gives quick, helpful responses. The only reason I'm not giving a 5 star is because the rest of ReCharge as an app doesn't meet her standards of service, and leaves us wanting more. Since I'm technically reviewing ReCharge I have to leave it at 4. Jessie gets 5 stars any day!

75% of my business comes from weekly recurring subscriptions, all powered by ReCharge! I don't know what I'd do without this plug-in. They have really fast support too. Jessie M just solved my issue within a couple hours. Thank you Jessie and Team ReCharge!

Craft a Brew

2021-02-16

United States

The team at ReCharge is super helpful and patient. They're always swift to respond and we take a lot of comfort in knowing that their support team is available to help us navigate the app and any new implementations. Sukhman & Jessie M helped us test out a new subscription and ensure a seamless launch. We've relied on the assistance from the customer success team and have been pleased (since 2018) with their level of support and responsiveness.

Sable Boutique

2021-02-15

New Zealand

This app is great. Easy to install and add products to. Also when I need something tweaked the support was quick and efficient.

Used this app to run a subscription box service a few years. It's a bit challenging to set up but it does the job and works well. ReCharge's Customer Service is awesome, they've always been helpful and able to solve problems quickly.

The support team alone is worth the 5 stars. They've gotten back to me at least within 24 hours of every single request I've made - and I've made a ton. They've debugged my store, answered stupid questions, and have been incredibly accommodative. The app itself works pretty well too. One thing to be aware of is that the subscriptions aren't currently working for digital products, but there are workarounds. Also, I'm sure the ReCharge team is working on getting this feature out, so don't let that dissuade you. Overall, highly recommend it.

Just want to share that ReCharge's customer service is on point every time I needed help. My most recent experience was with Jessie M. and it was superb. ;)

Amazing api and customer service. I had problems making the widget appear in my product pages and they keep me updated while the problem was being solved. 5 stars to the support team.

Great customer service! Very responsive team and always willing to help with bulk discount uploads.

I use this app for monthly subscriptions on our website. It is user friendly and even when there is something I don't know how to manage, their support team is prompt and very helpful.

My company uses this app for subscription services. I have opened many help tickets before, but Alicia J was by far the most helpful, she answered each of my questions with depth and understanding. I appreciate this type of customer service interaction because my role is also in customer service. Thanks Alicia!

Byron C. has helped me a few times already and has done a great job each time. I'm pretty sure each time was towards the end of the week on a late Thursday or Friday.I figured I would get a response on the following Monday since it was the weekend and that's what happened. I really appreciate the response. They always seem to go above and beyond!

There are some things I'd likely change a bit (finding past invoices is not as straightforward as one would like), but in general I find ReCharge support to be helpful. We appreciate our subscribers, and this makes holding onto them easier.

Good ap, great customers service. Few teething issues but customers service usually fixes swiftly...

I don't usually rate things but this app is beyond bad. Not only do their customer service take days to get back to you when you need an answer quickly but the actual recharge app never opens on Shopify. Or is extremely slow. Even on different browsers, devices with high-speed internet. The app is super buggy, my product frequency changed without my knowledge on the backend due to a system update and my customers were over charged. Unless you have a developer who can work on the app and customise it for you and fix things quickly I would not recommend.

The app itself, like anything for Shopify, is not without its unique challenges. However, we've had really solid support experiences over the course of our first year. The last two times I've had an issue, Byron has been the support agent to assist me and he's been stellar. Truly, he's saved me quite a bit of time investigating or trying to figure something out and his responses are always thorough and clear, which I really appreciate.

Has grown to be an absolutely essential part of our business. It's seamless and the analytics section is gold! We're able to quickly see our active subscribers, churn, and future revenue!

This app powers our entire subscription biz and we wouldn't be able to run on shopify without it. Functionality is slightly limited out of the box, but the Recharge team is ready and willing to help with any and all customizations, and their CS team is very responsive and willing to help with all issues big and small.

the support is fast and great (we had Alicia J to help our issues with system), but the app itself is 3 stars since its not friendly for Asia market use. the time frame is US or CANADA base so we have to always edit customer's order when we process them. also first name and last name flip so it was very confusing for our customers. If in the near future you could create the app more friends for Asia (like Japan), that would be great.

Many thanks to Diana for being tenacious about finding out what different fields in the Purchase Items report actually mean in the data!

Equi London

2021-02-04

United Kingdom

Excellent customer service each and every time I get in touch with ReCharge, incl. just now from Javaughn. Always super friendly, proactive and a general willingness to help. Thank you!

This app helped us increase subscriptions on a new stable platform that integrated directly with Shopify Payments. We're happy!

I've been using ReCharge for almost 5 years now. It's by far one of the most reliable and income building apps in my toolbox. With over 700 subscribers to date, I would never consider eliminating or switching. Customer service is top notch! Nathan was extremely helpful and offered more than simply answers, but solutions that I hadn't even considered. One of my most favorite apps in the app store! Thank you ReCharge!