Reviews for Recharge Subscriptions

We've been using this app now for over a year and its enabled us to offer our customers a really unique 'trial' experience that converts well because we don't need to go back to them for payment when they decide to proceed with the sale. The support is fantastic from both a integration perspective but also really helpful with some billing/payment plan confusion we discovered. I would highly recommend this app.

Apothia

2021-07-07

United States

recharge does what I need and more, great support. Developers are able to leverage the tech stack to get more creative with various sales strategies

Excellent customer service - really helpful and quick response! Thank you for helping to resolve my issue and answering my questions!

With ReCharge our customers can easily setup and mange their recurring subscription(s) and I get great insights into their actions and behaviors so I know where adjustments need to be made to drive the customer experience to the next level. Not to mention the team over at ReCharge is great to work with, super responsive and friendly folks that care about my business and keep me up to date with all the changes and enhancements being made.

Excellent Customer Service! We appreciate the speedy and thorough support that the team has provided!

Once again...fast, responsive and effective correspondence with a real person. It is impossible to fault the service from ReCharge.

Tigist was great! He answered my email within 15 minutes and has assisted me with an urgent need! Very helpful.

Recharge has transformed our business model and allowed us to weather the pandemic by increasing our subscription offerings to our customers. The functions on offer and ability to always get support quickly is reassuring - especially when a large portion of your business is relying on subscriptions. We couldn't be more impressed with Recharge and have already recommended it to a number of other small businesses who offer subscriptions or are thinking of making them. Thank you especially to Bryan for his assistance - you're the best!

Sydney just gave me the best customer service ever, I have to say I am more than impressed as she was fast, polite and to the point. I have my issue solved in minutes!!! The rest of Shopify companies should learn from the team at Recharge as they are simply TOP

ReCharge offers amazing support, and Gordon has been great at helping us implement specific goals! Definitely go for ReCharge for any subscription business models. Matt was also an amazing help with some super quick support that we needed!

Appreciate the app's capabilities and insights. Getting better all the time, and generally very responsive to customer service tickets. I wish there were more hands-on support at times, but can't complain about the information on self-help solutions provided.

Their support team is great! love how recharge works with Shopify payments. some of the account log-in stuff is a little whacky at set up, but they're always quick to respond and help

Brandon was top service! Managed quickly and efficiently to upload several bulk discounts with a time response of less than 24h

The ReCharge support team has been excellent to work with. We appreciate their dedication to help us achieve our sales goals.

I am very comfortable working now with this app and the support team did a great job explaining in detail some functionalities that were confusing for the team. Thanks Ashlie for your help!!

Everyone was extremely responsive and helpful with solving a few issues we were having. I am happy with the service.

Kinder Beauty has been on ReCharge since day one, going on 2.5 years now. We love the ReCharge team, and they've helped us scale from a new startup to a significant ARR. They are always looking to improve and to rollout new features for brands like ours, and they truly understand the challenges subscription DTC businesses face. Big fan!

Thrivous

2021-06-30

United States

We’ve been happy Recharge customers for years. They’ve helped us expand our business. And they keep improving their service. Most recently, Dora at Recharge provided excellent customer service, following up consistently until she was able to confirm resolution of my concern. Thank you!

Amazing support! The team is always there to help and is also the oldest subscription app in the market which makes it more reliable than others!

We have used this app since we opened our Shopify store in 2019. We use a different subscription model than most, which has led us to a few bumps in the road. However, Paul Hughes has been the absolute best at getting us the solutions we need to overcome these issues. We continue to grow our business and ReCharge helps us become more efficient as we do.

I was willing to cope with the many technical issues. But you have neglected my support request for over a week on a very important theme launch, despite the numerous emails I've sent. You don't even have a customer service number. As a paying customer, what other options do I have to get my issues resolved? This is unacceptable. My project timeline has now been completely derailed because of ReCharge's inaction. Please please fix this now.

Great app and support ! Would recommend to anyone having a subscription business or planning to launch one.

VitaCup

2021-06-29

United States

We have been using Recharge since early 2017 - being a start up company they are definitely very helpful and attentive to our requests, issues, and needs. Each representative that I have spoken to has been extremely helpful and provides me on-time support and listens and understands my inquires. We have had great conversations with account managers, Nilyria, Matt, and support engineer, Karis. The app is very easy to use from the admin and customer portal side.

HairLust

2021-06-29

Denmark

After installing the app, our store encountered theme issues. Recharge helped us out and we found a good solution to the problem. Now, everything runs smoothly.

Gordon has been a fantastic help and is always ready to jump on a call to assist. Very very good and always impressed