Reviews for Recharge Subscriptions

Great app. It was really easy to configure and the support is excellent. Would definitely recommend

Leaving this review because our sales rep at ReCharge, Alex, went above and beyond in answering our questions/emails quickly, and with great information and advice. In addition, we have been using the service for almost 3 months now, and the support we get when opening tickets is responsive and informative.

I migrated from Bold to Recharge as the integration and partnership options Reacharge had available were essential to our continued growth. The migration team (Mat in particular), were beyond helpful and made the experience seamless!

Alicia was really helpful in guiding me through our Store Currency change and was very patient with me! everything works flawlessly and the migration was done in no time. Great thank you!

Great app, great people. Customer service responds quickly and is very polite and helpful. No issues with ongoing usage of the app.

Jessie was awesome! Helped me fix a product that wasn't syncing, very quick response time. Thanks Jesse!

The Teacher's Crate

2021-01-19

Canada

We are very happy with ReCharge's support. There was a substantial bug just for our store and they brought in their product developer team in an attempt to solve this. The solution was found! Excellent support from the team!

Great customer support! Responses are very timely and helpful. We used a developer to create a custom setup, everything is running smoothly.

the customer support is amazing. very fast & well explained responses that help solve my questions / issues immediately. thank you!

We needed to contact ReCharge about some tax issues we were having. Vuk replied and solved our issues within 10 minutes. Thanks, Vuk!!!

App can be a bit clunky to setup and has weird quirks (you can't have a customer enter the frequency, you have to predefine it for them) but their support teams are really strong! Katrina N. helped me recently and she was knowledgeable and a quick responder to solve my problem.

Great tool, it does what you expect. Although I am still waiting for the integration with the Shopify checkout. We can't implement tax exemption in the EU for this reason. Customer service is excellent.

I like the functionality of the app very much, however customizing the widget (i.e. removing one time purchase option) is a little too restrictive. Everything else is great!

Customer service is always prompt and helpful. The product itself works in predictable ways and has been robust. You can tell that it has been built by good Engineers.

Customer service has always been very helpful and prompt! The app itself has been wonderful to use with our subscription business and we are very happy with the performance and abilities.

Great app. Amazing customer service, always swift responses with lots of relevant and helpful information!

Great and helpful customer service that always answers really fast! They really care about helping you.

I can hand on heart say that this is one of the best customer service experiences I have ever received. I recently reached out to Recharge because our original app installation was no longer active and I had the absolute fortune of contacting Kyle Turner at Recharge, who was so knowledgable and helpful! He raised a ticket and went out of his way to get the issue resolved very quickly. Recharge - you're a great app but not just that - you also obviously hire truly exceptional people as well. I am so impressed, a huge thank you to Kyle and the team.

Extremely prompt responses, usually same day. Helped us with updating our quarterly billing schedule with ease.

Red Bay Coffee

2021-01-08

United States

Jessie M provides amazing customer support, which is a big reason why we use this app. They're constantly working to make things better and truly care about their customers.

Great customer service from Jessie M! Got my issue fixed without lifting a finger and within hours. Very pleased!

Big shout out to Jessie M for the super fast and friendly help I've had updating the app settings! Thanks a million!

Great support from Recharge, quick to respond and to sort issues. Their team is always understanding and helpful

Diana was good. It took a little bit for her to understand thee issue. However, that might a little on me since I knew from past experience what needed to be done and might have not provided as much context with my solution. I did appreciate though after sending her information from my past discussion with another recharge support customer that she looked back into the situation and was able to quickly find the solution. She was also very kind and kept a cheerful attitude through it all!

We've been using this app for a number of years for subscription services and it is pretty seamless. If we don't know something, we just ask support and they respond quickly with either an answer or recommendations/resources.