Reviews for Recharge Subscriptions

Really great support from the technical team. Was easy to implement on my shopify. Thanks to the support team for their help.

App really works well for us. It can be a bit fiddly but he support is great. The friendly Byron C helped us when we had some trouble and now it's working smoothly again. Recommended.

First of all, I would like to point out that the customer service is awesome. Every person I interacted with so far, has been very helpful and followed up until the issue was solved. Secondly the app is great. It does almost everything I need it to. There are just a few little things that are missing like changing the currency on the same domain just like it is possible on Shopify or it would be amazing if I could use additional payment methods like European debit cards on the checkout. Also another feature that would be amazing is to have attach products to boxes in the back office in order to easily integrate it with my fulfillment center.

This app is absolutely horrible. There is so much custom code and it is incredibly slow to load. I get so many errors when trying to set up the product. I am a software engineer and am currently debating building a product that actually works for subscription products on Shopify. If I am having issues, I can only imagine how many a non-technical person would have. I'd go with another app.

I use this app for monthly subscriptions for my customers. It's a great service for both me and my customers! I had an issue with an internal app setting this past week, and needed support. I emailed my concern and got a really thorough reply from Jessie. With a little bit further explanation on my part, Jessie was able to sort my situation out completely. And, in order to make sure that I fully understood how to manage the changes moving forward, she took the time to make a narrated video of her demonstrating the fix in my account, using my specific customers as examples. Super helpful! Super quick! And extremely thorough. Thanks, Jessie!

We're using this app to help capture repeat orders and it's doing very well for us. The support team is very helpful with all our concerns and issues.

We've been using this app for 2 years aprox and we really like it. It has everything you need to manage subscriptions. Support team is really good.

ReCharge has been Great. Mat Mosveen was amazing in helping us get to launch and Stefan Markovic from Migrations made our import a breeze. Really pleased so far! Thanks Mat and Stefan!

Fast response and very helpful. I wanted to figure out how to set two different prices for my subscription and one time purchase and I got that figured out.

Recharge is a great out of the box subscription app and the staff has been very helpful. I certainly recommend them if you are looking to expand your subscription business.

Stefan M. was extremely helpful in making the migration into recharge a seamless process! Excited to get things rolling on the new platform.

Eduardo and Jessie really went above and beyond to help us get up and running with Recharge. Have been really impressed so far.

Excellent service!! We had a very particular case and we received more support that we could possibly wish for! The app does everything we need and is super flexible. The integration with our own app was easy and efficient!

We were having trouble with the Recharge app, but Katrina N. on chat support was very helpful, she was able to resolve our issue very quickly!

Recharge Subscriptions does pretty well, it's not perfect and it's definitely missing some functionality, but we can't find anything better on the shopify app store. Clay with customer service has been very helpful!

Customer support very reactive and usually have solutions. Today they have sorted out the EU tax position for a UK company.

Andy Pandy Kids

2021-01-27

United States

User friendly system, and great customer service. Its always a breeze getting my concerns resolved with any customer service rep! Thanks!

Hey a BIG thank you to Filip S. who helped me set up my ReCharge after getting a new laptop! Such quick and helpful advise. Thanks so much!

Hi Denis, Your response was prompt & thorough. Thank you. It is very much appreciated. Take care & be well.

Chris from the support team was extremely quick and knowledgable when it came to a bulk change I needed in a time sensitive amount of time. He was very thorough and explained in an easy way what he needed from me in order to complete the task on his end. I couldn't have asked for a better experience to a task that seemed daunting beforehand.

Agricultural Connections

2021-01-25

United States

I have emailed ReCharge multiple times and they always respond within the same day with extremely helpful tips! Definitely recommend them, especially based off their customer service!

Quick to help and address issues. App works as intended. Wish the invoices were easier to download.

Very good support by Denis R. Helped fast and helped with every question I had and fixed all problems.

CDLP

2021-01-25

Sweden

Mat and the team was super helpful throughout the integration and migration of our members. We are very excited for the up and coming features which will really help us in taking our service to the next level.

Great experience with ReCharge. Had the help from one from the Migration Team - Stefan, and he helps us out a lot. Can really recommend Recharge to anyone!