Reviews for Recharge Subscriptions

App works great (though I don't like having to dig inside the apps every time to get it, wish it was connected to shopify in a more user friendly way. also having to duplicate products is kinda weird visually). but all in all been very satisfied and a huge upgrade from what we were doing on woocommerce. And, had a support issue that Ronnie nailed! Thank you!

We are working with Recharge for several years already. Great team, great company! We will continue to work with Recharge

The app is a complete way to create ongoing monthly recurring revenue for me and my business partner. If any issue pops up, they are prompt in their help and very thorough.

Encha

2021-06-14

United States

This app makes life easier, and whenever we have an issue - it always turns out that it's something we did wrong :-D

The best subscription app (I have used most of the others!). The customer support from Recharge is the best, especially Alicia! Really good response times and they understand the issue you have and solve it fast. Onboarding was also really smooth, with personal support helping us migrate our base.

Recharge has the best customer service hands down! Quick and easy to speak to. I always get my problems resolved In no time!

Every time I have needed help, they have really made sure to address the issue and provide excellent support. Vuk really helped a lot with one of the issues we were having with our workflows, but Vuk made sure to resolve the issue.

Curated Quilts

2021-06-11

United States

I've had great interactions with all the support staff - Friendly and helpful in their explanations and fixes! Recently Dora helped update charge and ship dates, and previous Nikola tweaked the coding when we upgraded our theme. Thank you!

Great tool and works seamlessly with Shopify. When I had an issue when adding variants their customer support team helped to solve it. Thanks Anna at Recharge team!

We have used this app for 2 years and have not had any issues. It has allowed us to take subscribers for our products and is really easy to use.

I used this app to get help on adding more items on the subscription. The representative was knowledgeable and cleared all my questions. Thanks a lot.

We've used this app for several years now. Been perfect for subscriptions and over time they have improved the functionality. Their support is also superb. Would recommend to any Shopify store looking to set up subscriptions.

Nona Lim

2021-06-10

United States

We've been using Recharge for about two years and have not had any issues with it. The support team is also very responsive and helpful.

Customer service is great and quickly responds. The app wasn't rendering due to an error on my end and Brandon was happy to jump in and troubleshoot for me.

Amazing App and wonderful customer support. I don't imagine my work without this amazing Recharge app and their support team. Very helpful and easy to communicate with.

Diego was very helpful and fixed the issue. thank you for your prompt response and quick action. Much appreciated!

Nikola in support was very helpful, and solved my issue quickly. Our customers love using the subscription service! It is an easy selling point to many of our busy customers who need orders filled regularly.

eFlow Nutrition

2021-06-09

United States

None existent customer service. Charges don't go through and tech support doesn't know why and won't answer you. Impossible to get help, they refuse to even offer a phone number!

Great app and fast assistance! Didn't think I would receive a response that quick since we are on the free plan, but we did!

Jaxon went above and beyond. They responded and took care of our request very quickly. Couldn't ask for a better customer support experience.

We've been using this service for 3 years now and have been very happy. Support has been very helpful any time I have reached out.

The app is so easy to use, all you need is here and also the rep are so helpful and they respond so quickly to inquiries

I reached out to customer service for help with an error message my customers were receiving after I changed some settings in the app. Not only did Tigist respond promptly, he fixed my problem, and went above and beyond to alert me to another potential problem that was a separate issue from the one I originally needed help with. Thank you so much!

Naturaz

2021-06-08

United States

The app is easy to set up and if there are issues the team is very responsive. The interface can be a little convoluted to navigate and we don't have options to set proper discount percentages unless we create a coupon from within the app. The out of the box implementation inserts certain text in areas where it's not needed and there is no edit functionality to modify. Other than that it's been helpful in testing out the viability of a subscription program.

I am submitting this review in regards to your ReCharge Customer Success, John T.! He was super helpful and was able to make the edits I was looking for super fast.