Reamaze Live Chat Helpdesk CRM
Customer service, chatbot, live chat, ticketing, FAQ platform
259 Ratings
4
Media
About this app
Grow your business and retain happier customers with AI powered customer support, live chat, and CRM
Growing your business starts with better customer engagement. Re:amaze helps you convert shoppers into happy repeat buyers with AI chatbots and AI-powered live chat that are optimized for sales. Our unified helpdesk inbox and CRM also helps you maintain relationships by mapping conversations from all sources (email, social, SMS, calls) to orders, revenue, returns, and even reviews across a single view. Create automations and generate content with AI to work smarter and reply faster as a team.
- Unify email, social, SMS, voice conversations for all stores in a single inbox
- Manage, modify, and create Shopify orders directly in customer support and chats
- Use AI to create replies, write FAQ articles, build chatbots, and even summarize
- Automate common tasks and patterns with data and rules to save time
- Satisfaction surveys, status pages, push notifications to keep customers engaged
Categories
Store management
Features
Channels
Live chat
SMS
Social media
Help center
Chatbot
Self-service
Email
Workflow Automation
Customer notifications
Spam detection
Reports
Response templates
Tagging
Analytics
Rule-based triggers
Automated Responses
Send transcript
Cross-sell
Quick replies
Surveys
Upsell
FAQs
Product recommendations
Real Time Messaging
Social media
Encryption
Agent analytics
Live chat
File uploads
Voice support
AI chatbots
Customization
Tagging
Chat window
Welcome messages
Agent avatar
Chat buttons
Business hours
Color and font
Key Benefits
- Centralized customer service: Manage customer support requests from email, live chat, Facebook, Instagram, Twitter, SMS, VOIP for all your stores in one place.
- Boost sales and engagement: Create automated website messages, send push notifications, and build chatbots to help, engage, and sell to customers on your storefront.
- Automate teams & common tasks: Access customers' Shopify data instantly. Process, draft orders, returns, refunds, cancellations in chat. Automate replies w/ Shopify macros
Pricing Plans
Re:amaze Basic
$29/month
- Unlimited Email Inboxes
- Social Integrations
- Live Chat and Chatbots
- Trainable Intents
- Workflows and Macros
- FAQ
- 1000 Free Push Notifications
Re:amaze Pro
$49/month
- Basic Features +
- Multi Store
- SMS and VOIP Integrations
- Live View
- Advanced Reports
- Custom Domains
- Status Page
- 1000 Free Push Notifications
Re:amaze Plus
$69/month
- Basic + Pro +
- Staff Reports, Roles, Shifts, Days Off
- Departments
- Satisfaction Surveys
- FAQ History
- Co-Browse
- SSO
- 2000 Free Push Notifications
Enterprise Custom
$899/month
- Customizable Features
- Optional Ticket Volume Based Pricing
- Hands-On Service and Training
- Dedicated Priority Support
- Best for Shopify Plus
App Insights
Monthly Reviews
Stores by category
Stores by product count
Distribution of store sizes using this app
45 total brands in our network using this app
Grouped by number of products in their store
Brands Using This App
The Moonlight Shop
Apparel & Accessories
593 collections•1561 products•14 apps
Emma J Shipley
Home & Garden
157 collections•446 products•14 apps
Ellusionist
50 collections•538 products•16 apps
Parkit360
4 collections•18 products•2 apps
Freewaters®
152 collections•32 products•17 apps
Roark
Apparel & Accessories
3837 collections•948 products•6 apps
