Apps
Chatway ‑ Live Chat Support logo

Chatway ‑ Live Chat Support

283 Ratings

5

Developer

Media

Use our iOS and Android live chat app to chat via mobile
Canned responses saved replies for your live chat inbox
Invite your helpdesk & support team to Chatway live chat
Track website chat conversation live chat history inbox
Live Chat app for your store. Live chat with your visitors.
Chatway live chat looks great on desktop and mobile
Send and receive files through live chat customer service

About this app

Live chat & helpdesk app for live chat customer support. E-commerce live chat customer service app

Provide customer service via live chat inbox widget. Offer customer service live chat help using Chatway live chat inbox. Support visitors through live chat canned responses. Using live chat inbox provide offers based on past live chat conversations or pages visited. Assign helpdesk chatbox agents to customer service conversations in your live chat box inbox. Offer exceptional customer support chat & offer a livechat inbox experience. Our inbox live chat app is also available on Android & iOS

  • Engage your store visitors and customers over real time live chat support inbox
  • Canned responses saved replies & FAQs for better live chat customer support
  • Mobile apps for iOS & Android to live chat and provide customer support anywhere
  • File sharing over chat & helpdesk conversation history and get the full picture
  • Monitor inbox customer service chats and invite customer support chat agents

Features

Channels

Live chat
Social media
Email
Contact form

Workflow Automation

Multi-language
Customer notifications
Reports
Response templates
Tagging
Analytics
Ticketing

Real Time Messaging

Encryption
Agent analytics
Live chat
File uploads
Behavior tracking
Push notifications
Email chat

Automated Responses

Cart recovery
Cross-sell
Quick replies
FAQs
Greetings

Customization

Tagging
Chat window
Welcome messages
Agent avatar
Chat buttons
Business hours
Color and font

App Insights

Monthly Reviews

Stores by category

Stores by product count

Distribution of store sizes using this app

44 total brands in our network using this app
Grouped by number of products in their store

Recent Reviews

Reviews

2024-05-28

Australia

Just started using the app but love how clean it is, the support from Chatway staff is amazing too! They're open to feedback which is also great.