About this app
Launched: Mar 1, 2017, 12:00:00 AM
Empowering brands to grow through AI-powered CX
Gorgias empowers ecommerce brands to grow through AI-powered customer experience. With Gorgias, you can guarantee that you’ll be able to get setup quickly, and avoid the complex onboarding of other providers. Gorgias offers users a single platform to manage every aspect of customer support, allowing agents to focus on driving sales.
- Every conversation, all in one place: Connect 100+ apps into Gorgias
- Automate your customer support: Easy-to-set-up AI for on-brand messaging.
- Turn shoppers into repeat customers: Increase GMV with personalized campaigns
- Create, duplicate, edit, and refund Shopify orders directly within Gorgias
- Automatically insert customer data straight from Shopify into your responses
Features
Automated responses
Product recommendations
Review requests
Order updates
Quick replies
Discounts
FAQs
Cross-sell
Real-time messaging
Email chat
SMS
Social media
Customer insights
Live chat
File upload
AI chatbots
Channels
Email
FAQs
Live chat
SMS
Help center
Self-service
Phone
Workflow automation
Auto-assign
Spam detection
Tagging
Rule-based triggers
AI responses
Auto-reply
Ticketing
Customization
Color and font
Agent avatar
Chat flows
Tagging
Chat window
Chat buttons
Welcome messages
Pricing Plans
Starter plan
10
- 3 customer support agents
- 50 tickets per month included
- Live chat
Basic plan
60
- Unlimited customer support agents
- 300 tickets per month included
- Live chat
- Customer service
- Automation add-on available
Pro plan
360
- Unlimited customer support agents
- 2000 tickets included
