About this app
Empowering brands to grow through AI-powered CX
Gorgias empowers ecommerce brands to grow through AI-powered customer experience. With Gorgias, you can guarantee that you’ll be able to get setup quickly, and avoid the complex onboarding of other providers. Gorgias offers users a single platform to manage every aspect of customer support, allowing agents to focus on driving sales.
- Every conversation, all in one place: Connect 100+ apps into Gorgias
- Automate your customer support: Easy-to-set-up AI for on-brand messaging.
- Turn shoppers into repeat customers: Increase GMV with personalized campaigns
- Create, duplicate, edit, and refund Shopify orders directly within Gorgias
- Automatically insert customer data straight from Shopify into your responses
Categories
Store management
Features
Channels
Live chat
SMS
Social media
Help center
Chatbot
Self-service
Email
Automated Responses
Review requests
Discounts
Cart recovery
Cross-sell
Quick replies
Upsell
FAQs
Real Time Messaging
Social media
Agent analytics
Live chat
File uploads
AI chatbots
Email chat
Customer insights
Workflow Automation
Spam detection
Response templates
Tagging
Rule-based triggers
AI responses
Ticketing
Auto-assign
Customization
Tagging
Chat window
Welcome messages
Agent avatar
Chat buttons
Business hours
Color and font
Key Benefits
- Centralize customer tickets: Facebook, Instagram, Emails, live chat, SMS, and even calls: stop switching all day long and solve all support requests from one place.
- Reduce response time: Use pre-made templates that include customer data like shipping and order details to address any question in 2 clicks.
- Automate your support: Stop losing time by responding to recurring request and let Gorgias answers questions like "Where is my order" with a personalized message.
Pricing Plans
Basic plan
$60/month
- Unlimited Customer support agents
- 300 tickets per month included
- Live Chat
- Customer Service
Pro plan
$360/month
- Unlimited Customer support agents
- 2000 tickets included
- Live Chat
- Customer Service
Advanced plan
$900/month
- Unlimited Customer support agents
- 5000 tickets included
- Live Chat
- Customer Service
App Insights
Monthly Reviews
Stores by category
Stores by product count
Distribution of store sizes using this app
3,580 total brands in our network using this app
Grouped by number of products in their store
Brands Using This App
Guardian Bikes®
10 collections•32 products•7 apps
Haygain Deutschland
Animals & Pet Supplies
4 collections•7 products•9 apps
CANAPES USA
Food, Beverages & Tobacco
23 collections•69 products•9 apps
HIMistry Naturals
Health & Beauty
60 collections•20 products•8 apps
Schmückstück
Apparel & Accessories
76 collections•487 products•7 apps
Netaya
316 collections•761 products•9 apps
