Reviews for QuickBooks/Xero sync ‑ Synder

We've been using Synder for a couple of years now and find it extremely beneficial for our QBO accounting system. We recently had an issue where our synchronizations stopped working after an update and Marko with Customer Support was able to give me the resolution quickly. Overall, satisfied with the product and the support.

RAD Roller

2023-10-17

United States

I am a QBO user. Today was my 1st day using Synder. I chatted with Andrew today who was very patient while helping navigate through Synder. He was very helpful. I have a lot to learn, but if the customer service continues to be this good, I am sure I will learn a lot.

It's a great app, it is excellent to sync Shopify and QBO!

I couldn't be more impressed with the support during set up. Nothing was too much trouble for Andrew and he provided first class assistance to get everything up and running. Extremely pleased to have found this company!

George was extremely helpful and walked me through the entire setup from start to finish. We tested transactions to ensure they were coded correctly within our accounting system. We work with multiple selling regions and multi-currencies and George was knowledgeable on all required Xero settings. The process was very Smooth. Thank you George and Synder!

There's a lot of Xero to Shopify apps, lots of them with limited or overly expensive functionality. Synder are stand out so far especially with regards to their customer service. I got Andrew on a chat and rather than direct me to 'help articles' - he carefully explained and problem solved all of the technical issues I was facing. This is the difference that will get me to subscribe to a service that actually solves my challenges. Fantastic so far. Highly recommend.

This app is highly beneficial and can significantly reduce manual work. Their support team is exceptional, always ready to help, and resolves any issue within seconds.A special shout out to Kay and Felix who were extremely helpful during the setup processes

It has cut my workload in half. Its just great to be able to sycn between shopify and xero.

The support team was very helpful to get me where I needed to go. It is a little pricey to get my own data, but in the end it saved me a huge headache.

Four stars for now just for their service team, but I anticipate this going to five once I've got my setup fully complete. I am still in the setup and testing process with Synder but I have been getting great service from the chat team. Andrew, in particular, has been super helpful in getting me on the right path. The team is quick to respond, knowledgeable and follow up appropriately without me having to initiate. They stand by their product.

This product is great for recording costs on Amazon in QB. However, it does not come "out of the box" and it will take hours of programming on your side and continued back and forth via email to get things just right. You have to advocate for your company and your books as the onboarding only covers a small portion of the specific rules and fees you will incur selling on Amazon. Furthermore, be careful about potential price changes after you are in their ecosystem. We have also been waiting on the Walmart fees integration for over a year. Each month, it is a month away from production, but it has yet to come to fruition.

I had been looking for a streamlined solution on how to import all my transactions from the various eCommerce platforms my business uses and Synder has proven to be the one! George provided excellent customer service and has helped me step by step in setting everything up successfully.

zoe kratzmann

2023-07-16

Australia

best program ever easy to use, the tech support is worldclass!!!. The ability to trace and track all the entries in Xero has made the whole reconciliation process so much easier

So far so good! Works great with QBO. It has so many features! Love it. So glad I finally found this app, wish I had it sooner.

Andrew helped resolve me issue in a matter of minutes. He was very thorough by providing the steps I needed to correct the issues. Hats off to Snyder and the team for employing a talented person!

Chic Bubs

2023-06-16

Australia

A great app to help import sales transactions from various payment platforms. Also supports currency conversion as we have sales in two different currencies.

Synder is user super friendly. I love working with this app. And when issues appeared I always was able to reach out support team and resolve all of my issues. Kay, Andrew and Vita are super professional in their approach of fixing problems! Truly Recommend!

Lizzie with Synder was absolutely phenomenal to work with! She took time to answer all my questions and made the transition easy,

George was an extreme help when it came to getting our account setup with all the right details ensuring a smooth process.

This has been a super helpful app for our company. Vilena on their customer service team has been excellent and super responsive. Very grateful for her support!

Fantastic support team, both Renata and George were a huge help in getting the integration between shopify and our Quick Books Desktop to connect.

Thoroughly satisfied with this app so far. It completely simplifies my bookkeeping. Seems to be reliable so far in importing all of my Shopify and Paypal sales (multiple currencies). Am yet to delve deep into all of the functionality it can offer but so far so good. Customer service is very responsive and helpful.

We shopped around looking for a better way to import our transactions into QBD. We have a complex Shopify store and our QB is hosted on Right Networks. After some tries and fails, we found Synder. We have had tremendous support from their support department! They are quick to respond and even if a solution is not readily available, they never give up and keep trying until they can, or they send it to the development team to see if it is something that can do in the future. Great folks, great products!

Synder has worked really well for my business! The syncing has made it SO much easier to manage sales tax and the various payment streams (Paypal and Shopify). Customer support is AMAZING; George and Vita have been super helpful and attentive. I have no experience with accounting and they have been really patient and explained everything in a way I can understand. Highly recommend!!

Snyder helped me sync historical data after I had issues with another app. It brought over whole sales orders which is exactly what I needed.