Reviews for QuickBooks/Xero sync ‑ Synder

We have eliminated hundreds of manual data entry hours with Synder. I've worked with multiple intagration systems and by far this has been the easiest to use. They have an instant chat bubble so I can ask a question and get immediate help. Andrew has been super helpful with setting up and testing integrations when we added new platforms to automate. Honestly - this is the easiest of platforms to use if you are looking to sync orders, accounting and inventory between platforms.

Update 3/22/23 - Phone support George has been super helpful and went above and beyond to solve the issues at hand. Not just doing his job but genuinely trying to solve problems! Update 7/15/22 - The support experience has deteriorated in the past months. The development team is taking extensive time (est. 1-3 weeks) to fix issues. Before then they were able to fix it within a week. Responses from the support team are generally longer than 24 hours, typically in the 48-72 range. The responses often don't solve the issue at hand and would require follow-up, which extends the already lengthy process. I've been using this app for more than half a year. Functionalities - outstanding. I use shopify payment, PayPal and Quickbooks. The integration is seamless, especially considering that Synder is a third party app and have to work with all these guys to get things right Support - extremely knowledgeable staffs who know the apps in and out and have knowledge on the accounting aspects too. Responsive, efficient and willing to help. I've never seen a support team that's this dedicated. Whenever I point out bugs, their dev team is usually able to resolve it or come up with a fix in the next several months. I wish I could have a dev team like this. Those are not easy fixes. Excellent App that automated our revenue process. Very helpful support as well - responsive and willing to help.

Synder saves you tons of time on accounting! And it will make your P&L look good. Thank you so much Andrew!

Very fast and easy way to sync sales into Quickbooks. Easy customer support for troubleshooting and setup

I have been working with Synder for the past few months and have been impressed with their services. They make it easy for us to keep our transactions synced with Quickbooks. The team is always available to help with issues, and the customer service is top-notch. I especially want to thank Andrew for the outstanding support he has provided me with.

Great tool that covers all needs of syncing Quickbooks Online to PayPal and Shopify. Had a quick chat with Andrew in support. He took the time to understand my question and review it deeply. As a customer, you cannot ask for any better service.

Just downloaded the app and used chat with support. Andrew was quick to walk me through the steps to get connected and the test sync done. He was very helpful and quick to get me through the process and very patient with me. Thank you Andrew!

Works Great! Special thanks to Kay Reel who gave us incredible support to setup our QBO with 2 other platforms.

I chose to go with Synder for one of my eCommerce clients. I am so glad I did. Liza Nikanovich is part of the support team at Synder and she helped me with the integration of QBO, Shopify & PayPal. Liza is professional, thorough, detailed, and a real pleasure to work with. When running into issues during the integration, Liza solved them. I could not have done it successfully without her help. I have used other apps and the support is nothing like I have experienced so far with Synder. Support is such a key component for a successful outcome for our clients. Many thanks to LIza and Synder!

I was skeptical about whether or not I needed this and was almost ready to bail on it, but then was won over by a FANTASTIC support team (Helen in customer success and then I got Andrew a few times over chat) that helped me get everything up and working and then were SUPER receptive to getting feedback and suggestions on how to improve things. Everything is REALLY customizable which is awesome - it takes a little bit of extra work to get it set up, but once its done its done and everything just WORKS.

We had issues with reconciling Shopify deposits with the Bank feed using Synder. Synder listened to our issue, which I believe is a "we" larger than just our firm, and is updating their Journal Entries to accommodate days there are more than one deposit. They listened, they are easy to work with, they are professional. Support is critical to work with these apps.

Customer support has been great. The chat time is almost immediate for support. With a few things that haven't worked properly the support has been timely. The product does almost everything we'd want it to do. We were previously entering monthly journal entries. Now we've got granular sales data on our roughly 4500 transactions per month. Make no mistake, there's work getting the integration to do everything you need it to, but our experience has made it absolutely worth the challenge.

We have had Synder for a little over a year to sync our Shopify and PayPal to our QuickBooks. Recently we noticed some discrepancies in our reporting between the platforms. We scheduled a call with Vita in support and we could not be more pleased. She answered all of our questions, found the areas we needed to address, and patiently walked us through each step to get us back on track. We strongly recommend this software for anyone looking to take their online store to the next level and Vita in support for top notch care!

Very easy to setup app, Andrew walked me through my first time setup and easily connected all my sales channels to import into my accounting software. Thank you, very helpful and quick to respond!

Synder has been a great app to accurately and seamlessly process payments from multiple platforms. It has made doing the books for my online business so much simpler.

The initial set up call was very helpful. The Support Member George Bylin was very proactive and help us navigate the configurations of the orders of Shopify and PayPal.

This is the best tool for QuickBooks syncing that I've found -- and I've been looking and trying many alternatives for years. The thing that I like most is the transaction-level detail. Most other sync apps make periodic entries rather than transaction-by-transaction entries.

Very easy app to setup and I was able to import historical data after searching for a way to integrate with Quickbooks Online.

Great app to use to sync shopify transactions with to Quickbooks. Works like a charm and don't have any issues with it. Categorises all the transactions automatically.

Great app has made working with our accounting software easy. Support was so helpful in setup and configuration questions. Everything has been smooth and easy to use. Saves so much time each month having this level of automation.

Amazing customer service! I had the complete QB syncing for historical data with Lisa in the smoothest way possible. Lovely experience.

This app has had its up and downs (mostly user getting used to how it functions), the team at synder has always been quick to help and the app has only gotten better since using it. The integration between multiple platforms is a huge benefit.

Kool Breeze Solar Hats

2022-12-01

United States

Thank you to the onboarding team for all of your help especially Lizzie. The program appears to be exactly what we were looking for to help us merge all of the information needed from all of our selling platforms into quickbooks.

Synder has been very useful for syncing transactions in our business. It's made accounting a breeze!

This app was easy to integrate! Can't wait to be able to dig into the data. Looking forward to being able to change the tags of how certain products are bought into QBO.