Reviews for QuickBooks/Xero sync ‑ Synder

This application has been very helpful in integrating Amazon with Quickbooks. It pulls in all transaction details into Quickbooks, and Ted also assisted with the Smart Rules to automate the assignment of the correct GL category I wanted based on the Description of the expense. Really surprised to receive help so late in the evening too - apparently they provide support 21/5. Thanks Ted!

Synder app is very user-friendly and syncs in real time. Kiryl, was great answering questions & assisting every step of the way when resolving issues.

I needed some help with a question with the app and Lizzie in support was so helpful in researching my issue and giving me great information about how the product works and what I did or didn't need to do. Makes it nice to know that the product has such good support behind it.

Helen from customer service was very helpful and tried as much as possible to help when i had issues with the app.

Ted from the customer support is very helpful and makes your life easy when it comes setting up the app.

I purchased this app because we use shopify for our organic maple farm to process our orders for both retail (our website) and pos (on farm sales). with our website through shopify, we can accept pay pal, amazon, apple etc... we are not a big company but when you get to the point of reconciling these accounts and reporting sales, journal entries are painful and the reporting in shopify at our level is not easy to navigate. We wanted an integration with Quick Books Desktop (not the online version). After searching around this company was my choice. The reason I chose them has to do with their response time during the support chats. So far all my problems were resolved in the chat and I am able to syn my QB and shopify together very easily. Special thanks to each of the representative at Synder for helping me through this process. Helen and Tony's were spot on with their help as was the initial person I talked to when I first landed on their website, Sasha. Top notch support that convinced me they know what they are doing and care about me as a customer. Thanks everyone for your help today!

Synder is a great app for seamlessly syncing transactions between Shopify & Quickbooks. Lizzie offered great customer support too!

Fantastic support from Lizzie, helping me correct a few errors of my own making. Great app, a real time saver.

I learned in my last (failed) business venture that proper accounting from day 1 is paramount to knowing exactly how your business is doing, and staying out of trouble. So, I was looking for a way to automate the information from Shopify to Quickbooks online. I found this app, tried it out, and it took me minutes. That's it. My advice is to use the manual add process if you have more than one store, because this app will let you book your transactions to a different QBO account for each store. That means you can do PnL really easily in QBO - that's a major win. When Lizzie, my agent called, I had to tell her that I was good and didn't need any help! It was pretty funny, but awesome because this app "just worked" for me.

Kiryl explained to me that the transactions sync after the payout to the bank is received. I love this app and it saves us hours of time consuming labour to manually key in orders into quickbooks. Highly recommend.

Snyder is a fantastic solution for Bookkeepers and Accountants wanting to properly reconcile e-commerce platforms to Quickbooks Online!

Love how this app allows me to integrate so many payment platforms. I was a little confused how to setup the account, so I reached out to customer support for help. Ted was amazing! He was patient and guided me step-by-step to a successful setup!

We migrated from Sage50 to QBO and we used snyder to import transactions into QBO and it worked great. I had a question and the chat was fast and Kiryl was able to answer my questions quickly. Great service.

These guys ROCK! The support is dead on. The configurations for different sales channels is not intuitive in some cases, but the support team has always been able to respond and/or fix any issues quickly. I used to book all revenue based on net deposits, now Synder books gross revenue and balances all the expenses associated with each sales channel in a clean easy way per settlement received. We also moved our inventory to QBO - Synder takes the orders made and keeps my QBO inventory as my source of truth for all sales channels. Still working through some issues, but the response has been good and so far, I'm happy we've chosen them.

Had some trouble setting it up at first, but Tony really came through and the app is exactly what I needed to focus on sales and not stress about accounting.

As a food producer who sells direct to consumers on Shopify as well as at farmers markets, we needed a solution to help reconcile online payments through Shopify as well as in-person payments using Square. Our strength is in creating and selling granola, not doing accounting. Synder solved our issues for us, helping us reconcile bank deposits with sales - as well as sorting sales taxes for a number of taxing entities. The Synder support team was great, too, helping us onboard quickly.

very happy with this app. makes life really easy when using QBO. and the ladies from the support team are amazing. patient and the have all the answers. thanks Lizzie, Anastasia and Nataly. I recommend using Synder.

Thank you Oxy at Synder for your help with my Shopify issue. Thank you for help and speedy response.

I was new to the app and Tony was very helpful in getting me all set up with a plan that fit my company's needs. Great customer service

This app is just too difficult to integrate. Straight out of the gate I got a password reset e-mail. Why reset? I never setup a password. Then an e-mail from the CEO. Then another to finish integration. That's what I've been trying to do!!!! Tony Bondar did not help. Uninstalling !!!!

NewBeeDrone

2021-02-04

United States

I've been using the app for a few months now and it integrates really well with QB! Not only can I have multiple payment accounts automatically sync through Synder, but I also created categorization rules to automatically apply the right labels to each transaction. On top of that, Lizzie from the customer support team is responsive and actually helpful. Would highly recommend for anyone looking to automate their QB more.

Hard 2 stars or soft 3 stars. The platform seemed easy to use. I was more than happy to subscribe but before I did I had some questions and wanted to be shown how to use the website via a demo (which is standard with most SAAS businesses). I was told there are webinars or paid personal demos. Now call me old fashion but shouldn't the salesperson be courting the client? It also makes me think if this is the way I am treated as new business AKA a hot prospect how will I be treated when I have joined! My advice to the CEO or head of sales is to think about your target market. You are targeting people who are busy and want the accounting side of things to be taken care of. If there is software that can help me with bookkeeping whether it is $50 or $150 a month does not matter. I would happily pay more to have my hand held and shown exactly how to use it only think about it at tax time. Not only that, I would probably never change even if there was a cheaper alternative on the market as it would be more hassle than it is worth. For these reasons I have uninstalled Synder and will use one of their competitors which I hope will show more customer care.

I use this app to help me to automate energing sales and payment data from Shopify to Quickbooks Online regardless via the payment was from Shopify CC processing or PayPal. The application not only brings over the payment but it also creates a sales receipt in QBO and then I would match the payments to them. It also separates the payment processing fees so I can track that separately. I do see some issues where some products that I sell online get created twice in the product / service list in QBQ that I need to clean up and merge, but not sure if that is a Synder issue or a shopify issue.

Ativo Skincare Inc.

2020-12-01

Canada

This app has saved us hours and hours of billable bookkeeper work. With the press of a button, all transactions can be synced to our QuickBooks from Shopify and other payment systems. Support has been phenomenal as well. There was an issue with one of our tax IDs showing incorrectly and they called us to get us to fix it. Highly recommend this app. You won't be disappointed.

4 months into using it, I can tell you this app works great syncing the Shopify Store and POS transactions in QuickBooks. I was very impressed not only with their product, but with their top notch support and customer service as well.