Reviews for Product Options & Customizer

Set up was quick after I added the app with their team installing for me within an hour or so. Had an issue with the options not displaying, this was fixed within about an hour too. Once I was up and running the app works exactly how I wanted it to so far and I look forward to seeing what else it can do.

SiMEDIO

2019-03-23

Poland

Unfortunatelly, I have to change my review. App is not performing well (when a product has an additional paid option made by this app, after removing this product from a cart this paid option IS NOT removed and it's impossible to remove it; and on mobile, you can't remove neigher this product nor this paid option). I did report this issue over three weeks ago and still it's not fixed. And for two weeks now I have no info from their part. It's not at all professional and even if I like the rest part of this app, I just decided to delete it and use the other one. Sorry, but my store should work in 100% correctly. And with this app it doesn't. ORIGINAL REVIEW: I use this app for over a year now and I can't imagine my store without it. Since I sell customized baby fashion, I need an app which gives me a possibility to add baby's name, birth date, or any other custom option. What is also very important to me is that I have more than 100 variants in almost all my products, and thanks to Product Customizer I can offer these products with ease. What I really love in this app is conditional logic and the team (which is really helpfull). The only thing I'd like to have in this app and which is missing is the product's photo change while changing product options. But even that, for me it's the best app for products options.

So far, this app does everything we need. It is easy to use and the support response is FAST.

This app is worth more than 1 star to me (would give it maybe 2-3), but there are some really serious issues. I hope that this review would either work as a wake-up call to the developers, or help other developers create better competing apps. If you're not good with computers and figuring out workarounds to software bugs, do not bother trying to use the conditional logic feature of this app. In short, the app promises conditional logic, but there are a TON of bugs. I've worked with computers my whole life, so I know a bug when I encounter one. And with this app, I experience them all the time. That wouldn't be the end of the world if the developers were responsive, but they've outsourced the support... and the outsourced support can only handle pre-defined cases, not do any research of their own. I've had a lot of questions / bug reports open with them for a month now. They always promise to get back to me, but without dev support, they can't. I would have given up on this app because of these bugs, but as far as I understand, this is the only app that runs only on Shopify servers, and is probably the fastest. The others I tested seemed to be slow and unreliable, so that's a definite bonus with this app. If only it did what it promises, I could give it five stars... but right now the practice is so far off from theory, that I'm definitely not happy. I've been able to get my products configured so they are somewhat usable, but it's come with a lot of workarounds, redesign and just making unnecessary compromises to the customer experience. With the promised conditional logic, it would be totally possible to prevent customers from selecting options that don't work with each other. Because of the constant bugs, I haven't been able to really do this, and have to instruct the customers to check this and that... and if they don't, the products get priced wrong. These kinds of things shouldn't be left up to the customer! The documentation on the conditional logic is very poor, so I'll give some tips for those of you that value the speed of this app over other apps (if I was doing this again, I would forget about the speed requirement). 1. If you have options measured in feet, don't use the ' character in the name. Bugs will result. 2. If you need to duplicate the options, don't do it in the product view. It may create weird issues, so only duplicate in the view that shows options for all products. 3. Don't plan options that depend on two or more other options. The logic only works on very simple options, and if (for example) your pricing depends on two different factors, you're safer not implementing it in the app logic... it may or may not work. 4. Same thing as with #3, but with trying to use the same option on two different conditions, combining with different option... won't work. 5. Undocumented "feature" that made me lose a couple of days: the "hide" option is more or less redundant. The app automatically hides all the options that have "show" setting on. Trying to hide options results in weird bugs. It was not easy to figure this out, and the support was clueless. 6. There's just a long list of lesser bugs, usability issues and generally bad development work. Please look into alternatives. Overall I must say I regret I chose this app. It is not being actively developed, even though it would really need that. I've now created over a hundred options and about 10 products in this app, and changing to a new one feels like too much work... I wish I'd known about these bugs and extremely limited support before choosing this app.

Love this app. Helps me with all the different options we offer on our site. Customer service has been amazing.

We had an issue which was effecting our ability to upload products, we contacted Product Customizer and they were able to explain and resolve the issue quickly.

We've been using Product Customizer for many years now. Many of our products have unique variables that people have to choose from and this is the perfect app to handle that. Additionally, the support has always been super quick and helpful. Its a no nonsense app that does exactly what it says it does.

It's awesome! I really like it! I used it for my shop with cases/t-shirts/mugs it works with everything!

Product Options and Customizer App has had great support, and quick to answer my question! My email support was quick and to the point. The glitch that I was experiencing was taken care of within hours. I am new at this app, so support has been important for me to move forward on my store.

Shopify has been wonderful, but given that I offer LOTS of customization options and photo upload requirements, I would not be able to run my business smoothly without Product Customizer. Always works, very user friendly and easy. The customer service is always prompt and helpful. I had an issue late last night, and by 6am this morning it was fixed. Very happy!

This app is easy to use, requires minimal coding and the support team behind it is very dedicated to making sure you understand how to use it! I’m really liking it!

This is a lovely app! I love the support the team provides, and I don't have to do any installation at my end. Also, the options appear immediately on my products, whereas some other product option apps that I tried previously would take a few minutes to reflect the options. Very happy with my choice.

This is one of my favourite apps now. Allows me to customise every product any way I want it. The support team is fantastic, and is always there. Would definitely recommend 10/10

Product Customizer is a fantastic app - we use it to gather engraving details from our customers. Easy to use and easy to set up, this is a must have for any one selling customized items!

This is a great app for my stationery shop. Allows me to offer all the options that I need to my customers. Their customer service is always excellent and when I need tech help, they are always friendly, quick to respond and able to get things fixed and back up and running. Highly recommend!

We read about this app in the Shopify Plus community. We were having so many issues with fake accounts. At first, it wasn't working and I had to reach out to customer support. They fixed the issue very quickly and this solved my issue. Thanks for a great product!

This app is great, really easy to use. When I changed themes I had a small problem but with in minutes after emailing it was sorted. Fabulous customer service. Thank you to Daniel for helping me.

Love this App. Super easy to use and I had one problem once and support got back to me in 20 mins and fixed the problem! Thanks again

So much less complicated to get going than expected, and my only question was answered in minutes by Danielle in their responsive tech support. Seems to do everything we need very easily.

Jim!Jim!Jim! Thank you buddy! With my shop-completely personalised gifts ... I was thinking which app will give me the easiest way and the fastest at the same time to personalize all my products... I have been installing like 20 apps ,free trials...and deleting them after 20 minutes. This app is by far the simplest to install- I didnt put any codes anywhere... just add it to my shop...and start customizing. Thank you guys! Lets see how well will perform now.. :)

This app is pretty dang good for what it does! It's great for companies who do any sort of custom designs, or put pictures on products for customers!

This app is perfect for the store. $10 cheaper per month then the alternative and the support team has been so helpful with making changes to my site that I was unable to for me. Well worth 10 bucks a month! Very happy.

BrewSwag

2019-01-23

United States

Very Easy to use and amazing support. Responded to every email I sent them in record time. Had a minor issue and they corrected it for me in under an hour.

This app has a lot of great options - it works great for our highly customized products. Easy to use.

Super cool product! We installed it and were using it successfully less than 10 minutes later. Functionally, it was great, but the visual appearance was a little crowded (visually) on our product page. A quick email to their tech support and they had taken care of it expertly and cheerfully before we were open for business the next day. A great product is one thing, but great support is a lot harder to find - they have both.