Reviews for Product Options & Customizer

Super easy to use, very customizable for each product. Support staff were extremely helpful in helping me with any queries or adjustments I had.

This app was super helpful in adding the little tweaks we needed to make our product pages just right. And the after-sales support is phenomenal!

My store requires a lot of variants and this app is perfect for that. From a shopper standpoint, the user experience using the variants is clean, easy, and organized. The customer service is also amazing! Steven was so prompt and thorough in his responses and solved all my problems and did the coding for me. Amazing product!

I wish I could write a better review because I feel that this product has potential. But it is lacking SERIOUSLY in a couple different areas. The workflow to create a customization that has rules for it is incredibly obtuse. You can't make edits templates- only delete and start over. Templates apply the conditional logic but only display that the options are applied to the product. Sometimes the options appear twice on products in my store. Sometimes they appear even though none are applied. Other times they are missing the conditional logic. And support is HORRENDOUS. Strangely they reach out almost every day via email but almost never respond to requests for help.

This app does everything I want it do to and always works correctly. It is pretty easy to use once you get the hang of it. When I installed a new theme it messed up how the app looked in my shop and I couldn't figure out the code (or where to put the code) to fix it. I emailed them with my issue asking for a bit of help and they just went ahead and did it all for me!! Amazing customer service and saved me so much time and hassle. Thanks so much. Gemma EDIT - Needed help with another problem where files weren't uploading correctly and again the team just fixed the problem for me! It's so amazing to find such a capable and helpful team - really makes running my business easier. Thanks and keep up the good work!

This app just makes everything so much better! I can get my customers to provide information needed for their purchase and a file upload to cut out them having to email it or text it which is just so much effort. This reduces the effort and it works GREAT! Sean helped get things on board and was quick to address my concerns! Its like someone is available around the clock! Keep it up! I highly recommend!!

This app is a must for us, given that we offer custom monogrammed products. The service is slow with unnecessary back and forth but helpful in the end.

Very useful app that allows our customers to customise their orders. The after sales support from Product Customizer is also very good. 10/10

Product Options and Customizer has been a game changer for my business. It enables us to give our customers many options. Customer support has been excellent. They respond quickly and are very thorough.

Stone Mountain Press

2019-08-26

United States

Super helpful customer service, responded to my questions right away and fixed the problem for me too.

Did not work with Testament Theme and other issues. Cannot display as I want and would add weird products and cost to cart. Deleted and reverted the liquid files. Nothing but hassle ... and support do not work the weekend so be prepared if you are trying on a live shop.

TerraSlate Paper

2019-08-10

United States

We use this app to allow customers to upload their files and choose options prior to adding to cart. It works well and support is great. Nice app!

Only just started using this app but works well for the initial couple of products I've used it for. Easily installed, support does all the work if necessary and response is very quick indeed.

This app is perfect for allowing products to be customised by the customer with a an additional cost if necessary. I love that there was not need for installing any code myself, with the installation and upgrade handled totally by the support. The support team's communication is 5* with adjustments to the code being made quickly. This app and the support comes highly recommended in my opinion.

Support simply not exists. After installation "get notified when back in stock" field disappears. "Required" field does not force to be filled out.

This is your best option for a basic product customization apps. Shopify limitations hinder such features by default, but Product Options and Customizer do their best to accommodate any needs within Shopify constraints. Support is helpful and responds within 24HR

We made some changes and had an issue with Product Customizer. We contacted app support and recieved really quick service. Daniel was very helpful and resolved our problem almost immediately after we contacted them.

Really like the application and the bulk edit options. Awesome support on functionality and recommendations.

I had some problems installing the app but the suport was fantastic and solved my problems. And Now i have ti say that is a really good app with great suport.

The app is GREAT! I sell only customizable items and it perfectly works. I suggest the Premium Plan with which you can add prices to variants and set your own conditional logics. I could not imagine to work without it!

This app works very well for my store so far. It's fast and very easy to use. Customer support is super helpful. Love it! Thank you

It is really helpful and the customer service is really good, thanks and five stars to the great team!

Product Customizer is a great app. The best part about it is that it lets you create more than the 100 Variants (3 types), which is Shopify's Maximum. The support has also been fantastic! Follow up to my review from 4 years ago: support is still rocking it! Very responsive and quick resolution to issue.

I would give it 3.75 stars it does what it says and the customer support is exceptional. I had to pay extra to allow additional payment options. What I don't like is that when you make an addition to the cart it changes the # of cart items whit is confusing to the customer. Just not a seamless cart integration and it looks unprofessional.

The support for this app is out of this world. Not only do they help you but they WANT to help you!