Reviews for Printful: Print on Demand

The orders are taking a very long time to get delivered. No communication from their side and customer support number is no longer working. If I could give zero stars, I would.

Love it a lot Love it a lot Love it a lot Love it a lot Love it a lot Love i did enjoy using this app. I Hope my comments can help other merchants decide whether to use this app.

We use both their printing services and their warehousing services, and have for many years now. Their warehousing is top notch - better than others we've used. Their printing, however, has taken a huge dive, as has their customer service in the past few months. We've had misprinted orders where despite customer evidence being provided, it was still ruled as "correct", and we had to pay the refund out ourselves. Delays beyond what's projected have been constant for us. I'm having to speak with customer service many times throughout the week to try and get things sorted. The biggest thing that worried me was when we ordered a sample of our own stickers during the summer, and the two stickers arrived printed on different papers, with one sticker completely being unable to stick (a complaint we had heard a lot from our customers). I got a lot of run-around about it, and when I left a review on Printful itself, with photo evidence, I was informed by a customer service rep that the review wasn't going to be posted because it "didn't match the experience customers would be able to expect from them". That made me question how many negative, honest reviews were being suppressed from others as well. We no longer use stickers with Printful, but warehouse our own better-quality stickers instead, for consistency's sake. We're looking into printing and warehousing our own other items now too. I really want this service to be great again, it used to be we'd only have one or two issues every few months. Now it's multiple issues a week. I hope that when things begin to calm down with the pandemic, they can improve their quality and customer service again, otherwise we're likely to change services completely. EDIT: I've lowered this a star since leaving this review. Even in that short time between when I left the original and now, it's gotten significantly worse. Out of stock items stopped syncing stock numbers with my store, leaving hundreds of items available for purchase when they weren't there at all. Looking around social media, I discovered this was common, but customer service said they'd get back to me later about it rather than having any clue about the issue. It would be days of work to manually edit all of these. We've also had a lot more issues with orders. Just this morning I had to contact them over an order that hadn't been processed or fulfilled long past it's due date. There were no errors or information attached to the order itself. According to customer service, there had been a manufacturer delay, and then the item hadn't restocked yet. Not only was none of these issues told to me at the time, but the item had never shown up on my dashboard as out of stock at any point. Issues like these, with a complete lack of transparency, have become common. Pains me to say it, because I want Printful to be wonderful again.

Flawless integration. As this is my first time in the e-commerce market, building a website, designing apparel, etc... I highly appreciate the simplicity of the union between printful and shopify. Everything I need is right there.

I like the customization and wide variety of products. Lately halfway through the design process the design disappears and you got to start all over again. Don't know if it's the website or the search engine I use.

GREAT WORK ON THIS APP IT WAS JUST WHAT I NEEDED TO START MY CUSTOM SHIRT BESNESS GREAT APP AND I WILL KEEPING USING IT FOR A LONG TIME

Fantastic integration, works exactly like you expect. You can make updates from either app and it syncs.

Love Printful! It's my go-to POD SaaS. Very easy to use, nice clean UI/UX and I love that you can make nice mockup images with it for your store.

Sketchy quality and inconsistent delivery. And they take zero responsibility for items that don't get delivered. Plus, the app is super clunky. Awful.

I love it thanks, it's very helpful to my store's best POD company for me I don't have any issue with it and quality is the best regards.

I enjoy Printful, because of the quality and variety of their merchandise, relatively low prices, simple product creation and responsive customer support. However, there is one thing that I didn't like and that's the problem of product syncing as it essentially forced me to redo all of my various product variants just so that they would be synced and I could sell them.

Terrible service with basic printing. Multiple times I've had my orders left waiting for over two weeks. When I asked for reimbursement, I was denied. If you use this app, be prepared to lose customers and not be reimbursed for unshipped orders.

I love how easy I can create a design. I love the quality of the product and how fast they ship the product. I LOVE IT ALL!

Un desastre, tiempos de entrega muy largos. No respetan los tiempos de entrega que dicen tener. Si estás pensando en vender tus diseños con esta empresa, no lo aconsejo para nada.

I LOVE IT BECAUSE I TRY TO TAKE MY BUSINNES TO THE NEXT LEVEL AND THIS IS WHAT I LOOKING FOR,SO THANKS MY FRIENDS

Like the app a lot. Wish it was better on a phone. Like a mobile version. This would help with updating on the go.

I am too much of a noob to know what would be better. I do know I like you better than other POD applications I've installed, and I am very happy with the sample products I have ordered. I am doing all my Xmas shopping in my own store this year.

DO NOT ORDER ANYTHING IN BLACK! Initially I would give Printful 5 stars, but the fact that everything I order in black comes out faded now is beyond frustrating. I personally love black tshirts, and thats always my go to color for majority of my designs. Unfortunately everything I’ve ordered lately on black comes out looking washed. This is so disappointing being that the first few items I ordered (in black) were perfect. I’ve tried reach out to their support department about it, but I keep getting “thats expected quality.” So now I’m going to have to find another printer for all of my black apparel items. With Black Friday coming up this is going to throw me off my timeline of ordering samples and preparing content for advertisement.

Great Print On Demand app with seamless integration on Shopify that allows customers to customize words on the products! Well done. Also great quality selection of shirts and merch in a variety of styles and colors.

Absolute trash. I added a few shirts to our store to give some apparel options. The very first order for a few tank tops remains unfulfilled after 4 weeks. Multiple emails to support didn't address anything and they refused to refund the purchase. Avoid at ALL COSTS.

Printful always integrates seamlessly with my shop. I've tried other POD providers but they have clunky quirky integrations. If you want a seamless fast, easy to use POD platform, Printful is the one.

Very good app. allowed me to create my store in a very short time. Shipping may use some work though, I wish orders are delivered faster. It takes a while.

Crimson and Clover Studio

2020-11-02

United States

Customer service is horrible! It was much better pre-Covid when you could speak to someone. I've had stock issues and I keep sending screenshots and explaining the problem and the reps keep bringing up a totally separate item which has nothing to do with what I'm talking about. It's like I'm talking to myself.

a fantastic app, i like it so much, and it's simple .Its help you so much to grow business and make money

Love it help me get my clothing line started also have good quality shirts would highly recommend them