Reviews for Printful: Print on Demand

We started by creating our inventory ourselves, but Printful takes all that pressure away and allows us to focus more on the vast possibilities of deisgns we could make rather than what designs to order.

I like Printful but I'm considering testing out another drop shipping company. The fulfillment center wait time is too long. I have customers that placed orders over two weeks ago and still their order has not been fulfilled. The worst part is customer support. You can not call and speak with a representative neither can you chat with anyone. Honestly that's bad business. I can tell this company scaled really fast but was not prepared. When a customer places an order on my site and has to wait over two weeks or up to a month to receive that order, that's bad business on my end and a high likelihood that the person will NOT be a repeat customer.

It's great integration, and good service too. I just blabla blabla bla bla . It's blessed! Be joyful and praise the Lord too! :) Hallelujah. Why does it still keep popping up?

Printful è un app che mi ha aiutato a iniziare il mio business, non ho mai avuto grandi problemi, quando ci sono stati per ritardi non causati da loro il call center è stato veloce. Consiglio Vivamente

*Precios caros (poco margen de beneficio si quieres ser competitivo). **Gastos de envío extremadamente caros! (Con la cantidad de envíos que deben tener, tendrían que negociar mejores tarifas y repercutirlas en el cliente, o es que ganan dinero con los envíos?) ***Retrasos en los envíos. Aunque prometen 3-6 días hay pedidos que tardan hasta 5 veces mas! ****Rastreo a medias... La calidad de los productos creo que es buena y la impresión tambien pero tienen muchos defectos que hacen que incorporarlos a tu tienda no sea una labor sencilla. Simplemente estoy buscando alternativas.

GREAT APP. i am really satisfied.. still learning how to use it but as far as i can see, im not disappointed at all. Thank you.

Update 08. Dezember 2020: Aktuell nur mehr 1 von 5 Sterne! Die Kommunikation mit den Kunden funktioniert großteils, allerdings wird nicht ehrlich und transparent kommuniziert. Seit 10 Tagen wartet ein Kunde auf Erfüllung seiner Bestellung, das Produkt galt kurz darauf als vergriffen, jetzt plötzlich ist es auch bei den Lieferanten nicht mehr erhältlich? Ich habe schon mehrmals Kontakt aufgenommen bzgl. ausverkaufter Ware, jedesmal hieß es, Nachschub kommt in den nächsten Tagen. Nichts gab es! Werden uns nach einem anderen Anbieter umsehen müssen :-( Juni 2020: Defintiv der beste Anbieter! Tolle Shopintegration, tolle Produkte, super Features, schneller Support!

I Use this app so I may sell my artwork on clothing. It’s really cool so far. The quality of the clothing looks really amazing. It’s a little pricy but you can always sell it for more.

Cost - can't beat free Ease of use - probably the most intuitive site out there Customer Service - REALLY sub par. Slow to respond in chat. Rarely respond to email. Long waits on the phone. Have never offered any viable resolutions to my issues. Speed of printing and delivery - slower than molasses. If getting things to your customer on time is a priority, this is not your service. Since Covid has struck, they've been worse than usual - and there's no customer service help to be found regardless of what channels you try to contact them on. Accuracy of orders - maybe 85% of my orders are correct? And Printful has yet to offer resolution to orders that were printed or shipped incorrectly.

We have just started our business online. We are happy with the ease of this app so far. Lets see what the future holds!

The order was charged, and they did not ship after 15 days. After 15 days I contact and they said it was out of stock. Did not have any email, notification about that?

I'm Using this app to design my own clothes for my brand (www.giosto.ch) since early 2019. I really like the quality of the products. It would be amazing if the shipping time would be faster, not the production time, that's fine. But the time when the product leaves the production, until it's at my customers house. But overall experience is very positive, can recommend it without doubt. Keep up like that :D

valerietylercollection

2020-12-07

United States

Honestly, I'm considering switching POD suppliers. I understand delays happen and especially this year, but their fulfillment estimates should be updated to reflect that. Customer service is one of my top priorities but I don't want to expand my POD product line if I can't give customers reasonable shipping estimates. They need to vet their Backup facilities better or hold them to higher standards. We should be able to get a relatively firm fulfillment time on products to tell out customers. For example current phone case fulfillment is supposed to be 2-5 days. I have orders made recently in the last few days that have been fulfilled and shipped without problem, but then am having to constantly chase an order made weeks ago that is now double that deadline and they can't tell me why it isn't fulfilled or when it should be. Exactly how would you like me to convey to my customer they they were the random unlucky order that got sent to a possibly poorly run or disorganized or overworked backup facility and now there's no clue when they might receive their order and no timeline information being communicated to give them? That's not acceptable Printful. My #1 priority with POD is that you fulfill and ship within the timeframe you estimate or at least reasonably close to that or at the bare minimum can explain how backed up you are. EDITING TO update: Two days later, dozens of chats and messages over the last few weeks and STILL no shipment. Beware anyone who likes to ship things to customers in a timely manner. (Or at least give the customer some sort of a timeline)

Excellent App But most of the products out of stock and this limit my options I Hope You Solve this soon

I ordered my products from them on October 28th 2020 and it is now December 6th 2020 and I still haven't received them.

This tool is helping me to increase sales on my site. The mockups looks great and the quality of the printing is very high!

Obviously, the pandemic has hit every business extra hard, but over the past 6 months, our shop has had numerous orders fulfilled OUT OF ORDER. The worst part is that they were mostly for the same item. One order comes in and doesn't go out for a week and a half, but we would have an order or two (or three) get fulfilled in a couple of days. FOR THE SAME ITEM! At one point we had 5 orders fulfilled and shipped before an older order went out. Did I mention that it was for the same item and no waiting for restocking? We've been very patient with Printful over the last 3 years, but now that our sales are picking up even more, we're starting to get a few chargebacks on items that are taking longer than expected. For instance, we have an order that was placed 9 calendar days ago and still says "Printing." As I said, SLOWER fulfillment is understandable, but OUT OF ORDER fulfillment is a systemic issue that needs to be fixed. Especially since we work with other On-Demand companies that had little-to-no delays during this whole pandemic (except for shipping of course). I'm willing to update this review if we could all get a real explanation on why this is happening because I know other store owners who've had the same issue. If this weren't an issue, I would give Printful a 4/5, but when order fulfillment management causes us to have to spend extra time doing damage control with customers, it takes away a lot of the convenience of using an On-Demand Printing service. They're lucky to get 2 stars. (UPDATE: 12/4/2020) We're updating our response and taking away a star. We have NOT been in contact with anyone (management/leadership/etc.) who has the power to do anything, give us a real answer, or provide adequate credit for the chargebacks caused by problems you admit are your fault. Everyone we talk to has to "get with their team" or escalate to someone who turns out to be on the same level. Meanwhile we're still seeing orders from Nov. 16th and 22nd that aren't in our customer's hands yet, and some haven't even finished printing. Two of the customers have OTHER orders that were placed after that have been on schedule, and some already delivered. It looks completely unprofessional when you don't give us proper inventory status, so we can keep the customers updated. The main point we've got from all of your explanations of the inventory issues is this: Every single item could be "out of stock," but no store owner would know unless we contact you guys and inquire about each order. You've already looked at our account. Please take a minute and check our order flow and try and tell us that it's anything even close to "FIFO."

I really liked the amazing system they managed to put together, printful has a lot of different great products, and Shopify an impeccable web site design platform

Printful is obviously becoming more and more focused on the "big corp" status and like so many others are saying, they dont care about the liite guy anymore. Shame. We've got two connected stores and have not solg tons, but still, when orders are taking months and they dont answer anything else than its not their fault, thats just simple and poor service. Actually, thats not service at all.

Overall, poor. I am writing this review as I am switching to a new POD app. The embroidery is good if you follow their guidelines, which I give credit for, but I did not come to this app primarily for embroidery. I had an issue where I ordered a shirt with white text on black fabric, and the text printed grey. Their way of dealing with the problem was to gaslight me that my t-shirt looked fine and that the text was white enough. I even sent them photos of the text next to a white sheet of printer paper. They replied that a reprint would not change how it printed and that it had printed as expected. As who expected? Certainly not me. So basically I cannot trust them to do my designs justice on a Bella+Canvas tee, their most popular option, and as a result am leaving. They could also have a wider variety of products. Very few hoodie options if you care about material.

I have thousands of products to add to my store. That will never happen with their "product push limit" of only 2 products a day. Seems as if they only care about their established customers and not customers that are new and starting up.

Everything is self explanatory once you get the hang of it. I also love the ease of modifying a product on the site.

I wish there were more printful products! and that they were a bit cheaper as most of the items are a bit on the pricier end.

This app is awesome because it's user friendly, easy to integrate plugs in, and is one of the more popular shopify apps.

I use this app for my clothing brands and they are great. They keep me informed and let me know of updates and the list goes on and on so I am not going to cover all of it on here. So, I am just going to say that they are awesome. I am looking forward to the new products that they add from time to time.