Reviews for Postscript SMS Marketing

Had a bit of a billing issue but Zev was able to help me through chat in record time! I am a happy customer and their customer support team is amazing and very prompt.

Still on my free trial, but postscript's support is beyond stellar 5/5. Very quick responses, extremely patient, and knowledgeable! Zev from postscript's customer service team has exceeded all my expectations for customer service.

Great customer service! We love that you can send pictures with text. Very user friendly and would recommend to anyone!

THIS APP IS A LIFE SAVER when it comes to marketing and reaching customers in a different way! Love this app! Would recommend this to any Shop!

Steve Madden

2020-05-06

United States

Best Service and app ever. The team just spent a very long time with me to make sure I have what i needed! Highly recommend this app!

The team at postscript is great, I've been using the app for just a few days and it's brought in a ton of lost revenue. On top of that Zev on the support team has been there answering my questions for every hour of the day to my 100+ questions. If you're not doing SMS you're leaving money on the table.

Proven results, very happy with the app and the customer service! Would recommend to anyone looking to get their SMS marketing started!

Very impressed with Postscript thus far. It's extremely user friendly but the functionality is much better then what I've seen with the competitors. Also, the customer service is seriously some of the best I've ever seen. We're using SMS for a unique use case and the customer support was out of this world in helping us figure out how to properly implement. I cannot recommend Postscript enough and really looking forward to using it more and more as it's already having a very positive impact on our business.

Postscript has been an AMAZING application. It's easy to navigate, gives detailed analytics, and provides us with a phenomenal ROI. The customer service team has the best group of people who go above and beyond to answer our questions. Shannon and her team usually respond within 5 minutes which is perfect for timely tasks. You can tell this team has our company's best interest at heart ALWAYS. I would recommend to any business who is looking to implement SMS and MMS marketing!

First off, this service is AMAZING! We have had so many questions about different things and each and every time, they reassure us that what we want to do IS possible! The customer service exceeds ALL expectations! Shannon is the sweetest and answers all of our questions without ever making us feel like a bother (no matter how silly they are). If I could give this app 10 stars, I would in a heart beat! HIGHLY recommend!!

very beautiful user interface. Before PostScript I tried three other services and they were all clunky - I also had to "rent" a phone number that's 10 digits long (not user friendly looking for my customers). Postscript allows me to send messages with a short code, I can create keyword triggers and a host of other automations that help my life a lot easier. The integration with shopify and klaviyo is a plus - it was very seamless, and a lot less connecting stuff together on my part (I had to use Zapier to connect the pieces together alot with other interfaces that does not integrate directly). Just very glad that this service integrates directly with two platforms I use most frequently - Shopify and Klaviyo. Customer service also awesome (even on a Sunday afternoon) so that was a nice surprise!!

Four Sisters Boutique

2020-05-01

United States

I love how Postscript not only allows me to segment my customer but their automations have been a blessing! We have just started using them and I love the set it and leave it portion of automations, such as abandoned cart. Loving that I can segment for texts, letting me reward the top customers vs. spending a lot of money texting the entire group! Can't wait to figure it out to the max potential!

The Team at PostScript is second to none! I love the dashboard and how I can track all of my campaigns that I run. I love that I can segment my customers into buyers and what they buy. We have been able to make huge gains on our text service with PostScript and I am so excited to see how our business grows with this text service. We have had other text services for years, and I havent been able to see the growth and be more knowledgeable about texting. With my other text companies I was sending text to LARGE groups of people with no strategy, it was just a send and go. With postscript it is more specific to the customer so when I spend $$ I make money. The only thing I would say I dont like about it is its cost. It's a little pricey and the price might scare you, but it is worth it. Also, it does take about 4-6 weeks to get up and running and get campaigns moving...so make sure you really dig into that the first month and get all of your segments running because that next month will come up quick and you will be like ECK!! Overall great app and great company!

The Beaufort Bonnet Company

2020-04-29

United States

We love using this SMS app! We switched from another and this one is 100x better. Very user friendly and reliable. Customer service is also top-notch! :)

We used this app to directly SMS our customers that left us their phone numbers over the last 14 years. This is a great way to first-line contact a large group of people who are already interested in your business.

We used this app to get a revenue boost for Black Friday, little did we know that 5 months down the road this would be our bigger money-making, and our biggest source of ROI! Easy install, easy campaign planning, easy segment building, easy automation set up, easy everything! SMS is the future, responses and click-through rates are through the roof, and the pricing plans are super affordable! We will never leave this company, they absolutey rock!

Naturalicious

2020-04-17

United States

In my first month with Postscript, I've spent maybe $500 and we've made about $25,000. The ROI is incredibly awesome. In comparison, I was previously an Attentive customer. Their customer service is pretty decent but it's very slow, as only email support is available. Often, it would take 2-3 days just to get a response. With Postscript I always get a reply via live chat within 5 minutes. Shout out to Zev and Shannon for always taking care of my questions quickly and efficiently! Attentive gave me a really hard time about testing out another text message service (Postscript). They don't allow you to have access to your list when you want it access it. You apparently have to ask "permission" to have the list you've spent time and money curating. They held my customer list hostage for over a week after I asked for it, bombarding me with endless questions as to why I needed it. It left a really poor taste in my mouth. Then when they finally agreed to give it to me, they pretended like they were trying to "protect me", yet they still held my list of customers hostage. It was ridiculous. I finally got a manager on the phone and he was so condescending and rude. When they finally released my list to me, they immediately cut off my access to my Attentive account mid-month, saying that I "am not allowed to try out other text services while using Attentive". Yet, they still charged me for the whole month. Terrible, terrible experience. I'd never recommended Attentive again. Postscript has been totally different. The pay structure is far more beneficial. The ROI is far greater. . I thought we were making a lot with text with Attentive but I'd spend about $2300 a month with them and make like $6000 from text marketing. As I mentioned, I've spent $500 to make $25,000 with text marketing through Postscript. Clearly I have way better ROI with Postscript and the customer support is much faster.

Postscript has made our text marketing so easy. The app has nearly everything we need to run creative campaigns and automations – and when there is something we think it could do better, the team is receptive to our feedback and helps us figure out a way to get it done. Even better than the app, the entire team is such a joy to work with. I've never worked with a SaSS provider that cares as much about our success as the Postscript crew does. They're quick to respond, thorough, and go above and beyond to make sure our experience is great. If you're looking to venture into text messaging (or switching from a less nimble provider like we were) , Postscript is the only company you should consider.

If I could give this company 8 out of 5 Stars… I so would! I have used a lot of Text Campaign Platforms and have tried dozens of Shopify apps to help optimize my store and I have to say, PostScript is one of the best companies | apps I have ever used for so many reasons but since I can’t write an entire book, I’ll just write a teaser instead. First of all, IT WORKS & IT MAKES ME MONEY! First of all it does what it says it will do and I immediately saw a return on my money. Using Post Script has significantly increased my bottom line. Not too mention, the price point is very reasonable compared to other companies who offer a lot less. Secondly, it is EASY TO USE. It is soooo easy to use. You do not have to be a genius nor completely app savvy. The platform is super easy to navigate and set up. I love analytics as they help me plan my next move and postscript analytics are super thorough. Lastly, and so important to me is the AMAZING CUSTOMER SERVICE! There is nothing better than a company that actually responds to their clients in a completely timely fashion and really gives a damn. No matter how small or medium my question is, the Postscript team is always there to immediately fix it and their response time is so consistent and has not altered in all my years of utilizing them. Their entire team has been so helpful, I could not possibly ask for more if I tried. Im obsessed.

Shannon was amazing. She answered every question I had and helped me setup my sms quickly. I highly recommend this app.

Do the free trial and you will be wondering why you didn't start SMS & MMS marketing efforts with Post Scripts sooner. Their team makes the integration seamless and the platform is SO easy to use. Not to mention their quick and helpful customer service. Plus, we are seeing increased conversion rates & revenue when compared to email touch points. Will continue to grow with Post Script! They truly are the best SMS & MMS service available.

Excellent, cost effective SMS and MMS platform. Support is quick and implementation is a breeze. Our customers love the quick text updates we send and we love that it's easy to use and track results.

Postscript has been a great solution to quickly get set up with texting for our business. I checked out nearly every which way to do this from developing our own solution to the many other options that have recently come up and Postscript has remained the best option for our needs. They have great customer service, as well, and will help you troubleshoot just about any issue you come across. I would definitely recommend this app to anyone looking to test out texting in their business.

We've used this to test out SMS marketing with our customers and have had a great response. The pop-up messages, campaigns, and segmenting of customers are super easy to use and provide us with lots of options. The team is super responsive when we have issues or questions, and the on-boarding was super super smooth!

Fantastic results. Fantastic interface. Fantastic support. My favorite Shopify app by a wide margin!