Reviews for Postscript SMS Marketing

Postscript is amazing! SMS marketing is a game changer! Their customer support team is very helpful! They answer your questions right away! If you don't have them, you should!

The best! So easy to use and their customer service team is incredibly helpful and extremely fast to respond.

We love using Post Script for our business. It's so easy to use. Taylor was super helpful and kind. I really appreciated working with her to solve our problems/answer our questions. Thanks Taylor, you're amazing!!!❤️

Faith was so kind and helpful! Answered all my questions and explained what was going on!! Definite 5 stars for her!!

Meg was helpful and detailed. I had an additional set of questions and she got back to me promptly with an answer and diagram! Very pleasurable customer service experience!!

WOW Meg is amazing!!! It's hard to get good customer service on message chats, and with most company chats I've often had to stop the conversation to confirm that I'm speaking with a real person because it felt like the people chatting with me were not paying attention or reading my full replies. Completely opposite experience with Meg. She understood what my concern was right away, asked for the relevant information needed, and also looked up my account on her own end to understand the full details of what was going on. She told me what she thought was happening and how she could help and also reached out to her manager to confirm her findings. She then followed up with me the same day with an update, and then again early the next morning with a conclusion on what they had found and what was going to be done to remedy the situation. I am extremely happy with the excellent customer service that we received and the solution to our problem. Thanks so much Meg!!

I am very happy with Postscript SMS Marketing. You can't say enough good things about the platform. Faith was very helpful and super pleasant! She even sent me a guided video to teach me how to resolve the problem if it presents itself again in the future. Thanks Faith!

excellent customer service. We have some problems with our campaigns and they were very efficient. the chat is very useful

the customer service experience is A1! If I could give them 10 stars I would! I love everything about Postscript with the small exception that the credits don't rollover over month to month, other than that I ABSOLUTLEY LOVE IT!

Faith on the support team was a rockstar in helping out with a keyword configure/opt-in issue. Support has always been helpful and very responsive. Can't wait to see how the platform continues to evolve.

Very Helpful with all my problems and very quick to answer my questions didnt have to set there and wait a long time. Great customer support!!!!

This app is great and the customer service is even better. I've contacted them NUMEROUS times and they always answer promptly and help me sort out my issues no matter how complex or how long it takes. SMS marketing is necessary and Postscript is the official platform to use!

Normally they're closed on weekends but I was able to get in touch with Adam Turner at 8am on a Saturday! He was in such great spirits and after explaining to him the problem it was rectified in less than 5 minutes. We're opening today and wanted to use to service so it freaked us out when we ran into the problem at 3am and couldn't figure out the Billing issue. Thank you so much again Adam T!!!!!

Excellent customer service. Extremely responsive and helpful. I get nervous utilizing apps with my website because i dont totally understand the back end. This company addresses any questions immeditely. Its also my first SMS marketing app ive downloaded. Great layout, easy to use, cant think of anything else i would need out of a service/app like this

We are an online boutique that launched a little over a week ago and had some questions about Postscripts. We chatted online with Sandy. If you ever have the pleasure of chatting with Sandy you are in great hands! She was so helpful and is a true gem! We love Sandy!

The support and kindness of the support team is exceptional. Haven't received such great service in years. We are based in Australia and they helped us with getting an AU phone number and removing the time zone time send restrictions. Huge shout out to the support & billing team - thanks again!

Cornell's Country Store

2022-10-12

United States

Super easy to navigate and the live chat option is the best one out there if I run into a snag! Faith helped out super fast and got me going!

Slick Woody's

2022-10-12

United States

Faith was great! She helped me out with a question I needed to improve our Desktop and Mobile Popup!

In the first 6 months of our store being open, Postscript SMS has accounted for almost 30% of our website revenue, with only a 10% off code. We just increased 25% off, and cannot wait to see the results. Their Live Support is great for helping you get things started. Highly recommend.

This app is relatively easy to use, but whenever i'm confused I use the chat. The staff are always so nice and helpful. Couldn't recommend this app more!!

Postscript rocks and is the top performing channel for us every month since we launched. Kaci, Jenny, and Faith have helped in so many ways and are always thinking of new ideas. Their support team rocks!

These guys do everything for us! Come up with ideas, schedule and manage campaigns and flows. Has been the best experience after switching from a larger software. I will not be leaving these guys

Great app. Their support team is always quick, efficient and insightful which is hard to come by these days!

Updated: Tried a couple of different SMS apps. PostScript was the winner in features and support. Their live chat support is always fast to reply to help with any immediate issues. Unlike other chat support where you have to wait in a queue of 20 or more, I've never had to wait more than 1-2 minutes, if that. Fantastic app. Has all of the features you would expect. Never run into any issues whatsoever. Everything always works and runs smoothly. Their support team is topnotch! Always quick to respond and always go above and beyond to help.

Always a great experience with Postscript. We have been a customer for a few years and would highly recommend for all of your SMS marketing needs.