Reviews for Postscript SMS Marketing

Taylor from customer service was so helpful! She responded with questions that I had on launching a sale campaign and got back to me in record time! She answered all of my questions and I was able to launch my campaign successfully.

Always an easy platform with all the extra help we need! Taylor was prompt to help me on the website CS end!

I had some trouble with exporting customer info and some billing questions, and Taylor from Customer Service helped me get around it quickly and was also so very kind.

One of the best SMS apps in the industry. On par with emotive and no up front fees. We had a technical issue because I removed the "ref" code from the initial message and after extensive troubleshooting Taylor a highly skilled and friendly support staff fixed my issue. I will now be using Post script with all my stores! You can tell post script have invested in the right support which is the most important thing for a company.

Great app and great support team! They helped us resolve an issue with SMS previews and kept us updated every step of the way. The app is easy to use and the team is very helpful!

Love this app! Very user-friendly. I love that I can set up not just campaigns but also segments in little to no time. Very friendly and helpful customer service as well. UPDATE 1/9/23 Still loving this app. Meg was super helpful and gave me a quick response to my question. UPDATE 5/25/23 Still getting great service. Taylor was super quick and helpful!

We have used it for over a year and we still love it!! New features all the time is very helpful and support is great as well.

Belong Designs

2023-05-23

United States

Really intuitive and easy to work with! I love the automations and Postscript works really well with our Shopify website.

Great app since we started until now! Their customer support team is very responsive which is always a must with all these shopify apps!

Good app and great team that helps you to get onboarded. Support chat is also a big plus. We love it at Kompsos!

Lightning-fast help is available with their live chat customer service. Faith's quick action allowed me to resolve a customer question in record time.

SMS marketing is obviously the future, and it's important to have a good partner in the technology. The Postscript app functionality and capability is excellent, but what really seals the deal is their hands-on and helpful support. We threw some really complicated queries and our support rep Faith undertook an investigation and solved the case in a way that would make sherlock holmes jealous.

Excellent customer service, very helpful. Truly appreciate her for taking the time to help fix my issue.

Taylor has been very communicative and efficient and is continuously helping me in any way to get my website back up and started! I channeled over to Postscript because of the brands I know that use it and I want my brand to be accessible to easy automation and more. She never let me give up and she has amazing patience and walked through everything! I will continue to work with you guys and thank you again!

Shop Priceless

2023-05-17

United States

Taylor on the customer support team was very helpful and quick to answer a few questions! Much appreciated!

Taylor--for being the realest and sourcing quick solutions while I needed some very time sensitive troubleshooting assistance.

Big s/o to Taylor! She is extremely patient, through and kind. There was something in particular I was trying to accomplish and she gave me steps on what to do also other ways to go about achieving the same thing, we love a queen with options! Thanks again!

First off, the pricing and more importantly, the customer service from Postscript is vastly superior to anything out there. Theyre always available to help with things when needed. For the most part, the user experience is pretty self explanatory and easy to build campaigns with. Most campaigns take like, 20 minutes or less to put together. It's not quite 5 stars for me simply because I've spent an hour designing 2 separate flows with responses to customers replies and both times the campaign never completed. The most recent of these went out to 6.8% of my list when it was supposed to go out to 100% of subscribers. It was a huge waste of my time and due to the time sensitivity of the message, couldnt be sent out later. Just be aware that the service isnt fully functional ALL the time.

Faith was very patient and amazing. Walked me through step by step. Very fast and efficient. Definitely deserves a raise!

Great app, with an even better and great support. Thanks to Taylor for his help and patient with me :)

Taylor was amazing at providing me with the support needed to upload my list and went above and beyond.

Postscript has been an absolute game-changer for our business. The onboarding process is best-in-class, and their team is always available to help us succeed. They have a deep understanding of SMS marketing, and they are constantly innovating to help us reach our goals. And their support, specifically Taylor is beyond amazing! Taylor was able to solve my problem in a friendly and efficient manner. She was very personable and attentive. I didn't feel like I was talking to a bot or that she was talking to 20 other people at the same time. Love this platform but more so the people behind it!

I would like to commend Faith for giving me exceptional tech customer support few minutes ago. This is the first time I have chatted to someone and resolve everything at once and she did not leave me until I resolve the issue and she was able to answer all my questions. Product value increases because of great tech support. I hope you give her a good pay raise.

Taylor was very patient with me and helped answer my questions to navigate the system. She took time to explain the entire process to me and committed to following up. Thank you!

MUD\WTR

2023-05-09

United States

S/O to Taylor! There was an issue with one of our automations and her and the engineering team didn't stop investigating it until they found a solution even though I was about to move forward with plan b. Their team and level of support can't be beat.