Reviews for Postscript SMS Marketing

Rachel was awesome in helping me sort out some issues I was having! Thank you Postscript for having such an awesome customer service team! Much appreciated!

Faith was an amazing help!! She helped me figure out issues with setting up my first Campaign on postscripts. She deserves a raise!!

Faith was my customer service team expert and did an excellent job in assisting with my urgent matter. Greatly appreciate it!

Okay, so let me tell you about Faith! She is a total rockstar. I have contacted support teams from Facebook, Shopify, Smile rewards, and Postscript all in the past 3 days and Faith by far has been the most helpful, knowledgeable, and informative! She dove into my text discount issue and helped me diagnose the problem. I'm so glad she was my customer support agent!!

I'm new to SMS marketing and Postscript has been a really user-friendly app. The customer service is excellent, anytime i've had a question they've always been extremely helpful and thorough. Today I chatted with Sandy who helped me with my own self-created technical difficulties! Thanks Sandy!

Postscript was recommended to me as the leading SMS platform for Shopify, and they have some good features that are hard to find. However, the honest truth is I can't say Postscript is reliable enough to recommend. It's littered with bugs and frequently either fails to send automations or sends them in error, which is a real liability to our communications with our most valuable customers. I've probably spent weeks of my time as a founder working with their support team to resolve bugs and problems with their product. Customer support was initially helpful but frequently fails to follow up and requires reminders from me to solve problems. A recent issue with Postscript caused an order to initiate without a customer's consent, and 7 weeks later we're still waiting on an explanation or resolution. I've worked on software startups for a decade and cannot understand the poor technology execution at Postscript. They are abundantly capitalized, with a large engineering team, and the product cannot be relied upon to do what it promises to do.

When I want to send text messages, it sends text messages, and their support is fantastic. I'd recommend postscript to anybody who wants to do SMS.

Taylor was great and provided great resources! This is all very new to me and I am grateful to have so much help!

Love the customer service ! So glad i got this app. Every time i have a question or need help the chat people are so quick and helpful! shout out to Meg && Taylor!!

It helped my store's revenue so much and Taylor is so amazing and went above and beyond to assist me.

Wolf Republic

2022-08-04

United States

the best, great pricing, great features, easy to setup and responsive support and educational videos to get started

great customer service, my issue was solved very quick and prompt. just started using the app and its looking promising

Faith is so helpful! She assisted in getting my billing issues taken care of. Zen did an awesome job helping me setup automations and answering questions I had. I really appreciate his willingness to help.

I'm new to postscript, I had a question and Faith was able to hop on chat and answer my questions, also provided me links to fix my concern. Great service!

Faith has been such a big help! I am still familiarizing myself with the platform but she has walked me through necessary steps and even created a video showing how to create a coupon. Great support! I do think the platform is hard to navigate and not super user-friendly but that might change the more I use it!

The Obcessory

2022-08-02

United States

I am VERY new to SMS marketing so I had a ton of questions getting everything set up to flow for my business and Sandy and Rachel have been SO great at answering all my questions - sending over links and making sure everything was running smoothly - I haven't sent out any texts yet, but just on the customer service alone its a win!

I HAD A LITTLE BIT OF A PROBLEM AND FAITH WAS HELPING ME ON THE ONLINE CHAT FIXED THE PROBELM AND DID AN AMAZING JOB!!!!!!! GREAT SUPPORT

I was experiencing a few issues with my Klaviyo/Postscript integration, and the customer support team at Postscript is unlike any other support team I've ever worked with. Every time I use the chat feature, someone responds immediately and actually sounds like you're talking to a friend. The team has gone above and beyond to help me solve my problem (including sending screenshots and asking really good questions). Usually with other customer support teams, you create a ticket that is answered in a while in a vague/scripted way. HUGE shout out to Faith from the Postscript team for truly acting as an extension of our team and helping expedite approval processes for us. Faith tried MANY different solutions to try to assist and I appreciated her persistence and resourcefulness. Highly recommend knowing you WILL get the support you need.

I opened up my site with new items for the week and the app was down and inoperable. I was unable to send out notifications for our items and the timing it crucial. Still am not hearing any response from customer service. Very disappointed

I appreciated the quick response I received and how they followed up to make sure they answered my question.

Sandy Q. is AMAZING! Your knowledge, speed, and recommendations to help me improve my automations and connection to my customers just "wowed" me! She is the exact professional needed when working to improve your business.

Postscript is a beautiful and functional application; I reached out to support to help me remove a widget, and Tasia responded quickly to my request and helped me resolve my issue. The entire onboarding experience thus far has been superb and looking to continue my business relationship with Postscript. Thanks again, Tasia, for the quick and effective support.

Postscript is great! I have found that using it has really kept my sales up compared to using only social media marketing. Thanks so much to Faith in customer service for helping me when I needed it today!

Having the live chat is soooo helpful! My question was answered within seconds and it included a video so that I could follow exactly what she was doing. Thanks Faith!!

Everyday Chic Boutique

2022-07-21

United States

Postscript has been so beneficially for us! The support (specifically meg) have been nothing but helpful to me and my team! I am SO appreciative of them! <3