Reviews for Postscript SMS Marketing

Love this app! Seamless integration and customer support goes above and beyond every single time. Highly recommend!

bioClarity

2021-01-20

United States

Great customer service, direct integrations with most of the apps we use which allows us to customize our communications on sms in a seamless way. Their team is always open to explore new ideas presented by clients and they make changes fast. Highly recommend.

Just signed up- but LOVING this app so far! I can create texts that look like they are actually coming from me, not a "robot". Customer service is exceptional too! Very helpful and friendly. (Thank you Bryan!!) Highly recommend!

Sylvia was such a great help when I had issues with the app. She was patient and detailed. I needed to fix my upgrade and it was difficult for me. Sylvia made sure to fix the issue

Super easy to set up and the support is top notch! Great interface and really intuitive! Integrates with Klaviyo rally well!

Excellent app and even better customer service! Bryan from the customer support team helped me out very much and got my campaigns running!

This app has been very helpful. Integrates with my email list. The segments are helpful to speak with my customers, as well.

This app was the perfect finish for my website! The person that helped me was so quick and funny :) He fixed the problem in under 5 minutes

Sylvia helped me with a couple questions I had and she was great to work with. Quick to reply and patient in my delayed replies! She was helpful and friendly!

I just downloaded this app as I was looking for an inexpensive solution to my SMS subscriber list collection problem. The current app I use collects email subscribers for me, it can collect SMS subscribers too BUT I don't use that feature because it's too expensive. Finally, today I found Postscript! They can also do both features, and they have the main automations incorporated, as well as campaign features in their app. I love keeping my Shopify app life simple, and this app definitely offers all the subscriber collection necessities, plus the addition of automation and campaigning. When I first loaded the app, I had a few questions, I message through the apps chat and within seconds had an expert reply. Sylvia, the expert, patiently answered all my questions, and helped me out each step of the way to gain knowledge about what I can do with the app. I'm actually thinking about switching over completely to this one app. I rarely leave reviews but I swear my experience already has been so good. I love the fact this app offers GIFS in SMS. HOW COOL?! Amazing way to connect with your customers. Honestly, I'm excited to use this app. I've been in business for a year and was looking for an app this long, and I wouldn't have signed up if this app wasn't truly amazing. Great job guys.

The Postscript team and platform are great! I really appreciate how detailed and advanced the self-serve tools are and the customer service team has been extremely responsive and helpful with troubleshooting, integrations, and any other questions I've thrown at them.

Customer service is outstanding. Anything we've had a question about has been answered and everyone is nice. Bryan has helped us tremendously!

Much about your experience depends on who you get for a customer service agent. Sylvia is awesome! She even made me a video illustrating a solution to my problem. I wish there was a phone number, though, so that I could talk to someone when I'm having problems with the app.

I used the app to build my relationship with my customers. So far it has been easy to navigate. I needed assistance from an agent (Sylvia) she responded quickly and was able to get my issue resolved. (Less than 5 min wait time)

awesome app. tried other options , but they weren't as efficient as Postscript. as long as they keep improving their platform , they will be best in SMS marketing. Also thanks Sylvia from their customer support team , she is awesome :)

The customer service is amazing! This is our first time trying SMS and the postscript team held our hand and never ever rushed us. We asked so many questions and they let us know about best practices and even gave us ideas!

The support team is incredible. They're all quick to respond and will go above and beyond helping you with your question and even suggesting different strategies.

Highly recommend, Bryan was great. Dealt with some bad representatives before.. Bryan is a keeper! Thanks!

This app has is one of the most important to have on your store! It has generated us thousands of Dollars in the past week! Plus great customer service!

Sons of Hollis

2021-01-11

United States

I just signed up and so far so good. Their support team especially Sylvia has been amazing to work with. I would highly recommend Postscript if you're comparing SMS marketing apps.

Fantastic Customer Support! Love the help I got when having technical issues. Overall, great app and great support team!

I haven’t had any major issues so far which is great. I’ve had the app for about 30 days now and it has worked just fine for me!

I'm very happy with this app so far. I have tried several other companies and been disappointed. The features are great and the customer support is even better!

Brian is the MVP. Awesome support and understanding of your needs. This man here is golden. He walks you through what needs to be done and full assist. Patient and awesome

Wonderful SMS marketing app! Perfect for my company! The customer service was wonderful! Download this app tday!