Reviews for Postscript SMS Marketing

customers were complaining that they coupon codes weren't working i was petrified but Taylor help me out to get things back on track. Thanks again

I am new to e commerce and have received the best support from the post script team. The platform is easy to use with lots of content to help you learn more and grow your business!

After a lot of back and forth on the best platform for us, we decided to go with Postscript and have been thrilled. For a moment, we explored other options, thinking maybe we were missing out, but after all was said and done, we came right back here. Postscript offers all the bells and whistles with SMS and maybe even more importantly, their support team is incredible. We have had nothing but good experiences from the sales team, to our dedicated CSM, to the amazing people running the support chat box. Really bit fan and highly recommend!

Modified Decals INC

2021-11-08

United States

I just downloaded this app, seems like there's a lot that you can do with is, the customer service was great so I'm looking forward to seeing how it will help the store drive subscribers.

I'm very new to this platform, and I had questions about creating a unique acquisition keyword during the free trial period (the only thing not allowed during the free trial). Kyler was able to help me in a jiffy. Loving it here so far.

Hearthy Foods

2021-11-08

United States

So far this app has been a lifesaver. Super friendly user experience and easy to pick up. Customer service is also top-notch. We've seen conversions in just a few days. Any issue I've run into Michael has been able to resolve in just minutes. Couldn't recommend it enough!

Michael was so helpful!! He helped me solve how to better segment my audience in a really creative way. I cannot thank him enough for his skills and excellent customer service!! Using Postscripts has been a fantastic way to connect with our customers and we have been very happy.

I'm still getting to grips with postscript. It is a very professional APP, with probably more functionality than a small-medium sized business needs. I use Omnisend for all my email blasts now and Postscript for texts. its not expensive considering the returns you get and much cheaper than say FB ads. The only drawback is that you have to watch carefully the number of credits you use, because if you have a text with lots of emoticons (which often end up as counting as 3-4 SMS credits) or texts which are resent after xx days if unread, you can burn through your free monthly SMS credit allowance quickly. Am extremely happy with their customer service too.

Postscript is easy to set up, their templates are straight fire, and their customer support team is so friendly and helpful. Their new Flow Builder makes scheduling campaigns so much easier! If you aren't already doing SMS marketing, get on it. I was honestly so surprised at how much money I was leaving on the table.

OneAimFit

2021-11-05

United States

Great App and great people. Bre was amazing. she sorted out all the problems that i was facing in enabling my abandoned checkout sms and the subscribers popup. Thank you Bre. Excellent support.

Postscript's onboarding and support team have been incredibly helpful and a joy to collaborate with!

i needed some help and bre fixed the bug and was able to get it up and running! great customer service

Honestly this app is so easy to use! Not only that, but the customer service is really what keeps me. Love it!

This app works great for setting up automations. and when i ran into an issue or any sort of confusion on anything the customer service was great

They did a great job of providing quick and helpful info! I will go back to them when I need help in the future!

the best app ever and amazing customer service. I highly recommend it to any Shopify store. Keep up the great job!

We didn't realize how big of a difference SMS could make until Postscript! They are both a great platform and readily available to assist when needed!

The best SMS app ever! Support is really patient and helped me to solve my concerns. I feel the care of their support team and they follow up just to make sure my concerns are solved. I really recommend this app.

Very new to Postscript. My first interaction with support was excellent. Thank you Michael for all of your patience and knowledge.

Lots of hidden and buried features, click thru is extensive, but customer rep Bre was very helpful. ok

Paddle North

2021-11-04

United States

So far so good. Still early, but support has been great and seems to have garnered good results early on.

Love this app! It does what I need it to do and support is also great! I recently worked with Michael from support and he was super helpful! He helped me set up segments which was needed for my campaigns. Will continue using this app again!

BIBA LOS ANGELES

2021-11-04

United States

Michael rocks! He patiently explained how the app works. This review wants us to type 100 words and honestly this is all: 5 stars.

Taylor was awesome, when I needed some help, she checked into my issues and made sure they were resolved quickly. It really wasn't an issue on postscript side more of a user error, but she answered and was very helpful!

Serei Swim

2021-11-03

United States

Amazing response from support - so friendly and always there to help. App easy to use and has all of the features I'm looking for when it comes to SMS!