Reviews for Postscript SMS Marketing

The app is incredibly user friendly. It's ready to go out of the box. I installed it but then didn't get around to customizing it for a couple of weeks. Then I discovered it was bringing in a lot of sales. By default, right at install, there are 5 flows preconfigured for you, even with engaging gifs - without making any effort to customize yet, all I did was activate these out of the box flows and they led to sales. The customer service is extremely responsive. The interface is very smart but also flexible, unlike some competitors. I'm currently testing additional apps, but so far, Postscript is the winner in all areas.

Postscript ROCKS! The support team is unparalleled. Bre on the support team was beyond helpful, she went above and beyond and taught me so many new things. What I love about Postscript is they help you on the spot, they explain everything in detail whether it be with photos or videos. The Postscript marketing aspect has really helped engage my customers and they have been returning to shop way more frequently since signing up! I can't wait to see how much my business will grow with postscript!

I've chatted with 2 customer service agents since adding this app about 2 weeks ago. They are very helpful with anything you have questions with which I appreciated. I am loving this app so far!

This is such a great app for businesses! Our business has grown using Postscript! I recently had a couple questions and the employees, Bre & Sandy, were so hepful! I highly recommend this app!

Amazing tool for my ecom store! If you need a strategy to recovery sales Postscript will help you :)

Customer service was very helpful , knowledgeable, and accessible. I was very pleased with my experience

Vengo desde Klaviyo ya que lo utilizo para email marketing y estoy muy complacida por esa parte. Sin embargo, quise hacer un popup para SMS y se me hizo demasiado de difícil, todo fue muy complicado. Sin embargo, con ustedes fue muy rápido, sencillo, y fácil. ¡Gracias a Taylor por su ayuda!

So far, the app has been great! The customer service has helped with everything I need (plus more) and it's been very user friendly. Excited to see all the app has to offer!

I just started using postscript its super easy to set up. Campaigns are easy to use and am already starting to see conversions from it!

This by far is the easiest and well designed app I've used. Support is always available and willing to make your life easier. I usually don't write reviews but I've been using for awhile and you can't go wrong with this one!

Really easy to set up, straight forward dashboard meaning its very easy to navigate and edit to your taste. Briefly hopped on to the chat to make sure it was all working ok after I completed the set up. I was met with a super friendly and helpful member of staff (Sandy Quiett) who helped with my query immediately. 10/10 thus far.

Taza Chocolate

2022-02-10

United States

The Postscript team is always available to help troubleshoot setup questions at a moment's notice. Highly recommended!

I was having issues logging into a link for a campaign I was doing. Taylor was so helpful with assisting me. She tried every troubleshooting method to help me. Her customer service was stellar and extremely helpful! Thank you Taylor :)

Kyler's been of very good assistance. Awesome support paired with awesome software, what's not to like.

It was really fast and easy to learn how to work with the app. I really look forward to more integrations with other apps.

Love the app its very easy to use. I came across some issues with my billing and Porshai was very helpful.

I have used Postscript for 1.5 years now. We have had TONS of issues, but support was usually there to help. I should've left the app months ago when campaigns were supposedly sending (and I was paying to have them sent), but no one was receiving them. Postscript brushed it off like it was a one time error and fixed campaigns. Without me noticing that no one on our team received campaign I would have never know it didn't get sent out correctly. However, that is not why I would not recommend. I would not recommend because since we started with them we always had the same short code... A short code is text blank number with blank word to sign up for our texts. We noticed that although people would text the number our list wasn't growing.... turns out another brand with similar name purchased our short code, so they were getting all of our subscribers. Postscript NEVER told us that our short code was no longer offered by them. We emailed them to see why our short code wasn't working and they said they are no longer offering them. We would need to pay $1,000 A MONTH if we want to use our short code that was previous free. They said they sent emails letting people know short codes were going away, but I did not receive a single email. This is a huge deal and not something that should've been emailed or brushed off as not a big deal. They should have had a pop up check box in app, so that everyone had to acknowledge that it was not being offered anymore. I personally think they did not inform their customers because they didn't want a mass amount of customers leaving. Unethical in my opinion. Overall I would not recommend. I would recommend Klayvio or Attentive.

just started using the app, customer service is on point, they are making it very easy to navigate this app!

It has significantly helped me grow my business and the customer service is top notch. You are fully supported every step of the way!

I looked at numerous SMS apps and Postscript hands down was the winner. Easy integration with shopify, EXCELLENT customer service (even on the free trial), the support department is extremely helpful and responsive. Postscript has taken my business to the next level... I'm a lifetime customer!

Postscript is one of the best investments I have made for my business to date. After struggling with average email open rates, I sought a more effective way to engage with my customers. With Postscript's easy-to-use tools, I quickly grew my list and converted engaged visitors into buyers. Postscript also helps my brand deliver personalized service. Customers can make inquiries, reach out for support, or reply to text messages at their convenience. Lastly, I cannot say enough about the support team at Postscript. The Postscript team is genuinely passionate about the success of their clients. I appreciate the empathy and care from my lovely Account Manager, Ally, and my outstanding Customer Success Manager, Travis. Travis' in-depth knowledge and diligent guidance have helped me implement best practices, exceed my goals, and grow my average ROI to over 60x. If you are a founder like me and seek the best app to help you exceed your marketing goals and grow your business, Postscript is for you.

Great app for sms marketing, really appreciated! Also, support is quick and very helpful! I recommend

Lively Ink

2022-02-04

United States

I love this app. It's easy to use, and best of all, their chat support is readily available if you need help ! 5 stars for getting you going on your SMS texting campaign

I love the Postscript / Shopify integration! It has made communicating with my customers so much more personal and convenient. Also, shout out to the Postscript support team, who are the BEST out of any software company I've worked with. They are always so competent, kind, and cheerful.

Super fast response time and patience from the customer service team. Very happy with the PostScript app!