Reviews for Justuno ‑ Email & SMS Pop ups

AMAZING! I'd give them 10 Stars if I could. Seemingly endless options for timing & customizing popups. You can create different rules for popups for how and when to show them. Plus editing them is super easy and straight forward. Also important, they have mobile friendly display options. Oh and the Chat support is great. Miguel rocks! I'm no coding genius nor tech savy, but Miguel always takes the extra step to help me figure out the difficult stuff. Super fast responses, it's like someone is literally right there helping you. UPDATE: Just reminding everyone in 2023 we are still super happy with Justuno!

Justuno is a massively overpriced with a confusing user interface. They also charge for extra traffic to your site even if you're NOT using any pop ups, and require a 30 day notice to cancel, which will leave you holding the bag for an extra payment when you try to leave. Their VP of Customer Success, Kelsey, made sure to enforce the charges and refused to help in the situation. You'd think for a company as big as Justuno, they could afford to refund a customer for a month that they didn't use their product, instead of overcharging them on their way out the door. I would highly recommend a product that is easier to use like Optimonk.

** Update to our review The JustUno team reached out to us and made things right. They've provided a refund for our annual subscription and apologized for the delays in responding to us. I've changed our review rating from a 1-star to 3-stars. We successfully used the app for pop ups on our website for over 2 years and it served our needs well. ** Decent app but be aware of their customer service. Like the other negative reviews posted, we've been given the run around multiple times when trying to cancel our annual subscription which auto-renewed without notice. What's frustrating is that we heard back from their support team once offering us a solution to which we replied. It's been radio silence ever since. We are out $907 because they can't respond to a simple email. I can't recommend JustUno to any businesses looking for this sort of functionality. There are plenty of other options out there with much better customer service.

Awful. I used this app on a paid plan, have asked twice for them to cancel the plan since they don't allow you to cancel in the app (hate that) and they still haven't done it. What is going on?? Cancel my plan! EDITED: they responded here saying they followed up via email, but never canceled my subscription! Just do what you're supposed to do. This is not rocket science.

Justuno is very powerful, I just teamed up with Miranda from the managed services team and she is AMAZING. I am seeing results each month based on her help with strategies to optimize customer experience on my site. Thanks!!

Thisa pp doesnt show popups on my wesite tried 4 of them nothing works and before it worked for some days ....deleting now as i need fast respond but they take days to reply :/

Can't access their backend in this morning and keep on say "please try again"..............Can someone check it?

Gave this a try. Wow at the Windows 95-like template designer. It's the most user-unfriendly experience I had for a while. Tried to edit a standard popup template for gamification and gave up. This app has been up for years and I'm sure they keep the very first UX they came up with. If you are willing to invest hours in trying to understand how this thing works, it should be okay. Sorry, but I cannot recommend it.

I FOUND IT EXTREMELY DIFFICULT TO USE. I've reached out for help, but no one has ever emailed me back. Horrible experience. Therefore, I've deleted this app to look for something that's more user friendly and has good customer service.

We've been really pleased with the ROI from JustUno over the years. The available features are truly impressive. As a JustUno Plus account we've had the pleasure of working with Miranda as an account manager over the last year and we've learned so much about how powerful this tool is. She's helped us in countless ways and we've been really happy with both the increased revenue and support we've gotten from working with her.

Slightly Buddha

2022-08-20

United States

Worked fine. I'm giving it 2 starts because this seems to be one of those operations that won't let you just cancel your subscription. You have to wait to be "contacted" by a representative. It's been over a week and no one has reached out to help me.

Very happy with the support I got from Justuno. Had some issues on setting up an exit intent popup and Luis at Justuno help me to get it sorted and ready to fire. Great service!

There are many options for customizing rules and design which is great for making maximum from your promotions.

We've been a JustUno Plus user for some time now. It is an outstanding tool that lets us present to right message to the right visitors at the right time. Miranda Galindo our account manager is knowledgeable in all things conversion and has been very helpful to increase our conversion rates and our ROI. Highly recommended and a total no-brainer, Justuno has and continues to pay for itself many times over month after month.

The app is great. It has lots of powerful features that actually convert. A lot of technical details which is great, because we can customize and segment. We had some confusion regarding the pricing plan. However, the support team and account manager were helpful in resolving the situation for us.

Miranda is great! The app does so much more than any others I have used. AI commerce on cart page is a game changer for AOV

The tool itself is great but comparing to similar tools that offers the same functionalities it is overpriced. but when i comes to the plus service THIS IS A TOTAL WASTE OF MONEY.. I t is a kind of walking you through the tool and teach you how to create stuff. I did no check but I am sure anyone with some experience with the internet will be able to find his way through... the best thing about the PLUS service is the RECAP email they send after a zoom call .. to be honest it is a real detailed email :)

I try to publish a window for a discount but it says that for security reasons of a form of its partners it does not let me publish

Excellent App. Miranda has been very helpful in increasing conversions and keeping our customers happy. Highly recommend. Annanda Chaga Mushrooms

Miranda Galindo has been absolutely amazing. She is kind, fun to work with, very insightful, and provides a lot of helpful suggestions that produce results. Our original CSM left the company and we, unfortunately, received a new CSM that wasn't very attentive. However, we requested a new CSM and were placed with Miranda - we couldn't be happier with the switch. We love the Justuno platform and learn something new that we can achieve almost every day through JU.

This is a really nice app for enhancing your customer engagement strategy and provides lots of optimization and performance opportunities. Miranda was extremely helpful and valuable in supporting us through the process.

I wanted to improve the overall popup experience and getting stronger upsell results. but it turned out on a slow onboarding experience, the editor UX is really primitive.

This pop up app is just ok. First, we had zero customer support available to fix our issue with Cyber Monday banners not showing up. There are a lot of odd UX issues such as the publish calendar displayed as Monday - Sunday rather than Sunday through Saturday, as we are accustomed to in the U.S. The simple usability issue caused me to schedule critical Black Friday and Cyber Monday banners on the wrong day! Also, I find it very odd to have to inject custom code to make the whole banner clickable. I feel like this is such a common feature to expect that requires 10 steps to get it going. Lastly, it should be assumed that we want to create a banner for all users including desktop, tablet and mobile, so these banners should be designed similar to any other WYSIWYG website builder and allow to toggle between different device views. For some reason, I have to duplicate (also located in a weird place under Settings) the banner and then make changes for another device screen size. It's way too labor intensive. Sounds like they don't do any kind of usability testing.

This app has completely changed the customer experience on our website. There is always something new to A/B test, implement and optimize within the Just Uno platform! Our Senior Customer Success Strategist, Miranda, has been such a pleasure to work with. She is super knowledgeable and has really helped us so much in building out the strategy + implementation of our campaigns. She is always on top of quickly responding and answering any questions we have. I definitely recommend this brand!

Justuno has been amazing. I work with Miranda and she's been the biggest help. She's troubleshooted issues with our theme and the pop-ups we implemented to make sure everything works as expected. Any bumps along the way have been worked out. They help test all of our pop-ups and go over stats to make recommendations for new pop-ups. It's been great to have them as almost an extension of our team.