Reviews for PH Ship Rate & Track for FedEx

Excellent support team! I am starting to use the app and it seams very straight forward. Look forward to see its possibilities, compare to the FedEx dashboard it is a breeze.

STATE Bags

2021-08-05

United States

Addina was super helpful in resolving my issue. She resolved it quickly and efficiently. I really appreciated this as I was having trouble and it was already 3AM on my side of the world. Addina jumped in and helped me with my issue via screen share. We have been using this app for some time and love the convenience and information it offers to our customers. Thank you!

Amazing support! The app is very smart and easy to use. Saves so much time!!! The setup was fast and great help from support.

This App is very smart and easy to operate our shop. We could cut down more than 15min for each order shipping process. And also great support from PluginHive team for setup when we installed App.

Northwest Hop Farms

2021-07-28

Canada

This app has really helped our business grow. We will continue to use this app for all of our fulfilment.

The support team at PlugInHive has been so wonderful so far, I just wrote an email to ask for support and Addina has been very quick with my needs. This is the excellent customer service one can expect.

The entire support team at PlugInHive were so wonderful to help me, especially Prathyusha who stayed on the phone with me to configure Shopify and got our special FedEx Flat Rates operational for US and Canada. So awesome and I'm so happy Cheers, David Takeover Industries, Inc.

While it doesn't have the same functionality of Shopify's native shipping options, this is easily the best option for shipping with FedEx through Shopify. Once set up, the app is easy to use and operates as promised. Perhaps most importantly, the support team is fantastic and helpful. If you're hoping to streamline your shipping process and use FedEx and Shopify, this is what you're looking for.

Customer Support is very helpful with setting it up on our store. Addina and Prathyusha were able to answer my questions as well. I recommend this app!

The app is very good and is the only one in the app store that gives you all the options...but... the customer service is EXCEPTIONAL!!!! Just WOW!!!

Great solution for optimizing delivery time periods. Now, we don't have to generate each lablel indiavidually. We are able to generate the labels with a single click. It was very easy to set up with our FedEx account. ¡Great plug-in!

I would like to start off and say thanks to Shopify for providing me with FedEx shipping options. I did review 1 to 2 other companies. After my review I have chosen ship rate and track FedEx company. This company provides a great app it was very easy to install and they also provide self help videos. Communication was great and they also helped with my FedEx account set up within about 48 hours. After my account was all set up I did receive an email from the customer service and a courtesy phone call. Customer service me provided assistance how to set up a shipping label and I was able to ask multiple questions. I rate this company five stars highly recommend it and it's worth every penny.

The support team has always been very responsive to any queries I have, often offering to do what is required instead of just passing me off to a knowledge base somewhere to figure it all out myself. Highly recommend!

This app makes shipping easy! The customer support is also extremely helpful, and they are quick to resolve any issues.

This app saves SO much time as I was previously manually entering details on the Fedex portal. There's a bit to set up and get it customised to how you like it but the support team is super fast and helpful. Thanks!

Great Technical Support! A total walkthrough about the app that makes it easy to use! If you're using FedEx shipping I would recommend this App.

**UPDATE JUNE 2 2021 Pluginhive actively worked to help fix the API issues once they were able to finally identified the issue. We are no longer experiencing the issues mentioned below (kept the original issue for documentation purposes). For that reason - I updated the 1 star rating to a 4 star rating. We appreciate the promptness and diligence by Pluginhive on achieving resolution on this topic. ----------------------------------------------------------- This plugin wont always fetch rates from Fedex. Contacted customer support and sent in screenshots of the error showing that there were no rates and that we dont ship to your state.. Their response was that they tested it and got a rate. I explained to them it is happening sporadically, and again provided new screenshots of more customers errors. They responded with that they tested it once and got a rate. At this point we are going to drop their service and find another. We lost a considerable amount of sales from this error and it seems that pluginhive doesn't care. If you are planning to have a high volume ecom store, i would avoid this app.

Amazing service!!! So thankful!! We were facing some issue with the connection with FedEx at first and then asked for a personnalisation on our packing slip and all the members of the PluginHive team helped us to solve this in a time record !! Thanks to the team, they really care about the problem and did everything they could.

We were facing some issue with the Importer for record but all the members of the PluginHive team help us to solve this. Thanks to the team, they really care about the problem and did everything they could. Magnifique service!

My company was losing on our shipping quotes and we desperately needed a more accurate solution to provide our quotes. After a few emails, back and forth with PluginHive, we were quickly able to set the appropriate configurations and now our shipping quotes are nearly dead on. Great app and works as advertised, thank you PluginHive!

This app has made our shipping processes much faster and is a great solution! For any issues we experienced, Customer Service was very attentive at finding a solution.

I just downloaded the app. Had some issues with the settings. Emailed CS and they took care of it all. Everything up and running smooth. Thank you

Great CS support. Helped me resolve my issue very quickly. I will recommend this app to any one trying to ship via FedEx

The best app to deal with FedEx! They are very very professionals and very responsive when we asked them.

This app works perfectly, with no bugs. and the customer service is always there to help. so far so good!