Reviews for PH Ship Rate & Track for FedEx

useful app and best customer service ever! i would recommend to use this app, no more hand writing for orders :)

This app is Extremely helpful and helped us a lot. I highly recommend this app. The support team was great and they helped me with other context too.

This app is awesome and exact fit to our requirement. Especially the support is too good and they were available everytime when the help is needed.

The team is always very helpful at fixing a bug if one arises, I've not had any issues really though. App usually performs perfectly.

I downloaded this app to integrate our FedEx account with our Shopify store, offer our discounted FedEx rates to customers and create FedEx labels. It works perfectly and their customer service is great. Jon walked me through the setup and gave very clear, patient instructions. One great feature I was not aware of when I downloaded the app is the box packing feature. Once you enter the dimensions of your products in the app, it automatically calculates the box sizes needed for an order based on those dimensions. Huge time saver. I am glad I found this app and highly recommend it.

This app is worth the 5 stars just for the help from customer service. Sorting out the shipping is complicated however you do it, buy having this app it helps to integrate it to your checkout so customers can see live rates and any taxes. Plus it takes out any risk of copy/paste or re-typing customers address because you can print labels directly .

Great app -- very helpful in displaying rates and ship times to set the correct expectations for our customers. I have worked with Anees who was very knowledgeable and helpful in getting us all set up with Fedex integrations.

Ilios Lighting

2021-11-22

United States

I am only into day one .....but hands down the best customer support I have yet to see on the Shopify app store. I called to ask a question, they immediately got me on a zoom call and sat there with me for 30 minutes while I went through my first order batch. Beyond impressed.

We use this app to ship our products around the US and to print labels quickly. The support was very attentive and helpful in the set up process. It took some time to confirm all of the account details, but they made sure to be responsive and see it through. Now that it's set up it makes printing labels so much faster.

The App is reasonably complicated to set up but then logistics, in general, is overly-complicated in the first place! However, after perseverence with FedEx and the Ship team we got it going and, well, not sure how I ever managed before. I wish I could have had access to a FedEx account and this app 3 years ago!!!

Best service ever, I had a problem with FedEx One Rate, they respond me quickly and call me All fixed super

Customer service is great and app is easy to use. Only issue I had was with set up and learning all the details for alcohol shipping. App makes shipping so much easier!

Really glad to be using this app. It is highly efficient and makes shipping with Fedex super easy. They also have great customer service. One of the agents, Addina, was very helpful and so patient in guiding through the issues that I was facing. Highly recommend this app!

Addina has been very help with the process of setting up the app for us. This app is a game changer and we are very happy to be setting it up right before black Friday. I recommended is app to everything for maximum shipping efficiency AMAZINGGGGGGGG We was also followed up by Anees. She was able to put the final touches on our account we are all good to go.

Excellent customer support. Received a call back within 10 minutes after a ticket was submitted to the support team.

The developing team was extremely helpful. I had some issues with the app and the team took only 1 day to help me fix it. Very very helpful. Totally recommend!

Their support is extremely quick and responsive, and it just works. Enables all of the functionality we were looking for.

Great app. Works perfectly and makes life a lot easier for your store shipping needs. Highly recommended.

Such helpful and responsive customer service team! A great app, highly recommend to small business owners

I have contacted customer service many times regarding many concerns and they really helped a lot. We are trying to display the estimated shipping time at our checkout page by full integration, while maintaining 2 constraints: not showing the customers the exact courier company, nor the shipping cost. This is one of the few apps that provide this kind of integration and its really helpful!

The staff is extremely helpful! Setting up FedEx shipping is pretty complicated when it comes to getting your authentication key, printing test labels, etc. These guys were really helpful getting us approved with Fedex and customizing our settings so our negotiated rates showed currently.

Extremely helpful and professional helping solve some issues with the commercial invoice settings. I highly recommend this app.

A very well developed app with great features. Also, the customer support team is very prompt and helpful.

One stop solution for our shipping label print. The support team *shoutout to Addina* really helped us a lot in setting up. The process took less than 24H, and all the team have quick responses. Very satisfied with their app and support!

I used this app to help integrate Fedex shipping on our website. It was seamless and John was very responsive and helpful in getting everything sorted out. It does exactly what we hoped it would and are very happy with the product.