Reviews for PH Ship Rate & Track for FedEx

Dailybuyys

2023-02-03

India

This app works great. Support team is very good and helpful, they are resolving all types of issues by using zoom meting

I love the Support that this App gives! Shashi Kumar is very hands on and gives great tech support. He was very concerned about my issue that i was having and went above and beyond expectations.Thanks for the zoom call and If i ever have a problem i hope to get you again.

Displaying the shipping rates at checkout page works greatly. The support team understands what they should do. They helped us via Zoom meeting. Thanks.

Love this app & their customer service! We are saving time & money by being able to print FedEx labels from our Shopify store. We used to manually type in the order addresses into FedEx.com which opened us up to incorrectly inputting the addresses. We also had to enter the weights & dimensions of each box. We contacted customer service to help us integrate our FedEx account with their app. Addina quickly responded to our email and had us all setup within the hour. We wish we would have set this up sooner.

The customer service is great. They are very easy to get ahold of and willing to assist. Shashi Kumar was extremely helpful.

The support is very helpful specially to Miss Addina. She help me troubleshoot our issues. Highly recommend this app.

Galen Leather

2023-01-24

Türkiye

We have been using this app for 3 years.It was useful so we recommend it to everyone. Now we are experienced an issue for 9 days, sent several emails but didn't get a solution.We can't use app , we can't create labels , delayed orders so we have many unhappy customers because of Pluginhive bad customer sevices.

Quick response time in answering my questions. The system is very user friendly when printing labels.

The Support team has been very helpful in setting this up. Looking forward to using the app.

This app is great and works well with our existing processes and work flows. The Support representative, ShashiKumar was fantastic during our implementation!

We have used this daily for over a year now. We are still happy with it. We used to copy and paste addresses into the FedEx Ship Manager. This saves us time and reduces errors. Whenever we have a question, someone is quick to help us.

Our customers haven't actually opted for shipping with the app yet, but I can tell you that the customer service on the set-up was great! At first, I was really discouraged because I was trying to use a flat fee and a free shipping option along with our own fed ex express rates and I couldn't get all three, but Shashi Kumar set up a Zoom and now all the options are visible now to our customers. He was pleasant, helpful and it was all easy to understand with his guidance. Be aware, there is a time difference with their customer service so just let them know your timezone and a few blocks of time that work. They came back to me within 12 hours (on a weekend) with an appointment in my timeframe. I can't complain about that kind of customer service at all.

Would not recommend this app at all, it is very limited and has no advantage over the Shopify base shipping options.

Really bad, I want a refund, I signed up and it did not work. It dd not recognize my Fedex account. I tried to cancel it and it won't let me...

Shashi Kumar is my favorite custom support agent. He worked with me on a zoom call to problem solve and figure out my problem. Thanks Shashi!

great app, and even better support team using it for FedEx from the Czech republic .................

Support from the PluginHive team has been incredible and fast! We switched from WordPress (also using their tools) to Shopify and the team was able to help us get things working properly.

The worst pile of xxx ever. I would rather use FedEx direct and spend the time writing out the labels. This app is full of bugs, never works when I need it to. I am paying way too much money for hardly any use, and when I do come to use it, it works like tripe. IT'S SO EXPENSIVE too. Ridiculous. I've wasted SO much money on this app. I don't even want to think about how much all those months have amounted to. Please don't waste your time and money like I have.

Tejemania

2022-11-18

Mexico

Muy rápido el servicio y la resolución de incidencias. La atención de la persona que me atendió fue siempre rápida y atenta.

Great app and great service from Shashi, he was patient and very helpful! This app is really going to help our business a lot!

All of the customer support team are very supportive through the integration with FedEx. They do fast respond to give feedback on my issues and are always straight to the point with the solutions. Very polite. Especially Manohar V and Addina. I found the wrong setting with the packaging and calculation rates which I don't understand. But they quickly resolved the issue. They helped me very well. Thank you

Kudos to the whole chat support & technical team. The experience and support is next to no one! Very knowledgeable on their forte. Keep it up! Improve for the better!

We used this plug-in to connect our Fedex account with shopify. Process is very easy and user friendly. Also Plug-in Hive support is Excellent and quickest, they had provided full overview of plugin over call, also they work on customer suggestion make process more smoother. :)

We use this app for all of our shipping label fulfillment. We switched shipping programs and needed help with automating our processes. After spending hours and hours of unnecessary time manually fulfilling these, Shashi Kumar helped us automate these processes and saved the day! Thank you, Shashi!

Thanks to this app, we have achieved the full automation we have always wanted. We don't know how much manual work has been eliminated thanks to this app. We are very lucky to have found this app. It was worth the search. We highly recommend this app to anyone who is looking to automate their international sales.