Reviews for PH Ship Rate & Track for FedEx

I had difficulties getting our FedEx rates to reflect the same on our website. Thanks to Manohar helping me fix the issue on a Zoom meeting, our store is showing the correct rates. Manohar provided rapid response and excellent customer service.

I initially had some issues trying to get my products integrated and figuring out how to ship manually, but after a Zoom call with Sibi, my troubles are behind me. He was very patient and answered all of my questions and even walked me through a couple of different scenarios. Thanks for the help!

The plugin itself does everything we need it to do, especially since we use One Rate, and it was recommended to us by our FedEx sales rep based on their clients' feedback. Regarding support & customer service, Shashi responded almost immediately after I submitted a ticket, and was able to help fix my problem right away.

Very good support. The agent communicated very well and pointed out exactly what I needed to know. He went a step further and not only explained how it works but also why it works that way.

The app works well, its not intuitive you have to browse a lot. The good thing is that if you have any problem Shashi is fantastic solving it, really helpfull!!

Kismet Mosaic

2023-03-04

United States

The app works fine. It's a bit of a pain to use because it is different from all the other shipping businesses I work with. However, it works just fine and Sashi has helped me to get it installed and troubleshoot. However, I do think it is sad that the company feels so strongly that they must get good reviews from their customers that they must bug the customer to leave a review. That's the only reason I'm leaving one, so that they will stop bugging me to do so.

Excellent costumer service! Manohar was very patient and helpful answering our questions. Highly recommended.

Good support to help and resolve issues. We have been using the app for more than 2 years now. Would recommend.

Keerthi was very helpful. She was patient with all our inquiries and have guided us step by step. The response was also quick, and her energy was very welcoming. Excellent customer service, would recommend!

Great support over the weekend to help solve some confusion. Fantastic app otherwise. Will recommend.

Best app I found for FedEx shipping. Once you are familiar with the workflow and have configured it correctly - works as expected. They have great support too. They even call you back when you have requested it and solving your problem. They provide great remote support. Definitely can recommend them & their app!!

Awesome service, walked us through everything! We had great help from Sibi who answered all our questions and was very helpful.

Shashi Kumar helped me to ensure the app was set up correctly and ran through all of the features for me. The app appears to work well although we've only performed test orders to date. Shashi reassured me that if I need anything going forwards that we can get in contact anytime. Their support and service is spot on.

Looks like a pretty straightforward way to apply FedEx OneRate to our online orders, creating easier choices and cheaper shipping for our customers. I worked with Shashi K. to set this up on a Zoom call, and he was great - knowledgeable and patient, talking me through my questions and testing all rates before finalizing. We were online together within 15 minutes of my phone call -- very reassuring to know that the Support team is so responsive.

Great App! super easy to use and so efficient! covers all the documentation needed to ship international and domestic!

I wrote a review a while back and wanted to update that we still LOVE this app. We could not ship FedEx on Shopify without it! Their customer support is the best. Shashi Kumar even setup a Zoom call and worked with us to iron out an issue that was on FedEx's side. Shashi went above and beyond to help us and to make sure all was good. Their team responded very quickly to our request for help and walked us through the necessary steps to keep things running smoothly. Highly recommend! ****** This app is fantastic! Exactly what I was looking for and I was so glad to learn about it. We had tried for a really long time to integrate Fed Ex with Shopify and it was impossible. But, now with this app, we can, finally, offer Fed Ex shipping and our one rate! Love it! Jon was incredibly helpful in helping us with onboarding and answering all our questions. So glad to be able to offer Fed Ex shipping as an option now and this app makes it possible!

I had some issues setting up the app but I reached out to their support and got very quick help from Sibi F. They were able to set up a zoom call with screen share and he walked me through the entire integration. Very helpful!

This plugin is incredible! It's the only way to use Fedex with shopify. When I had small issues with the app their support team (Manohar V was excellent) quickly jumped to help me debug the issues. We worked on the problem for almost an hour until we fixed it. Very happy with this Shopify app!!

Customer support was very responsive and helped me get setup - really appreciate it! Great app, used our negotiated rates and worked pretty much out of the box. Sibi was a great agent to work with.

There was an onboarding process which was quickly attended to by the support team! Great service! Thank you!!

Great company that has helped us with everything we need! Shashi even set up zoom calls to help us with any problems we had. Would highly recommend this to anyone as we are extremely satisfied with the service and their team !

Very helpful onboarding. Like the integration with Shopify and how it self selects the appropriate box for the item. Allows for bulk processing of orders to save time. Sibi Firoz was very helpful. Had additional integration questions and they were answered with great help.

Eclipse Glasses

2023-02-14

United States

Extremely helpful and easy setup. Can't wait to get started. Onboarding with our FedEx account was super simple and we are happy with the results. Sibi was great and answered all the important questions.

Great support and follow-up contact! A great dedicated team, willing to ensure the customer is satisfied with their product.

Shashi from ship, rate and track help us a lot with the configuration of the app on the page and help us to check that the rates will work