Reviews for Peek! ‑ Better Replay & Survey

Just installed it and loving the app so far. Would love to see the heatmap as well. That would have been 5-stars! Edit; just changed my review to 1 stars. Suddenly the app is no longer free to use and I have to pay to use it with an (up to) $999 USD charge a month.... Haven't received any communication from them about this change and just got prompted to update the app and approve these charges. Really disappointing as I was quite happy with this app. Atleast have your existing users be grandfathered in or something...

قدم بعض التفاصيل حول ما استمتعت به أو لم تستمتع به بشأن استخدام هذا التطبيق. يمكن أن تساعد تعليقاتك التجار الآخرين في تحديد استخدام هذا التطبيق.

Very useful tool. I wanted to see how customers interacted within their session. It as easy to install and started to work immedietly. If I was doing a bigger analysis I would keep the paid plan.

good very good ,its helpful. im very like the app, recommend you, help my comments can help other merchants decide whether to use this app

This app was good in the beginning to view how people acted on my website. Now on Black Friday the app is glitchy, probably has to do with my FREE subscription. Let's hope the developer is not that shady to do that. I was actually thinking of upgrading but not now.

I have been using the app and it has managed to give me a sense of my visitors behavior on my store. When it was working it wasn't bad though I wished it were more detailed. However, for the last day now, the app suddenly stopped loading and when it does stop spinning I keep getting the prompt to "sign-in" and when I click on that I am taken to the landing page of the Shopify store to add app to my store, despite the fact it is already added. When I did click on "Add app" I was then redirected to the dashboard. This happened several times yesterday, and as of this morning I just get the error message that something went wrong, every time I try to load the app. Not sure what is going on.

When I first installed this app it worked well (of course during the free trial). It showed me the behavior of my customers and it allowed me to make some changes to my site to improve customer experience. Now, weeks later and during Black Friday when the traffic to my site has increased exponentially, I am unable to even open the app. It takes me to an error page and it asks me to log in, when I press that button it takes me to the page to install the app again. This is extremely frustrating. I will be uninstalling this app and finding something that actually works.

-lacking in filtering features -Filtering features don't work. I have several recordings with purchase event tagged in my recordings but filtered results show nothing. -can't filter by date range. good luck scrolling through thousands of recordings -recording timeline doesn't show event markings.

I think this app is a really helpful addition to my current suite of apps that I use to run my Shopify store. The customer service team is A1 and really responsive to emails no matter the time of day!

I stared using the app 5 days ago. For some reason it didn't track my page visits and it might be that I didn't set up something correctly, I don't know. The problem is, that the support takes more than 24h to replay and it makes solving the problem one tedious experience. For now, I leave 1 star, as it is impossible for me to use the app. If I have a better experience down the road I will give you an update. /it was recommended app from many people, so I hope things get better./

j'ai utilisé cette application, elle est vraiment pratique, nous pouvons voir ou exactement le client quitte notre site.

Very useful app and delivered what it says it does 100% ! Will be using it soon to scale up my business in the future

I have only previewed, but it does exactly what it says! Thank you for providing such in-depth data analysis options for business owners.

Very good and useful app. Well worth the money, especially for new ecommerce website owners.........

Really useful app! I was amazed by how the recordings are. I suggest you to try it yourself ;) Don't forget after 7 days the plan changes automatically! But super nice app!

so far so good, just installed it and I was able to see the recording I made on purpose for the app, it works great

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Just got this app, but very impressed with their onboarding system. Well polished - excited to get started.

The app is very useful. The customer care service is excellent. I talked with sally. She is very cooperative and generous. Solved my problem within 10 mins.

awesome app easy to use appreciate a lot i would recommend this app for your business, staff is available to help

You need this app in your Shopify store this app helps me so much to check if I need to fix any pictures or anything I can do to convert.

We have used this app for about 2 weeks now, and really love how it works. It has really helped us to look into our customers experience when browsing on our website as well as improve any glitches we may have had. Thank you great app!

Awesome app, excellent customer service. I was able to correct many things that were not showing up quite right on the website thanks to watching the replays. Thanks for the great app.

toop, servizio clienti ottimo e app molto funzionale. risposte immediate per qualsiasi dubbio o chiarimento da parte degli sviluppatori

I just started using Replay Live but so far it has been nice! I am used to using FullStory so it will be interesting to see how Replay Live compares.