Reviews for Peek! ‑ Better Replay & Survey

Great tool to identify the weak points on your website. Loved to see where my customers where going and how to improve the site. Waqas was very helpful setting me up with extended recordings for my trial version.

My Experience with Mo was very professional and he was helpful if resolving my issues. I am new to this App and looking forward to seeing my website analysis.

Peek! - Better Replay & Survey is a user research and feedback tool that helps businesses collect feedback and insights from their website visitors. It offers features like video recordings, heatmaps, and user surveys to help businesses optimize their website or application. The platform is easy to use and has a lot of great features, with a supportive and responsive staff to help users with any questions or issues. Peek! - Better Replay & Survey is an essential tool for businesses looking to understand how users interact with their website or application and improve overall performance.

Love this app! Helps you understand your customers journey and highlights areas that need attention to move forward. This app levels up my business - highly recommend. Super helpful members of the team too - thank you.

The app works well and customer service is great. The app works well and customer service is great..

Great app! the recording features are awesome it really helps me understand what pages people are browsing and it shows their activity and what I need to improve in order to get sales. Would recommend this app!

No reason to deduct fees, belong to the fraudulent software. Charged for a month and still can't use paid features. Not recommended to use!

I used this app for my store and selected the free package. This is not free at all, I removed it from my store and was still charged. I have emailed and still haven't had a response. Please do not use this, they are not trust worthy or reliable. I am still waiting on my refund.

I had some trouble at the start finding my way around this website but thanks to Waqas's excellent customer service, I was able to find my way around. Thank you Waqas :)

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Works like a charm! Anyone running an online business needs this app to better understand where your customers drop off. 10/10

Zaran Saffron

2023-01-18

United States

customer service resolved the issue I had, good service. Thanks Waqas for helping me with the concern I had and for the immediate resolution

This is a great app to use to increase your profits. I would encourage anyone to use this app it will give you great results.

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Molto utile intuitiva e facile da usare, mi ha aiutato molto a capire quali sono le pagine più visualizzate del mio sito

I recommend gaining knowledge of what leads to a bounce rate. You can review live sessions, and it shows where you are losing customers.

Very Good app help you get sales!! I like it very mutch!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

So far I'm really liking what I see. The metrics will be extremely helpful. Thank you for all the help

Just installed this app for my Shopify store. One thing I will say is that is app is one of the best apps to use when starting an eCommerce business. Thank you!

This app is very useful, and the customer support is the best, THANK YOU!!!!!!!!!!!!!!!!!!!!!!!!!!!!

UPDATE 2: They refunded my money and granted 90 days of a free Trial. They made it right. Free version is behind a paywall. Does not feel secure, like I'm getting scammed to put in information. Why do I have to sign up for your paid version to access the free version, sketchy. One star for this. UPDATE: Look at what they said below. Now i did just that, still am on the free version and didnt go past their 7 day free trial for the growth package, did it a day before the countdown mentioned. Still charged my account for the paid version even though i did exactly as this rep said. I want my money back and dont use this service. SCAMMERS U

This app lets me track all my visits so I can strategies around it! And the support team is responsive!

Really helpful, quick & kind customer service support and brilliant and super helpful app, thank you so much!

Chat support tabs states “replies in few minutes’’ that’s a lie. I chose the free plan with 100 monthly sessions. Started having false recordings supposedly of people entering my webpage.Shopify recorded only 7 sessions but somehow there are 45 sessions on the replay app.

it's good, works great records all of the visitors sessions and I can go through them to make my website better