Reviews for Packlink PRO Shipping Platform

Estoy muy contenta con et trato recibido por JAIME, mi asesor. Ha sido muy agradable resolutivo. El trato es directo, te deja el mail para contactar con él en el futuro. De momento, ¡todo muy bien!

La aplicación es maravillosa igual que la atención de mi comercial Julia! Super sencilla de usar, y si tienes un problema te guían paso a paso! Recomendada 100%

Applicazione intuitiva, prezzi concorrenziali. Il sistema rende la spedizione degli ordini molto più facile. Mi complimento con l'account Manager Brunella Esposito che mi ha aiutato a impostare l'app nel negozio e ha ascoltato le mie esigenze per venirmi incontro e facilitare il mio lavoro. Davvero una persone preparata e attenta.

El peor servicio de atención al cliente. Estuvimos trabajando 4 meses con ellos y no fueron capaces de resolver las incidencias que iban surgiendo con los transportistas. Muchas veces, seleccionábamos una franja horaria para que viniera el transportista y no venía. Muy poco serio. Dejamos de trabajar con Packlink cuando nos cobraron 13,36€ de suplemento porque supuestamente habíamos enviado un paquete hacía 2 meses de un peso 14 veces mayor al real y unas medidas inmensas. Nosotros vendemos mascarillas higiénicas y en ningún caso 200 mascarillas pueden pesar 9,55kg. El servicio de atención al cliente nos pedía enviarles una fotografía del paquete encima de una báscula con la etiqueta del transportista, una foto que obviamente no teníamos. NUNCA MÁS PACKLINK

El servicio de atención al cliente (Jaime), es muy bueno , rápido, profesional y apañao. Le e escrito un email y a los 10 min me estaba llamando.

Ho iniziato ad usare questa app per avere una comparazione di prezzi tra i vari corrieri disponibili e mi sono subito trovata bene per la chiarezza e la semplicità dell' utilizzo. Poi ho creato il mio sito su shopify e Eleonora Tacchi mi è stata molto d'aiuto per integrare la piattaforma al mio sito. Eleonora si è resa subito disponibile ad aiutarmi passo passo per fare in modo che tutto sia impostato correttamente ed è sempre disponibile per qualsiasi informazione o necessità, davvero una persona molto gentile e attenta.

ero utilizzatore da privato dei servizi offerti da Packlink, ora anche per il mio sito utilizzo packlink Pro. l'utilizzo della App è sufficentemente intuitivo, molto buona l'assistenza che il nostro account "CIRO" offre ai suoi assistiti, il servizio Chat è normalmente di buon livello, purtroppo non sempre attivo. forse da ampliare il numero delle possibilità offerte in termini di corrieri

I am really liking the app, the only problem is that it doesn't offer shipping to the United States (and I would also love it if they offering carbon-neutral shipping). In any case, I want to give a shout-out to Renata Primorac. She is amazing. She has been so attentive and has been following up with me via email and phone calls. 100% love working with her and she makes my experience with Packlink even better.

Pratique et moins cher qu'une autre application utilisé, cependant c'est dommage qu'on ne puisse pas affranchir les colis pr les DOM avec la poste, que les points relais ne soit pas automatiquement sélectionnés et qu'on ne puisse pas non plus sélectionner tous les colis en même temps sur shopify pour les basculer sur packlinkpro !

Sono stato fortunato a trovare un'assistente cosi professionale e gentile poche volte nella mia vita! Ringrazio Eleonora Tacchi è riuscita a spiegarmi tutto in modo perfetto e accurato. Fantastica!

Service +++++, la connexion entre la boutique et plateforme à été très facile. Les commandes remonte très facilement. De plus le service manager est très compétent !!

Ich habe bereits einige Pakete über Packlink versendet und bin mehr als zufrieden. 1. Die Preise sind sehr gut! 2. Ich habe einen persönlichen Ansprechpartner was für mich sehr ausschlaggebend war, denn ich möchte nicht jedes mal mit einem anderen Sprechen das macht mehr Arbeit. 3. Mir wurde sogar geholfen meinen Shop mit Packlink zu verbinden SUPER SERVICE letztere und wichtigste Punkt war das Packlink einen sehr freundlichen und kompetenten Ansprechpartner hat die mir bei allem geholfen hat. Ein großes Dank an die Frau Janin Engel Beste Grüße Öner Malcan

I like the app but there are a few issues with it. i send large, heavy boxes so if a customer chooses two or three of them then it expects me to send it as one which isn't possible with 20kg boxes. If you send to different countries and you use a vat exempt service for their eori code (business to business) then you loose the vat on the postage too. I have contacted me rep about that but i am not sure where he has gone as i have no response from the last few emails. Sometimes the post code needs to have a space in it ,as well to make it work . hHving said that the postage is good value for money, the customer gets to choose from lots of different services. the collection is very handy and i find the app very easy to use

Awesome customer service, right from the top. I received a call the first day I started using the service and Renata (my personal Packlink assistant) was incredibly helpful and attentive throughout the whole setup process. That kind of stellar service is rare these days, so I really appreciate it. Initially wanted to use the service for all non-EU orders only, but figured out that Packlink also offers better rates for my shop's domestic shipments within Germany - basically a no-brainer.

La plataforma funciona muy bien y el servicio de atención al cliente es excelente. Cuando he necesitado ayuda me han contactado al momento y súper eficaces.

We're using the app in Spain. They're clearly working hard on improving the coverage in Spain and the functionality of the Packlink Pro service, but right now there are some pros and cons. Pros: - Without paying a monthly fee and without having to negotiate with each shipping service you get access to lower shipping prices. - Addresses are loaded automatically into the Pro platform and emails are sent automatically to customers. - Label printing is very easy. - Customer service is given by a dedicated person, and Renata is great. But the availability is only Monday through Friday during business hours, and e-commerce happens 24-7. Cons - There are separate platforms for packlink.es, pro.packlink.es, and pro.packlink.com and information isn't shared across these platforms. It's confusing, but also for some services (like COD) you need to use the regular, non-pro version and this information isn't saved in Shopify, and you don't get better pricing. - With the basic shopify plan, unless you sign up for a full year, the integration is only partial. You're unable to add services inside the app, and you're unable to give prices directly to customers via shopify. You basically export the order info to packlink pro platform to book shipping. - Once you book a service it can't be changed. If you make a mistake and you need to cancel it, the process is not immediate. Also, the customer was sent the original shipping information already. You need to inform them manually of changes. - No support for C.O.D. currently in the Spanish platform (pago contrareembolso).

Très réactif, service impeccable. Hubert est très compétent et se rend disponible pour répondre à mes attentes en cas de besoin. A chaque fois que j'ai fait appel à lui il a répondu présent et à gérer mes problématiques avec beaucoup de professionnalisme. Je n'hésiterai pas à le solliciter pour toute question. La solution est vraiment top et facilite grandement la gestion de mes envois. Je n'hesiterai pas à recommander votre solution à mon réseau.

La aplicación me gusta mucho y el servicio de Packlink PRO es muy bueno a mi me atiende Antonio Funes y la verdad que es un crack para cualquier cosa que necesites está ahí, lo que si estaría bien es que integrara en todos los shopify, (no solo en el pro) los servicios de envío, para facilitar todo el proceso, pero la aplicación me encanta y el servicio es muy bueno, al menos el chico que me lleva a mi que es Antonio Funes

I needed some assistance with integrating Packlink Pro to my Shopify account. I was put in touch with Renata Primorac who went above and beyond to help me resolve the issue. She was immensely helpful, clear and detailed - we had a Teams call to run through the website step by step to help me with what I needed and more! A+ Customer Service from Renata and Packlink Pro as a whole. Thank you SO much !!

Brunella, la mia responsabile account, è stata molto esaustiva nelle risposte e mi ha dato dei consigli aiutandomi nelle spedizioni per la mia start up. Molto professionale e esaustiva nelle risposte mi ha configurato un piano adatto alle mie necessità. Consiglio l'applicazione per la professionalità riscontrata, anche se utilizzata da poco tempo, sono soddisfatta a pieno del servizio, integrabile a pieno con il mio e-commerce shopify.

I wanted to thank Renata Primora for her amazing work, she is always there to answer questions and to help. Keep up the great job!

I used packlink for a wile now, i'm very happy with the service and latly i have an amazing account manager- Renata Primorac, she is so fast, taking care of any problem in no time:-)

Amazing customer support from Carmen in Spain! However, we still believe that packlink should improve some things such as the possibility of delivering to a pick-up point and customisation of emails.

Muy recomendable. La atención al cliente es muy buena. En mi caso me asignaron un responsable para que le pudiese llamar siempre que necesitara algo.

Veramente affidabile. Ho avuto qualche problema di gestione di logistica, e non solo Angelo Mattino mi ha contattato per email, ma mi ha anche chiamato direttamente sul mio num di telefono per darmi risposte dirette e utili per risolvere al meglio la mia situazione. Non riuscivo a creare alcune spedizioni, e tramite a Team View, Angelo mi ha dato maggiore assistenza direttamente sul pc. MEGLIO DI COSì non potevo chiedere. Appena mando una mail per qualsiasi esigenza, sono sempre disponibili. Grazie Angelo, e grazie Packlink.