Reviews for ONE: AI, Email & SMS Marketing

The Support Team is very helpful, patient and polite. Thanks so much to the support rep Alice that helped me, you are great, kind and patient, keep up the good work, bless your heart.

Pauline was an AWESOME help! I wanted to have more than one discount for my customers and Shopify doesn't allow it, so I thought the app would work for me, however, after quite some time of working at it, and then publishing the new wheel, Shopify wouldn't allow the new discount. My bad, but Pauline was great and helped me every step of the way!

Excellent customer service. Help me configure and finalize my setup for my store. Even signed in to help me figure out some things

Great app, really helpful support team. They coded something custom for me to make the customer experience quite a bit smoother with my popups.

So far very happy with this app. I tried 5 different pop up solutions before, but this was by far the easiest to implement, although that may also have been down to their very helpful customer service team. Has the majority of features I require, and a few more that I will use as more store grows.

This app is exactly what I was needing for my shop. It provides several add ons I was wanting plus others that I didn't even realize I needed! Not to mention the support was immediate and easy to follow. Alice did an outstanding job to help me set up and publish my 1st campaign so I can now focus on selling!

Pauline helped me through customer support and walked me though every step!! this was amazing customer service especially considering I am not very good at these types of things!! very grateful for the help!! Thanks today Victoria walked me through the entire process of changing and updating some add ons for my shopify and I love it!! Everyone is so helpful and will walk you through just about anything

Great service and really helpful! Happy to help while I was building some back end stuff I wasnt too familiar with. Walked me through the process and made the changes I needed

Really happy with the prompt support by the team to make sure the issue gets resolved there and then. And simply loving the features of this app and that too with the decent price. Good luck to the team!

It’s rare that you come across standout support like this one! Immediate answers, they have been helping me from scratch, to build a campaign really quickly ! I highly recommand the app, and also vouch for their team! keep it up

Prompt and knowledgable customer and technical support. Immediate assistance on issues addressed clearly.

I am not good at using email apps. I went on to the chat version of the help on ONE+, and someone answered me immediately. Other apps there is a bit of a wait. I got Sofia on the chat and she couldn't have been more helpful. She was able to have patience with my ineptness, and was able to answer all my questions in a way that I could completely understand. She solved my issues quickly and stayed with me to make sure I was able to see the problem was solved, explained in detail how it was done, and even added a few more features I didn't know I could do. She made it look simple. She was amazing, and made it a education as well as pleasurable experience. I'm happy I chose this app.

Kate from support was very helpful in helping me configure buttons on my page and even made some suggestions. The app has worked well so far.

After a few trial and errors with other apps, I am so grateful to have found this app. 5 stars hands down. It is very easy to navigate. I also cannot say enough about their customer service. They're easily accessible whenever you need help. They're very quick to respond. Kate & Pauline was phenomenal. Not only did Pauline answer all of my questions, she went above and beyond and looked at my settings and gave me other valuable tips and pointers that I am so grateful for.

this app has been great for everything exactly what I was looking for to promote some good discounts

A really good app I highly recommend, the customer support is on point and extremely helpful which is great when your not sure what your doing. Pauline and Kate have been a great help sending screen videos and helping in anyway they can. :)

Easy to use, different campaigns, A+ customer service: they fix any issues for you right away. Definitely recommend.

Awesome and speedy response to my questions! I Recommend this app highly! The support team is super nice and supportive!

Fantastic support, really helpful and willing to go the extra mile, also the app is extremely user friendly. Much appreciated thank you

This app works very well and the customer support is excellent. I am using the spin to win feature and my customers seem to really like it.

Amazing support they making easy for you to navigate and any questions they really fast to answer you totally recommended thank you to my support team helper Pauline.

I use this app to run my email campaigns. As a new business, I needed something that would scale with me, while providing a great value. Proof Factor does this in spades. Not only is the app loaded with functionality, but the online support team is amazing. I have worked with both Alice and Pauline and each time I walk away amazed. Not only do they fix the issue I am having, but they also did a review of the rest of my settings for optimal usage. I recommend this to anyone just getting started on Shopify to manage their email campaigns!

I reached out to the customer support as I had a few queries and they sorted it straight away. Well mannered, helpful and went beyond what I expected by actually making changes to my campaigns for me.

THIS APP IS AMAZING EVERY TIME I NEED HELP OR ASSISTANCE THE REPLY IS ALWAYS SPEEDY! THEY GIVE ME SEVERAL OPTIONS ON WHAT WILL MAKE MY SITE MORE ACCOMODATING FOR NOT ONLY MYSELF BUT FOR MY CUSTOMERS!

Support team is class A+++. Big thanks to Pauline as she really helped me with my concern. Great service and app! Second to none.