Reviews for Omnisend Email Marketing & SMS

Easy to use, fast and quick to customize, so far really good, will revisit later in case I find any issues. Thank you guys!

This really helped me automatizing very important steps of marketing in my store. It has various tools and its very inovative

I LOVE how you can send a preview email first to work out any kinks!! I couldn't find out how to attach an image but I will hunt for that more next time.

Good so far, but I've only been using it for a couple of days, still just getting used to it and finding out everything it can do. Seems to be pretty user friendly though and quick and simple to use, which is awesome

If I could give it zero stars I would. Their change in pricing structure is what makes Shopify suck. It went from being an ok app and I might have signed up for the premium. Not anymore, I will change to another app now. Ridiculously bad communication on that, typical subscription base company that makes Shopify so expensive in the long term!

Very good app, easy to use, and set up with many useful integrations! I recommend it, since the launch of the shop in Shopify you should have it!

I liked this app...until they totally changed the pricing structure! They went from 15,000 emails per month on the free plan to 500 emails...excuse me??? I don't mind paying but this price change seems likje quite a bait and switch to me.

This is my first time using this app. It was easy to create my first campaign, happy it as an option!

I have really enjoyed using this app. It has really helped me with my stress as far as creating email marketing and campaigns

Súper fácil y útil. Teníamos mil problemas con otras app para coordinar los contactos de shops a la app propia y está nos ha facilitado todo.

ALOHAS

2021-11-10

Spain

Have been using Omnisend for the last 3 years and the customer service/ support is not good. I have tried to cancel the account since October 25th, and they do not respond to me. Furthermore, we had a success manager who never replies to emails or does a monthly check-in as we have with other platforms. Would not recommend this platform. Run away!

This app has been amazing so far. I haven't had much experience on the marketing side, but this app has made it super easy!

good app i love it so much good app i love it so much good app i love it so much good app i love it so much

very good apps for email marketing. that's why i used this app.it;s help to grow my business. Thanks

great app i love the live view option it helps with my marketing and to know exactly what my customers are looking at

Complicated to get started, hidden integration with Shopify so it does not show in your app store like other apps. It interfered with my current set up without me approving any changes. There is no quick and easy direct help - just a knowledge base.

Omnisend is a very efficient and user-friendly app. I would recommend it to any store manager who wants to scale up their Business.

I was initially happy when I first signed up for Omnisend but I think I was happy because I was completely new to email marketing. I've been with Omnisend for 2 years now and each time I use them I'm honestly so underwhelmed with their offerings. Also, receiving customer service is almost impossible. Their customer service reply is only via chat which prompts to "we typically respond in 1 hour", I'm sorry but we are business people and when we have a small window to work on something that's our window, and waiting an hour to 1 reply is not practical. I recently switched to Attentive Mobile for SMS and it's been breath of fresh air! I'm looking for a new platform for emails now. If you're debating Omnisend I would suggest passing to save yourself time and unnecessary headache!

Amazing support. I have just started using Omnisend and I am totally loving it. I had an issue with an import and Alexander from the support team was super quick in resolving my issue. They shared a support video specially for me to solve my issue in less than 10 minutes which was quite remarkable. A super turnaround time. The only thing I would want them to do is to have more email and form template options for the art and photography businesses. Their current templates are also great but if we have more options that would just be perfect! The best app for email marketing and kickass support!

Such a shame to treat your users the way you do, guys. This is the worst customer service I've ever experienced after a drunk sales lady on the farmer market.... Kristina is scaring your subscribers away. We chat for the last couple of days but with every single message, she acts like it's the first time. You charge but DO NOT provide services. And your customer service (no, it's not) acts like it is ok. Upset and disappointed. Do not recommend.

I love this app because it offers a very simple and easy to use interface. On top of that they have wonderful customer services and offer free training on maximizing your email marketing efforts.

I have been very happy with Omnisend for my merchant newsletters. The customer service is great. I recently had questions and they were prompt, courteous, and quick to get me answers.

I have used Omnisend since 2019, which I switched due to an incentivized offer for MailChimp users (as Mailchimp was no longer integrating with Shopify at that time). I've had a few issues along the way that were challenging to fix due to an unhelpful support team. There seems to be more of a focus on smiley faces and emojis in support chats then actual assistance. I had an issue this week that revealed our forms had suddenly stopped working at some point, and new subscribers were not captured for quite some time, which has meant lost revenue and a lot of stress on my end. There was no assistance from the support team, they just passed the buck stating it was a theme issue. Everything had been working for months up to that point, and had been confirmed to work by one of their support team members earlier this year. This week I was told that team member confirmed 'integration' but not 'functionality'. Thanks for nothing. I've switched to Klayvio.

Omnisend is fantastic. Automations are simple, and the data is easy to interpret. I strongly suggest it.

LOVE THE APP EVERYTHING IS EASY AND LOTS OF VIDEOS THAT EXPLAIN HOW TO SET UP EVERYTHING. THERE ARE LOTS OF DIFFERENT OPTIONS AND EVEN AN EDITING TOOL.PRETTY COOL!