Reviews for Omnisend Email Marketing & SMS

I love omnisend. Endless support from real agents and the new updates have our emails looking great! Kristina helped me set up my welcome email workflow.

Thank you so much Daryna, Sanya and the team. I was just starting to use Omnisend and you really helped me get my emails in order. Amazing support.

We switched to Omnisend about 6 months ago in order to integrate our sales site with our email platform, and it's made an incredible difference. The ability to see direct sales from each email we send and develop a strategy from these results has been very impactful. The support team is always very responsive, helpful, kind, and communicative. There have been recent reporting & platform enhancements, which have been awesome! I still feel that there's room for improvement on the reporting and capabilities side, but am hopeful that these will be implemented due to how often they push new releases!

Thank you for the help Diego; prompt answers when requested and resourceful knowledge. Really helped me to make the whole process easy and clear to understand.

Thank you, Melanie, Sanya, and Diego for helping to get my email sent! Great service. I like knowing you are there when I need you.

Great support! Small technical issue with set-up and the support team helped to fix it within 10 mins.

Kristina was awesome, patient, helpful and always in a good mood to set up my automated campaigns ;)

I chose this app based on the remarkable reviews and additionally the easy to use tutorials provided, and couldn't be happier! As a new business owner the templates simplify creating emails which is such a time saver, and the overall experience using the app is seamless. When needed the support team is ALWAYS available, and always helps to follows up to ensure I've found the resources or solve I need - this level of support is super rare these days. Love Omnisend!

While the app is fantastic, what sets it apart from the rest of what we've tried/used is the customer service. Anytime I need a hand with anything whatsoever, someone to help is just minutes away. I also have an awesome rep, Danielle Heck, who helps us weekly with everything from a business overview, technical troubleshooting, new tips and tricks, features, etc. Hands down, great decision.

Cyclops Print Works

2022-04-12

United States

Absolutely love Omnisend. First and foremost, their integration with Shopify is seamless, which was the reason we started using them to begin with. Their world class customer service and fast response times are truly impressive; anytime questions arise, an Omnisend team member responds within minutes to lend and hand. The email editor is stellar and always being improved upon. I can't say enough about this company. Phenomenal integration, excellent functionality and incredible customer service are the reasons we use Omnisend for all our email marketing campaigns!

Park Candy

2022-04-09

United States

We love Omnisend! We have used it for some years now and have been happy with our experience ever since. It needs a few improvements on the SMS end to be truly perfect

Bonne application jusqu'ici, je l'ai téléchargé il y que 3 jours mais mes mails fonctionne comme je veux. J'ai contacté l'équipe support après avoir installé l'application pour des questions et le paramétrage de notre adresse d'envoi. Kristina de l'équipe support était disponible, très réactive et a su répondre à mes questions de manière très complète. Le support à l'air top alors je recommande.

Simple UI & UX. Amazing team, supports you 24/7. Goof thing is they are working & improving things in Omnisend. Hopefully they will take it to new heights.

OMNISEND is a very powerful software, very helpful to me. The support team was excellent, especially Stefan and Sanya, who dealt with my problems in a timely manner

I used this app to help me to do a letter, I appreciate how Melanie involves and help to understand one important step. Thank you!

We use this application for all our email campaigns and automations. Their support, specifically Kristina has been amazing in helping us figure out technical issues we've come across with flying colors. Thank you, and keep up the great service!

Worst support on Shopify! They have no clue what they are talking about. They kept switching with different agents giving multiple contradictory answers. Resulting in explaining the same thing over and over again, and losing potential subscribers in the meantime. They offered help from their technical support, but the technical team never helped. Over a week later: they will tell you to ask your own developer as their Technical Support is limited to acting only in internal situations! What a waste of time.

Beautiful email marketing software made easy for Shopify. Onnisend is a great team and offers outstanding support!

We wanted to try something entirely different with a customer segment. I am a novice and couldn't figure out how to get it done. I asked for help from Omnisend staff. Stefani, the guy who helped me, created a simple solution for getting it done AND to help me understand made me a video to show me each step of the way. Because of the video and his directions I didn't just know what to do but understood why I had to do each step making it so much easier. I am now a master of developing out of the norm segments all because of their help! If you can't find your solution use the Omnisend staff - fabulous! Absolutely recommend! Thank you, thank you, thank you! -Vickie

Kristina was lovely and amazing- very quick and helpful! High recomment omnisend, great app and amazing support!

This app is easily the best thing I've added to my shopify store (second only to my products of course!). The analytics are fantastic, the live view is addictive and the power of setting up forms, automation and EDMs is just too good. If you haven't got this, you are missing out.

Great support and great app! This app is unique because it comes with training courses as well to help you in your journey. Kristina is very quick to respond and helps find a solution very easy!

Omnisend is great ans straight forward for newbies,I love it and I prefer using it to Klaviyo,The Templates are easy to use

I had a hard time working out the kinks in my SMS Text to Join automation and Kristina was patient, communicated effectively, and personable! She resolved my issue perfectly! I was considering deleting the app until she came in and saved the day!

The developers have been super responsive addressing any of my questions or concerns, even though right now I am using their free plan. I am super satisfied with their customer service and the app itself has been working well so far. I was able to customize our email sequence efficiently and nicely. Melanie has been super helpful going out of her way to help me with my questions. Melanie has been a top notch representative of the company!