Reviews for Omnisend Email Marketing & SMS

Really good team, fast responses and beautiful walk around tips on almost everything i was struggling with. Shout out to Deniz for the help and guidance!

Olesia has provided me with a lot of operational assistance, enabling me to achieve our goals simply and efficiently

Great app, super easy to use, great customer service as well (thank you Nikola and Marija)! I've only used it for newsletters and abandoned carts for now. (And the abandoned carts-flow is the reason why I only give four stars, because for the few days I used it, several customers got an abandoned cart email even though they completed their purchase... But they say they are working on the issue.)

PurrfectlyYappy

2022-09-14

United Kingdom

Deniz was extremely helpful today with setting up some workflows. The whole team has great responsiveness and our account manager is also superb.

app team deleted my account with 3 days email notice while i still have many campaigns left , the app is not fully integrated with shopify you have to make separated omni account if you don't use it (but still using your store) they will deleted the SMS does not work max 5% will be delivered (tried 2 times) it's a rip off my reports and credit were lost

We started with the free version of Omnisend to create basic Welcome Automation, and abandoned cart messages. The service is very clear and the whole interface very user-friendly. We are planning to migrate to Omnisend for all our marketing campaigns. Especially that the support is very fast. Update after 3 months of use: The best app to boost our business and conversion. More over, they (Nikola, Diego & Kristina) are always fast to answer all our questions :)

Really fast support en good help whenever you need it! Easy connection with our Shopify Store as well

Fantastic Omnisend! The Best SAAS immigration plaform. Easy and fast to be done. THXXXXXXXXXXXXXXXXX

I like this app for its 24/7 service!! It really saves time and helps me a lot. Thank Olesia for her nice help.

So far I am very impressed with this app vs the previous one we used. Much better integration into the Shopify system rather than being completely stand alone app. Chat support has been good when needed (especially from Bassma). Everything seems to work nicely without any bugs or errors and has a functional/professional feel to it. So far so good and would highly recommend!

Wonderful support given! Thank you Stefan for my most recent query! A small suggestion here.. It would be great if we have a option to send the mails retroactively.

SALT Shop

2022-09-12

Canada

best support! I nearly always receive a full solution to my questions within 20 minutes, can't beat that. Thank you Diego for my most recent query!

Absolutely in love with the app & the customer support. Thanks to Kamilia for helping me with my concern.

Great app and customer service. Olesia helped me through different questions I had when I was using the app for the first time.

Great app and great support. Kamilia helped me within minutes to find a solution! Great customer service.

Had a slight glitch and Bassma was able to address it immediately. And she offered, and DID, follow up with me today to ensure everything worked. Now if I could just get some sales conversions... :-)

Just starting to learn Omnisend and love it already. Amazing support! Extremely helpful and very quick.

We have been working with Josh, Sadie, and I had Marija from support help me today. Everyone has been super friendly and helpful. We are really enjoying our new partnership with Omnisend. Thank you all!

Omnisend is brilliant. It's so intuitive, so simple to set up and their pre-built templates and email funnels are such a timesaver. Their support team is also super helpful. I wouldn't use any other marketing platform for my store.

Super! Love to use this app and the customer service is the best of the best! There's no problem that they cant solve and fast!

Emailビルダーについて不明点があったため、チャットで問い合わせたところ、Olesiaさんに迅速に対応いただけました。ディスカウント機能で発行するクーポンを、特定のユーザー専用にすることができない点は残念でしたが、その他の機能についてはサポート含め満足しています。

Very useful app, my issues got solved very fast. Nice customer service also, very helpfull and polite.

Lykon

2022-09-08

Germany

Omnisend has released a new segment and email builder. Everything is designed much more intuitively. I had a small problem, but Deniz from support was able to help me very quickly and straightforwardly in the chat. It was to my complete satisfaction.

I used to use Klaviyo but this is well worth it! It is much more simpler the support is amazing, if there is a feature you dont see they end up adding it too! I highly recommend.

This Application is Amazing, you can earn sales by a beneficial marketing mail tools & automation, but you need first to analyze your contact database and design the automation to trigger the weak points, and here it is sales going on :-) also, the support team is very helpful and fast in responding, especially Nikola who is doing a great follow-up with my queries. Big Thump